Our managed service
What makes us different?
Improved health and wellbeing
With watchful carers implementing falls management plans, specialist pressure care, infection monitoring technology and reducing falls and accidents, we’re proven to reduce hospital admissions and keep people safer, happier and healthier at home.
Expertly trained carers
Designed in tandem with leading charities and experts, our training goes beyond industry standards, enabling carers to support complex medical conditions with an unrivalled quality of care.
From induction through probation and into placement, our carers never stop learning new skills.
A fully regulated service
We’re the only dedicated live-in care provider rated ‘Outstanding’ across the board by our regulators, the CQC in England.
The Scottish Care Inspectorate scored us ‘Excellent’ in Quality of Care and Support and ‘Very good’ in Quality of Staffing.
Experienced clinical leads
Uniquely, we employ a full-time Consultant Admiral Nurse and an Occupational Therapist. Both offer practical and emotional support to clients and families, particularly those living with complex conditions like dementia, Parkinson’s or Stroke.
The care we provide is entirely driven by our clients’ needs, wishes and life choices. We are there to assist and enable, never to dictate or impose, providing a unique blend of physical and emotional support for a better quality of life.
Local teams with national coverage
We operate nationwide through closely knit local teams. Small client portfolios enable each dedicated Care Manager and their team to offer a tailored, 1-2-1 approach with higher levels of monitoring and support than a care home can offer.
Employed and managed carers
Unlike introduction agencies, we directly employ and manage our carers, matching them closely to a client’s needs and interests. Each is supervised by an experienced manager and supported by clinical experts, as well as a 24/7 emergency helpline.
Our stringent selection process
A redefined and rigorous carer recruitment process ensures we only hire the industry’s best. Candidates are screened against our unique values framework and sit a pioneering Situational Judgment Test, ahead of a final interview. It gives them real insight into the role and our demands for the highest quality of care.
Multidisciplinary team support
With an experienced nurse as Director of Operations, our expert clinical leads and managers routinely work alongside healthcare professionals to bring people quickly and safely home from hospital, with the right equipment and support to enjoy a better quality of life.
Our investment in technology means families and health professionals have secure access to care plans. An Electronic Medication System helps us manage client health more proactively, while an online community enables carers to share tips and best practice together.
Talk to us about your care needs
To talk about your care needs contact one of our friendly advisors. Calls from landlines are free.