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Training & support

From the first day of your induction training, you’ll be welcomed into a community of caring people dedicated to providing you with everything you need to perform your role to the highest standard.

Taking care of you

Wherever your care placement takes you, help will always be on hand. You’ll have 24/7 access to your care management team, a confidential phone line and the compassionate support of an Admiral Nurse should you ever need it.

We believe in shorter, more flexible working patterns that put life in better balance, helping you to maintain your high standards. And wherever possible, we’ll place you with a client who shares your interests and hobbies, so you can bond more quickly and enjoy your work to the full.

Developing your career

Training, supervision, coaching and mentoring are available to all our carers and you’ll be given the chance to reach your potential with opportunities for professional development and career progression.

Like many of our team, you may want to specialise in caring for people with complex conditions – like dementia or Parkinson’s – or grow into a managerial role. Wherever your ambition lies, the team around you will give you the support you need to achieve it.

black_woman_learning_dementia
The Good Care Group female carer working at a laptop

Carer community

All our carers become part of a supportive community, helping each other both in person and remotely. They have their own online forum, where they share experiences, advice, tips and best practice, on everything from the latest care techniques to delicious home-cooked recipes.

Our training

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  • Induction

    Our in-depth, five-day induction programme gives you the right tools, skills and mindset to deliver outstanding care. The course takes place in London (we also run one each month in Spain), with sessions led by our industry experts and condition specialists.

    You’ll be taught live-in care skills, innovative care techniques and the knowledge needed to enable our clients to live safe and well at home.

    The course will refresh and develop your knowledge. It covers a wide range of topics including:

    • Neurological conditions
    • Understanding dementia (Foundation level)
    • First Aid
    • Safeguarding, mental capacity, best interests and DOLS
    • Medication administration
    • Urinalysis
    • The ageing process
    • Common health conditions
    • Personal care
    • Skin care
    • Continence management
    • Nutrition and hydration
    • End of life care
    • People moving and handling


    You’ll also learn about being an employee of The Good Care Group:

    • Our values and culture
    • Your terms of employment, i.e. pay, holidays and expenses
    • IT & e-learning – understanding our systems
    • Wellbeing – how we look after ourselves at work


    Over the five days, you’ll experience a variety of training techniques, including hands-on applied learning, e-learning, reflective practice, workshops and practical learning and assessment.

    You will also be introduced to our unique Good Care Together Carer Community. This is a colleague community that’s available 24/7 with helpful, friendly advice whenever you need it. With access to our online Carer Community, you’ll always feel connected.

    While it supports our commitment to digital working, Good Care Together offers many more benefits...

    • A secure forum for sharing advice, experiences and learnings from your placement with carer colleagues around the country
    • A place where you will always feel part of the team, even if your placement is remote or far from home
    • Time-saving help with admin, uploading expenses, scheduling time off and applying for overtime
    • A helpful alerts service with regular updates and messages from Head Office
  • Specialist condition training

    The people we care for are all very different, so the care we provide must be every bit as individual. It takes specialist training to fully understand the challenges your client faces and to deliver highly tailored, personal support.

    In partnership with leading charities, including Contented Dementia Trust, Parkinson’s UK and The Stroke Association, we’ve developed a series of industry-leading programmes to further your training and knowledge.

    If your client has dementia, for example, you’ll learn how to treat the whole person – the mind and the body, not just the symptoms of the disease. And you won’t be alone – our Consultant Admiral Nurse will be on hand to offer specialist support when you need it most.

  • Shadow training

    Our shadow training programme is especially designed for exceptional individuals who have a passion to become a carer but who have limited care experience.

    As with all applicants, you’ll attend our five-day induction programme, but asked to complete a significant part of the Care Certificate qualification beforehand.

    Following induction and with the certificate completed, you’ll be teamed with a more experienced carer for your first placement, under the supervision of a dedicated Care Manager.

  • Ongoing training

    Probation

    After the induction course, your 16-week probationary period will begin. During this time, you’ll work towards your Care Certificate online, with the support of our Learning and Development team, as well as your Care Manager. You’ll gain valuable knowledge and skills, which you can put into practice in your day-to-day care.

    Webinars

    We host monthly webinars, that you can access free and remotely from any location. They’ll cover a range of topics, presented by expert speakers, so you can continue to pick up helpful information both on and off-placement.

    Workshops

    Our carer workshops, which run throughout the year, will deepen your knowledge and understanding of issues surrounding Dementia, Parkinson’s disease, end of life care and more.

    News and articles

    Our weekly Operations Update, sent straight to your inbox, will keep you in the know with interesting articles and useful links to follow.

    Diploma

    As an employee of The Good Care Group, you’ll have the opportunity to study for the ‘Level 2 Diploma in working in care services’ and the 'Level 3 Award in Awareness in Dementia'. It’s part of our commitment to your development and we cover the cost of the course. 

Training FAQs

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  • Are you still training face to face during the pandemic?

    Yes, we hold face to face training every week in our London office.  If you don’t live locally we will organise for you to stay in a hotel, with your own room, which is a short walk from our office.

    If you are attending our face to face training, we have a strict infection control programme in place.  Surfaces are wiped down and cleaned regularly with antibacterial spray and we have hand sanitising stations located throughout the office.  We have limited the number of people attending our face to face training to ensure everyone is able to follow social distancing guidance.  Masks will be provided so that you can wear them throughout the training and we also have gloves available for those who wish to wear them.

    As part of our robust infection control programme we have rolled out routine home testing for all of our Professional Carers.  You will also have access to this routine testing during your training week.

  • What do I need to bring to training?

    Documents required differ from person to person, however you should make sure you bring the following:

    • Passport or birth certificate and visa (if applicable)
    • Driving Licence (if applicable)
    • 2 proofs of current address one dated within the last 3 months
    • Criminal check from any country you have lived in for the last 5 years
    • Any care related training certificates or proof of qualifications
    • Your own Laptop or Tablet if possible
  • What expenses will I incur during training?

    We will pay for your accommodation (which includes breakfast) and lunch will be provided so you just need to pay for your evening meal and cover any additional personal expenses. We contribute towards your travel expenses to/from training and this amount will be confirmed with you by your recruiter at the time of your offer.

  • How far is the hotel from your office?

    The hotel is approximately a 10 minute walk away from the office. This means you are not required to use the Tube each day. Our training is held in our head office in London. The address is:

    120 Leman Street, London, E1 8EU

    Below is a photograph showing the front of the office:

  • What are the nearest transport links to your office?

    Underground stations:

    • Aldgate - 10 - 15 minute walk
    • Aldgate East - 10 - 15 minute walk
    • Tower Hill - 10 minute walk
    • Tower Gateway (DLR) - 10 minute walk

     

    National rail:

    • Fenchurch Street - 10 minute walk
    • London Liverpool Street - 25 minute walk. 

     

    Bus routes:

    Bus numbers 15, 205, 25, 78 all have stops near to Leman street.

  • What is covered in your training?

    You’ll be taught live-in care skills, innovative care techniques and the knowledge needed to enable our clients to live safe and well at home. Over the five days, you’ll experience a variety of training techniques, including hands-on applied learning, e-learning, reflective practice, workshops and practical learning and assessment.The course will refresh and develop your knowledge. It covers a wide range of topics including:

    • Neurological conditions
    • Understanding dementia (Foundation level)
    • First Aid
    • Safeguarding, mental capacity, best interests and DOLS
    • Medication administration
    • Urinalysis
    • The ageing process
    • Common health conditions
    • Personal care
    • Skin care
    • Continence management
    • Nutrition and hydration
    • End of life care
    • People moving and handling

     

    You'll also learn about being an employee of The Good Care Group. Including:

    • Our values and culture
    • Your terms of employment, i.e. pay, holidays and expenses
    • IT and E-Learning - understanding our systems
    • Wellbeing and how we look after ourselves at work
  • What time does training start and finish each day?

    Each day will begin at 8.45am and we should normally be finished by 6pm each day. There will be breaks with refreshments at regular intervals and lunch provided. Friday training will finish by 4:30pm.

  • Will I go straight to work after the training?

    Once you have successfully passed all of our training modules, and have been cleared for work with reference and police checks returned, we will look to match you up with a client so that you are ready to start your first placement. Our Scheduling team will keep you up to date throughout this process.

  • Is there a dress code for training?

    Whilst our Professional Carers are not asked to wear a uniform, we have high expectations regarding presentation. You will represent The Good Care Group when on shift, so please attend both training and your placement in smart work attire; avoiding jeans, or anything ripped or torn (even if designer). 

    For the first aid and moving and handling training you will need flat, enclosed footwear and it is advisable to avoid wearing skirts or dresses on these days due to the practical elements of the training.

Call now to speak to our recruitment team