Good Care Group | Convalescent care

Convalescent care

What is convalescent care?

Convalescent care is for people who have received hospital treatment following surgery or an acute illness and need care and support to rest, recover and rehabilitate. In most cases care is provided as short term care or intermediate care, although depending on the severity it may or may not involve nurse-led care or complex care. Post-operative rehabilitation and convalescent care is focused on making you comfortable to enhance your recovery, whilst supporting you to rebuild life skills, confidence and independence to enable you to live life well with an improved quality of life. Convalescent care after surgery will involve achieving clear goals over a specific time enabling you to get back to the life you have always had.

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HOME IS BEST FOR CONVALESCENT CARE

Many people believe that when they need short term convalescent care, they need to receive this in a residential care home. Live-in convalescent care delivered by a trained and professional live-in carer, supported by clinical experts is a real alternative that allows a person to be cared for on a one-to-one basis in the comfort and familiarity of their own home with their family around them for support. According to a recent survey conducted by the Live-in Care Hub, 97% of people given the choice would want to stay in their own home to receive the care they need. Isn’t that what we all want?

Live-in convalescent care

A growing need for high quality convalescent care at home

Current pressures on the NHS means many people who have received hospital treatment or have had either elective or emergency surgery are discharged from hospital too early and in most cases return home without the right care in place. It is important that people during the convalescent period receive high quality care that enables them to recover and resume normal life. Sadly, lack of the right care provision in many cases results in older people being re-admitted back to hospital delaying their recovery.

Expert one-to-one live-in care

Our live-in care service for those requiring convalescent care is provided on a one-to-one basis resulting in a high quality, compassionate service that ensures an individual is able to recover and rehabilitate, whilst meeting the goals outlined in a comprehensive
care plan.

With a full time, live-in care arrangement a professional carer will live with you in your home providing around the clock care and support during the convalescent period, focused on improving your overall health and wellbeing and enhancing the quality of your life. There are many benefits of 24 hour care, not least that the carer will truly get to know you as a person, not just your convalescent care needs, but they will be on hand to support you to live life the way you wish, with as much independence as possible.

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What does our convalescent care service include?

  • A comprehensive assessment of your care and support needs by our expert care manager who will devise a convalescent care plan outlining clear goals and the support you require to achieve
    your goals
  • A falls management plan to ensure safe mobility in and around the home during your rehabilitation
  • Dedicated support from our in-house Occupational Therapist through our OT-led service during the convalescent period
  • Managing and administering medications
  • Companionship as and when you need it
  • Providing discreet and sensitive personal care
  • Specialist nurse-led care through our nurse-led service
  • Planning and cooking meals
  • Facilitating social arrangements in the home
  • Trips and visits out of the home in your local community
  • Domestic tasks
  • Caring for your much-loved pet

“I cannot thank Julie and the care manager enough for the care, passion and heart and soul they put into supporting my mum’s rehabilitation. Julie had a perfect spirit, kindness and intuition which meant mum was back on her feet quickly.”

A Gill

WHY CHOOSE THE GOOD CARE GROUP?

We have been providing high quality, live-in care to families in England and Scotland for over 10 years. At the heart of our award-winning service is enabling people to live independently in their own home with an improved quality of life. Our approach to care at home means our clients can achieve improved health and well-being. For families they benefit from peace of mind and reassurance that their loved one is receiving the very best care and support.

A perfectly matched care team

A live-in care service usually involves two carers working a two-week rotation. They will be carefully matched working with you and your family. We make sure they are skilled and equipped to meet all your care and support needs. Our focus on matching means the chosen care team shares common interests and backgrounds. We know this means life is enjoyable for everyone. Your care team really gets to know you and your needs, which means you get the consistency of care.

Expertly trained carers

All our professional carers are required to complete our leading training programme before they care for our clients. Our programme has been created with leading charities and clinical experts. It goes beyond mandatory requirements in the care sector. Carers are then equipped to provide high-quality care and support for those living with specialist conditions. Our carers never stop learning new skills to further enhance the care they provide.

Continuity of care

Unlike an agency we employ our carers. This means they are committed to us, as we are to them. Carers enjoy the security of being employed, which means they stay with us longer. Those who work for agencies move around more. For families this means that you get continuity and consistency of the same care team caring for your loved one. This means high-quality care can be achieved with improved outcomes and no disruption to your loved one’s life.

In-house clinical experts

We have a dedicated team of in-house clinical experts. This includes a specialist consultant nurse, who also provides Admiral Nurse services to those living with dementia. Our management team consists of nursing professionals. They guide our carers to provide safe and effective nurse-led care at home. We also have our own in-house Occupational Therapist (OT) who works closely with healthcare professionals and our care teams. Our OT provides guidance and advice that enables people to live well in their own home with any equipment they may need. These experts lead, monitor and support our care teams to deliver best practice nurse-led care at home.

Innovative care technology

Unlike any other live-in care provider, we have our own online care community. Families, healthcare professionals and carers can access up to date information about the care being provided. It enables more effective monitoring, which means issues can be responded to efficiently. For our families it provides a reassuring window into the care their loved one is receiving. Our carers also use the online community to share ideas and support each other. It provides a vital connection which is important when remote working. Carers will use the online community so their clients can enjoy time online. This includes video calls with family, so they feel connected. Clients can use it to shop online or browse the web.

Improving health outcomes

Every decision we make is driven by delivering improved health outcomes for our clients. Our digital technology allows us to predict risk and shape the care we provide. We measure health outcomes.

We want to know we are improving the quality of our clients’ lives every year.

Our health and well-being aim to reduce:

  • Behaviours that challenge
  • Antipsychotic drugs in dementia care
  • Falls in the home
  • Hospital admissions
  • Readmission to hospital
  • Urinary tract infections (UTIs)
  • Chest infections
  • Carer stress
  • They aim to promote:
  • Independence
  • Well-being
  • Excellent nutrition and hydration
  • Enjoyment in life

Highest service rating from care regulators in England and Scotland

Unlike introduction agencies we are fully regulated in England and Scotland. This means the care and support we provide is regularly inspected. We are the only dedicated live-in care provider in England to achieve an ‘Outstanding’ rating by the Care Quality Commission (CQC). We have achieved this rating in all five measures – safe, effective, caring, responsive and well-led. In Scotland, our service has been inspected by the Care Inspectorate (CI). It has achieved the highest rating of a 6 (Excellent) for quality of care and support and 5 (very good) for staffing, management and leadership. We know this provides families with peace of mind that their loved one is receiving the best possible care.

A fully managed service

Families benefit from our fully managed service delivered by care experts. This means you do not need to worry about supervising and managing the carer looking after your loved one. Our professional carers are supervised by an experienced care manager and supported by clinical experts. We provide this support 24 hours a day, 7 days a week. Your dedicated care manager will be on hand to support you, your loved one and our carer teams. We invest in our care management team to ensure they have enough time to give the support everyone needs. With our fully managed service, families do not have the burden of managing the care arrangement themselves. We know this means families can have peace of mind, whilst enjoying quality time with their loved one. They do not have to worry about the tasks of caring.

Local teams with national coverage

We operate throughout England and Scotland with a local approach to management of our teams near you. Each dedicated care manager local to you has only a small number of clients to support. This means they can provide higher levels of monitoring and support than other home care providers. It also means a highly personalised approach to care can be delivered.

Case study: OT-led convalescent care for Brenda and Fred

Our full-time Occupational Therapist Jackie Cooper plays a vital role in helping people who need convalescent care to live a fulfilled life at home. She promotes independence and reablement, especially after time in hospital. Here is how she helped one couple whose situation became critical when one of them fell at home.

“I first met Brenda in hospital. She had broken her femur in a nasty fall at home, where she was living with her husband Fred. Both are also living with dementia. After an operation and two weeks on the ward, the hospital’s Occupational Therapist and Physiotherapist felt her recovery would continue better at home, where she would be inclined to do more for herself.

After that first meeting, the family and I met again at Brenda’s home, where I was able to make an assessment and confirm the adaptations it would need to support her through rehabilitation. I explained the details of our OT led service – 24/7 fully managed care with supporting visits from both myself and the Care Manager – to Brenda’s daughter. We agreed that Brenda would be transferred to our care and my immediate priority became ensuring her smooth discharge
from hospital.

Community physio was arranged for her return, along with a standing aid and wheeled commode. Space was made in the dining room for a profiling bed.

I made sure Brenda’s return from hospital went smoothly and she soon began to make great progress at home.

The dining room made a good bedroom, the profiling bed supporting her transfers while also making it easier for the carers to provide personal care. After a few weeks, Brenda’s mobility had improved so much that she was able to move back into the bed she shared with her husband and manage well with just one carer.

Brenda and Fred have now transferred from my convalescent care to our nurse-led service. Both their daughter and our Care Manager had noticed a deterioration in their dementia, which required additional support from our Consultant Admiral Nurse.

I still call into visit them at home – a familiar and calming environment which has become especially important to their state of mind and quality of life.”

– Jackie Cooper, The Good Care Group’s in-house Occupational Therapist.

Peace of mind and reassurance

Rated ‘Outstanding’ by the Care Quality Commission (CQC)

The Good Care Group is the only live-in care provider in the UK to achieve an ‘Outstanding’ rating by the CQC across all five categories – safe, effective, caring, responsive and well-led. We know this provides families with peace of mind that their loved one is receiving the best possible care.

A fully managed and regulated convalescent care service

We provide a fully managed and regulated convalescent care service which offers families reassurance at a time they need it most. Unlike introduction agencies who are not regulated by CQC, all our professional carers are directly employed and managed by us. We ensure they are supervised by an experienced manager and supported by clinical experts – 24 hours a day, 7 days a week.

Local teams with national coverage

We operate nationwide with a local approach to management of our teams near you. Each dedicated care manager has as small portfolio of clients to support, enabling the care team to provide a tailored one-to-one approach with the highest levels of monitoring and support.

Peace of mind and reassurance

Rated ‘Outstanding’ by the Care Quality Commission (CQC)

The Good Care Group is the only live-in care provider in the UK to achieve an ‘Outstanding’ rating by the CQC across all five categories – safe, effective, caring, responsive and well-led. We know this provides families with peace of mind that their loved one is receiving the best possible care.

A fully managed and regulated convalescent care service

We provide a fully managed and regulated convalescent care service which offers families reassurance at a time they need it most. Unlike introduction agencies who are not regulated by CQC, all our professional carers are directly employed and managed by us. We ensure they are supervised by an experienced manager and supported by clinical experts – 24 hours a day, 7 days a week.

Local teams with national coverage

We operate nationwide with a local approach to management of our teams near you. Each dedicated care manager has as small portfolio of clients to support, enabling the care team to provide a tailored one-to-one approach with the highest levels of monitoring and support.

What is included in our service?

Our highly personalised and flexible convalescent care service includes:

  • Full assessment before care starts
  • Access to clinical expertise and medical support
  • Bespoke and flexible care plan developed with input from the family and other healthcare professionals
  • Matching of the most suitable care team to meet the holistic needs of our clients
  • Dedicated care team led by an expert regional care manager
  • Meal planning and household tasks
  • Social activities and lifestyle enhancement
  • Specialist support and expertise - 24 hours a day, 7 days a week

The cost of convalescent care

Our costs of care for convalescent care is subject to a full assessment of your loved one’s needs. It is worth considering that live-in convalescent care at home is comparable to the care offered in a care home, with all the compelling benefits of staying in the comfort, familiarity and safety of your own home and surroundings, whilst receiving the specialist one-to-one rehabilitation support you need.

Our high-quality convalescent care delivers effective rehabilitative results to our clients enabling them to get back on their feet within a few weeks, meaning the cost of care is not a long-term financial consideration.

The cost of convalescent care

Our costs of care for convalescent care is subject to a full assessment of your loved one’s needs. It is worth considering that live-in convalescent care at home is comparable to the care offered in a care home, with all the compelling benefits of staying in the comfort, familiarity and safety of your own home and surroundings, whilst receiving the specialist one-to-one rehabilitation support you need.

Our high-quality convalescent care delivers effective rehabilitative results to our clients enabling them to get back on their feet within a few weeks, meaning the cost of care is not a long-term financial consideration.

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020 3728 7577

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