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What is convalescent care?

Convalescent care is for people who have received hospital treatment following surgery or an acute illness and need care and support to rest, recover and rehabilitate. In most cases care is provided as short term care or intermediate care, although depending on the severity it may or may not involve nurse-led care or complex care. Post-operative rehabilitation and convalescent care is focused on making you comfortable to enhance your recovery, whilst supporting you to rebuild life skills, confidence and independence to enable you to live life well with an improved quality of life. Convalescent care after surgery will involve achieving clear goals over a specific time enabling you to get back to the life you have always had.

Home is best for convalescent care

Many people believe that when they need short term convalescent care, they need to receive this in a residential care home. Live-in convalescent care delivered by a trained and professional live-in carer, supported by clinical experts is a real alternative that allows a person to be cared for on a one-to-one basis in the comfort and familiarity of their own home with their family around them for support. According to a recent survey conducted by the Live-in Care Hub, 97% of people given the choice would want to stay in their own home to receive the care they need. Isn’t that what we all want?

Live-in convalescent care


A growing need for high quality convalescent care at home

Current pressures on the NHS means many people who have received hospital treatment or have had either elective or emergency surgery are discharged from hospital too early and in most cases return home without the right care in place. It is important that people during the convalescent period receive high quality care that enables them to recover and resume normal life. Sadly, lack of the right care provision in many cases results in older people being re-admitted back to hospital delaying their recovery.

Expert one-to-one live-in care

Our live-in care service for those requiring convalescent care is provided on a one-to-one basis resulting in a high quality, compassionate service that ensures an individual is able to recover and rehabilitate, whilst meeting the goals outlined in a comprehensive
care plan.

With a full time, live-in care arrangement a professional carer will live with you in your home providing around the clock care and support during the convalescent period, focused on improving your overall health and wellbeing and enhancing the quality of your life. There are many benefits of 24 hour care, not least that the carer will truly get to know you as a person, not just your convalescent care needs, but they will be on hand to support you to live life the way you wish, with as much independence as possible.

What does our convalescent care service include?

  • A comprehensive assessment of your care and support needs by our expert care manager who will devise a convalescent care plan outlining clear goals and the support you require to achieve
    your goals
  • A falls management plan to ensure safe mobility in and around the home during your rehabilitation
  • Dedicated support from our in-house Occupational Therapist through our OT-led service during the convalescent period
  • Managing and administering medications
  • Companionship as and when you need it
  • Providing discreet and sensitive personal care
  • Specialist nurse-led care through our nurse-led service
  • Planning and cooking meals
  • Facilitating social arrangements in the home
  • Trips and visits out of the home in your local community
  • Domestic tasks
  • Caring for your much-loved pet
Elderly female convalescent care client looking happily at female convalescent carer

"Mum’s carer, Julie exceeded all expectations. She had a perfect combination of a vibrant 'can do' spirit, empathy, honesty, passion and intuition to help support my mum get back and on her feet in a thoughtful and measured way. She provided my mum with kindness, care, humour, patience and compassion. Julie approached her job with creativity, hard work and professionalism. Julie treated mum as a good friend, sharing stories, cooking ideas and collaborating with each other on gardening projects during her stay.

I cannot thank both Julie and the care manager enough for the care, passion and heart and soul they put into supporting her speedy rehabilitation, always putting her immediate and future well-being at the centre of their work. Their approach was both thorough and tireless. Both were always available for myself and my brother to discuss how to help mum in her quest for recuperation and independence.

We both know that mum will greatly miss Julie being with her, but we are thankful for the love, attention and tools she needed to get her back on the right track and for that we are forever grateful. Thank you so much for all you do every day."

Why choose The Good Care Group for convalescent care?

We have been providing high quality, live-in convalescent care to many families across the country for over 10 years. At the heart of our convalescent care service is enabling people to live well in their own home with the care and support they need from a carefully well-matched, trained professional carer who provides a better quality of life for those receiving care, whilst families receive a fully managed and regulated service that they can trust and rely on. There are many other compelling benefits to receiving convalescent care from The Good Care Group:


Expertly trained care teams

Our industry leading training programme completed by our care teams has been created with leading charities and clinical experts and goes well beyond industry standards. This enables our professional carers to support those requiring rehabilitation, as well as those who have complex medical conditions that require more monitoring, care and support. From training, through probation, into placement and beyond our carers never stop learning new skills that ensure they can deliver the quality care our clients should expect, whilst finding new ways to further enhance the level of care they provide.

OT-led care at home

Our dedicated Occupational Therapist (OT), Jackie Cooper will not only liaise with doctors, district nurses and NHS OT’s and physiotherapists, she is also on hand to be able to conduct a thorough OT assessment to facilitate fast and discharge from hospital if required and will co-ordinate any requirement for equipment, so you can get home as quickly as possible to be cared for in comfortable and familiar surroundings with all the care you need. These specialists ensure our professional carers are focused on and supported to deliver a holistic and multi-disciplinary approach to caring for your loved one.

Proven to reduce the risk of falling

At The Good Care Group, we know that falls and fall-related injuries are a common and serious problem for older people, causing distress, pain, injury, loss of confidence, loss of independence and in some cases mortality. For those recovering from physical illness or surgery there is greater risk of falling during the convalescent period if the right care and support is not in place.

Our approach to providing high quality care in the home has seen us reduce falls by 88% on the previous year, and our diligent professional carers ensure our clients experience fewer falls that result in serious injury than the average care home resident.

A perfectly matched care team

Our professional care teams are chosen carefully to meet both an individual’s medical and holistic needs. Similar personalities and interests help the carer and the client form closer relationships, provide more enjoyment and significantly contribute to a better way of life. We also ensure the chosen live-in care team is introduced to you and your loved one before the care service starts. In the rare situation, the match does not work out, we will happily work with you to find a care team that does.

Innovating care delivery through technology

Unlike any other live-in home care provider in the UK, we have invested in creating our own market-leading technology to further enhance our service. Through the development of an online community for our clients, their families and our professional carers, we are proactive and responsive to emerging issues, whilst enabling the softer social benefits that technology brings. The secure platform is focused on ensuring our carers are equipped to effectively deliver the high-quality care our clients should expect, whilst delivering improvements in health outcomes. Our families can access important information about the care of their loved one, providing a reassuring window into the care they are receiving.

Our professional carers use a dedicated community through a Chromebook to complete daily care records, update care plans, monitor nutrition and hydration and manage medications proactively with safety features ensuring accurate administration. This allows us to effectively monitor the health outcomes of our client’s care, so we can prevent and respond to incidents and ensure the very highest quality of care is always provided. The online community also allows our professional carers to network, support each other and share best practice, whilst facilitating a connection which is so important for a remote workforce.

For families who may live some distance away from their loved one, they can access care plans, care records and a calendar of events as and when they wish, offering much-needed peace of mind. We are proud that this community offers families a transparent and immediate insight into our service. The technology also provides families with reassurance that any cash handled by our carers is being managed safely and accurately, whilst enabling them to manage practical arrangements, such as food shopping remotely. They can also connect with our other clients’ families who may well be in a similar situation as themselves, so they can share their care experiences and support
one another.

Our professional carers will utilise the technology for their clients’ socialisation and enjoyment – everything from video calls with family members so they feel connected, online shopping to general
web browsing.

Improving health outcomes

At The Good Care Group every decision is driven by delivering improved health outcomes for our clients. Through our dedicated and committed approach to providing high quality care to our clients and the use of our market-leading digital technology, we see significant improvements in our clients’ overall health and wellbeing every year.

Unique to the live-in home care market, the technology enables us to digitally monitor health outcomes allowing us to effectively predict risk and shape the care we provide. We know, for example that urinary tract infections (UTI’s) are one of the leading causes of hospital admissions for our clients, so we equip our carers with handheld testing kits to proactively monitor our clients for infections. We then benchmark our data to demonstrate how effective our care is in improving the quality of our client’s lives in the context of other types of care provision, for example care homes.

Our health measures are focused on achieving the following:

  • Promoting wellbeing, independence and enjoyment
  • Reducing behaviours that challenge through implementation of psychosocial techniques
  • Reducing and eliminating antipsychotic drug use
  • Promoting excellence in nutrition and hydration
  • Reducing and preventing falls in the home
  • Reducing hospital admissions and re-admission
  • Reducing UTI’s and chest infections
  • Reducing carer stress

We are proud to be transforming health outcomes for those who require care at home. In 2020 our care teams achieved the following outcomes for those they cared for:

Infection Prevention

Proactive Monitoring of Chest Infections

Our vigilant carers manage early signs of illness, such as chest infections enabling timely intervention to avoid unnecessary hospital admissions. This has resulted in a 28% reduction in chest infection hospital admissions.

Reducing urinary tract infections (UTI’s)

Through enhanced training our professional carers can perform urinalysis tests. This means they can provide timely information to GP’s, enabling a quick diagnosis and treatment. 80% of our clients were diagnosed in 2020 using urinalysis kits. Through the introduction of testing, our clients are three times less likely to require emergency interventions involving a 999 call or ambulance call out when a urine test is completed.

Unrivalled falls prevention programmes

In England alone, 30% of people over the age of 65 fall at least once a year and for those 80 and over it is 50%. By comparison, only 7% of our clients aged 65 and over fell at least once, and that was only 6% for those aged 80 or over.

Our clients are six times less likely to suffer a serious injury as a result of a fall than residents living in a residential care home. This is a result of our quality one-to-one care, which just cannot be achieved in even the very best care home, and our effective personalised falls management programmes.

Working with our in-house Occupational Therapist, we identify clients who are ‘frequent fallers’ and through an intensive and personalised approach to falls management resulted in  50% of our clients never falling again.

A specialist pathway for palliative care at home

For those with a life-limiting illness or a terminal condition, most of us given the choice would wish to end our days in the comfort of our own home. However, the percentage of people in the general population who can do that is as low as 19%. By comparison, our approach to one-to-one palliative care at home has enabled 81% of our clients to pass away in the place they love most – their own home.

Effective pressure sore management

Our high-quality home care provided by dedicated and professional carers has seen a staggering reduction in pressure sores in those we care for when compared to both hospital and care home settings. Comparative data shows that you are 13 times less likely to acquire a pressure sore in The Good Care Group's care when compared to a hospital and 26 times less likely when compared to care home rates.

Efficient management of medications

Our digital technology is used proactively to effectively support safe administration of medications, which has seen error rates of 2.4% compared to a 22% error rate in care home settings.

Reducing the use of antipsychotic medication for those living with dementia

The use of antipsychotic medication to treat dementia symptoms has been increasingly challenged over the last ten years, as they have been shown to be harmful for people living with dementia and are at times prescribed unnecessarily. Through our approach to professional and specialist one-to-one care for those living with dementia, and the use of our market leading digital technology (eMAR) our clients are four times less likely to be prescribed antipsychotic medication than residents of care homes.

Case study: OT-led convalescent care for Brenda and Fred


Our full-time Occupational Therapist Jackie Cooper plays a vital role in helping people who need convalescent care to live a fulfilled life at home. She promotes independence and reablement, especially after time in hospital. Here is how she helped one couple whose situation became critical when one of them fell at home.

“I first met Brenda in hospital. She had broken her femur in a nasty fall at home, where she was living with her husband Fred. Both are also living with dementia. After an operation and two weeks on the ward, the hospital’s Occupational Therapist and Physiotherapist felt her recovery would continue better at home, where she would be inclined to do more for herself.

After that first meeting, the family and I met again at Brenda’s home, where I was able to make an assessment and confirm the adaptations it would need to support her through rehabilitation. I explained the details of our OT led service – 24/7 fully managed care with supporting visits from both myself and the Care Manager – to Brenda’s daughter. We agreed that Brenda would be transferred to our care and my immediate priority became ensuring her smooth discharge
from hospital.

Community physio was arranged for her return, along with a standing aid and wheeled commode. Space was made in the dining room for a profiling bed.

I made sure Brenda’s return from hospital went smoothly and she soon began to make great progress at home.

The dining room made a good bedroom, the profiling bed supporting her transfers while also making it easier for the carers to provide personal care. After a few weeks, Brenda’s mobility had improved so much that she was able to move back into the bed she shared with her husband and manage well with just one carer.

Brenda and Fred have now transferred from my convalescent care to our nurse-led service. Both their daughter and our Care Manager had noticed a deterioration in their dementia, which required additional support from our Consultant Admiral Nurse.

I still call into visit them at home – a familiar and calming environment which has become especially important to their state of mind and quality of life.”

– Jackie Cooper, The Good Care Group’s in-house Occupational Therapist.

Peace of mind and reassurance


Rated ‘Outstanding’ by the Care Quality Commission (CQC)

The Good Care Group is the only live-in care provider in the UK to achieve an ‘Outstanding’ rating by the CQC across all five categories – safe, effective, caring, responsive and well-led. We know this provides families with peace of mind that their loved one is receiving the best possible care.

A fully managed and regulated convalescent care service

We provide a fully managed and regulated convalescent care service which offers families reassurance at a time they need it most. Unlike introduction agencies who are not regulated by CQC, all our professional carers are directly employed and managed by us. We ensure they are supervised by an experienced manager and supported by clinical experts – 24 hours a day, 7 days a week.

Local teams with national coverage

We operate nationwide with a local approach to management of our teams near you. Each dedicated care manager has as small portfolio of clients to support, enabling the care team to provide a tailored one-to-one approach with the highest levels of monitoring and support.

Female live in carer and elderly female client talking to each other on the couch

What is included in our service?

Our highly personalised and flexible convalescent care service includes:

  • Full assessment before care starts
  • Access to clinical expertise and medical support
  • Bespoke and flexible care plan developed with input from the family and other healthcare professionals
  • Matching of the most suitable care team to meet the holistic needs of our clients
  • Dedicated care team led by an expert regional care manager
  • Meal planning and household tasks
  • Social activities and lifestyle enhancement
  • Specialist support and expertise - 24 hours a day, 7 days a week

The cost of convalescent care

Our costs of care for convalescent care is subject to a full assessment of your loved one’s needs. It is worth considering that live-in convalescent care at home is comparable to the care offered in a care home, with all the compelling benefits of staying in the comfort, familiarity and safety of your own home and surroundings, whilst receiving the specialist one-to-one rehabilitation support you need.

Our high-quality convalescent care delivers effective rehabilitative results to our clients enabling them to get back on their feet within a few weeks, meaning the cost of care is not a long-term
financial consideration.

Female convalescent carer talking to elderly male client sitting on a couch

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