Training & Support

Supporting you 24/7

Supporting you 24/7

You will have a dedicated Care Manager who will work with you and access to our 24/7 central support teams where there is always someone on hand to help you with any problem, big or small. Our support teams are based at our offices shown below:

The Good Care Group
The Tower Building, York Rd, London SE1 7NQ
Tel: 0808 2789 337.

The Good Care Group Scotland
Rolland House
Newbridge Industrial Estate
10 Cliftonhall Road
EH28 8PJ

Tel:0131 6039710

We also offer the support of our Consultant Admiral Nurse for when you need emotional support.

Specialist Live In Care Training

Our in-depth induction programme will empower you with the right tools, skills and mindset to deliver the best care possible. After all, we are only ever as good as our people.

Our 5 day induction training supports carers to refresh and develop their knowledge but also to further assess behaviours and values which are critical to our organisation.  We cover a wide range of subject matter which includes:

  • How our values underpin our culture
  • Communication skills
  • The journey of both client and carer at the Good Care group
  • The practical elements of working for us i.e. expenses, pay and holidays
  • IT & E-Learning – understanding the systems we operate
  • Wellbeing – exploring how we need to look after ourselves
  • Neurological conditions
  • Understanding Dementia Foundation level
  • First Aid
  • Safeguarding, Mental Capacity, Best interests and DOLS
  • Medication Administration
  • Urinalysis Training
  • Caring for My Client – includes the ageing process, common health conditions, personal care, skin care, continence management, nutrition and hydration
  • End of Life Care
  • People Moving & Handling theory and practical

We use lots of different training techniques including hands-on applied learning, e-learning, reflective practice, workshops, practical learning and assessment to ensure training is interesting and interactive.

Your induction training will take place in London.

Specialist training for specific medical conditions. logo

Specialist training for specific medical conditions.

Professional and personal care for particular needs.

The people we care for are all very different, so the care we provide must be as individual as they are. You’ll need specialist training to fully understand the challenges your client is living with and to deliver truly personal care tailored to them. 

Our fantastic relationships with leading charities have helped us to develop quality training programmes to do just that.
These charities include:

  • Contented Dementia Trust
  • Dementia UK
  • Parkinson’s UK
  • The Stroke Association
  • Young Dementia UK

If you care for someone with dementia for example, you will understand how to treat the whole person, mind and body, not just the symptoms of the disease. And you won’t be alone. Our Consultant Admiral Nurse will be available to offer help and advice when you need it most.

Learn from the best to be the best.

Apply Now

Ongoing, extensive training. logo

Ongoing, extensive training.

Completely qualified, fully equipped.

After your induction training you will begin a 16-week probationary period. During this time you will be working towards your Care Certificate using our online course. You will have support as you need it from our Learning and Development team, as well as your dedicated Care Manager. The course will give you a valuable knowledge and skill base, which you can put into practice in your day-to-day care.


Join our monthly webinar remotely from your digital device, and access instant learning on a range of topics. There is always something to discover with a variety of expert speakers.


Our workshops, which run throughout the year and will deepen your knowledge and understanding of issues surrounding Dementia, Parkinson’s disease, ‘end of life’ care and many more.

News and Articles

Our weekly Operations Update will keep you in the know with a ‘themed month’ with interesting articles and links for Carers to follow.


Your professional development is important to us. You have the opportunity to study ‘Working in Care Services RCF level 2 Diploma’ while working with us, and we will cover the cost of the course

Apply Now

Shadow programme for new carers. logo

Shadow programme for new carers.

Learn from the best to be the best.

The shadow programme is especially designed for exceptional individuals who have a passion to become a carer but do not have previous experience of caring, either professionally or personally. 

Before attending the induction the carer will be asked to complete a significant level of the Care Certificate knowledge. 

Once the care Certificate is complete the new recruit will work in a double up placement with the extra supervision of a more experienced carer and also under the careful supervision of the Care Manager.