Contact us

Please get in touch to arrange your live-in care home assessment.

Emergency care at home for the elderly

We know through our experience of helping and supporting families with live-in care services for over 10 years, that a person’s care needs can change dramatically within a very short space of time in older age. Whilst many families are afforded the time to research and plan care at home to find the right solution for their loved ones, many are thrown unexpectedly into a situation where an emergency live-in home care service is needed immediately.

Maybe your loved one has had a fall or accident in the home and requires urgent convalescent care to ensure they are safe and well in their own home or they need emergency home help to facilitate a quick discharge from hospital or a sudden illness has gripped unexpectedly.

It might be that your loved one is already living with a condition, like dementiaParkinson’s or Multiple Sclerosis and has been managing well, but their care needs have increased suddenly and an expert and high quality emergency home care service is
needed quickly.

At The Good Care Group, we know that it is difficult for families when thrown into an emergency relating to care of a loved one, as it can be challenging for them given their own commitments to provide what is needed. Our high-quality emergency home care services provided by a trained and expert carer can be put in place within as little as 24 hours. Peace of mind just when you need it.

“The Good Care Group stepped in and provided excellent care to my mother very quickly when her health deteriorated. I would not hesitate to recommend them to others looking for a professional and trusted care provider who can respond to urgent requirements.”

D King


If you find yourself or a loved one in a position where you need emergency home care, you can get in touch with us to quickly arrange emergency home care:

  • Contact our Client Services team or request a call back at a time that suits you
  • We will discuss your care requirements with you over the phone and arrange a care assessment
  • We will match you with an appropriate carer and get them sent out to you as soon as possible. If this is a rapid responder due to your circumstances, we will then continue to find you your permanent carer.
  • We can then establish a more structured ongoing home care routine


Our professional carer will be quickly on hand to provide you with the following emergency home care for the elderly:

Personal care

Personal care is a broad term used for several tasks to help you maintain your personal hygiene and appearance, including washing, dressing, grooming and toileting.


A perfectly matched care team is there to provide all the companionship you need – a listening ear, a friendly chat over a cup of tea, reassurance when you need it. The carer will be on hand when you need but will also use discretion and be aware when you need your own space.

Social and emotional support

A care plan will outline all your social interests and preferences and the carer will help you to maintain all your activities and hobbies, both in and out of your home. The carer will support you to continue to feel connected to your family, friends and local community facilitating any social events or gatherings you wish to have or attend.

Specialist support for conditions

If you are living with a condition such as dementia, Parkinson’s or Multiple Sclerosis (MS) a professional carer will be trained to provide you with the specialist care you need whilst focusing on improving your quality of life.

Complex care

If you are living with an on-going medical condition, or have been discharged from hospital following treatment and need complex care, a carer can provide nurse-led care that is supported by clinical experts to ensure the care provided is to the very highest standard.

Medications administration and management

The carer is trained to proactively and efficiently administer medications to ensure your optimum health and wellbeing.

Meal planning and cooking

Carers will help you to plan your meals according to your dietary requirements, nutritional needs and personal preferences, including cooking your favourite meals and shopping for your groceries.

Domestic and household support

A professional carer will ensure your cleaning regime and domestic household tasks are maintained, so you can live-in your home the way you always have. The carer will help with household administration and will be happy to run errands out of the home.

What is included in our emergency home help service?

  • Full assessment can be conducted within 24 hours and very often the same day
  • Perfectly matched care team to meet your recovery needs
  • Access to clinical expertise and medical support
  • Bespoke and flexible care plan developed with input from the family and other healthcare professionals
  • Dedicated care team led by an expert regional care manager
  • Meal planning and household tasks
  • Social activities and lifestyle enhancement
  • Specialist support and expertise - 24 hours a day, 7 days a week


Emergency care at home is ideal for those who are involved in an accident, requiring rehabilitation or in need of long and short term assistance.
Benefits of emergency care at home include:

  • A safe environment in familiar surroundings.
  • Complex medical needs are met
  • Fatigue or mobility issues are identified and supported
  • Medication administration & ongoing treatments are supported
  • Providing relatives and friends with the help they may need
  • Maintaining a comfortable environment with physical and mental needs being prioritised
  • Ensuring support is there for as long as required

Why choose The Good Care Group?

We have been providing high quality, live-in care to families in England and Scotland for over 10 years. At the heart of our award-winning service is enabling people to live independently in their own home with an improved quality of life. Our approach to care at home means our clients can achieve improved health and well-being. For families they benefit from peace of mind and reassurance that their loved one is receiving the very best care and support.

A perfectly matched care team

A live-in care service usually involves two carers working a two-week rotation. They will be carefully matched working with you and your family. We make sure they are skilled and equipped to meet all your care and support needs. Our focus on matching means the care team chosen share common interests and backgrounds. We know this means life is enjoyable for everyone. Your care team really get to know you and your needs, which means you get consistency of care.

Expertly trained carers

All our professional carers are required to complete our leading training programme before they care for our clients. Our programme has been created with leading charities and clinical experts. It goes beyond mandatory requirements in the care sector. Carers are then equipped to provide high-quality care and support for those living with specialist conditions. Our carers never stop learning new skills to further enhance the care they provide.

Continuity of care

Unlike an agency we employ our carers. This means they are committed to us, as we are to them. Carers enjoy the security of being employed, which means they stay with us longer. Those who work for agencies move around more. For families this means that you get continuity and consistency of the same care team caring for your loved one. This means high-quality care can be achieved with improved outcomes and no disruption to your loved one’s life.

In-house clinical experts

We have a dedicated team of in-house clinical experts. This includes a specialist consultant nurse, who also provides Admiral Nurse services to those living with dementia. Our management team consists of nursing professionals. They guide our carers to provide safe and effective nurse-led care at home. We also have our own in-house Occupational Therapist (OT) who works closely with healthcare professionals and our care teams. Our OT provides guidance and advice that enables people to live well in their own home with any equipment they may need. These experts lead, monitor and support our care teams to deliver best practice nurse-led care at home.

Innovative care technology

Unlike any other live-in care provider, we have our own online care community. Families, healthcare professionals and carers can access up to date information about the care being provided. It enables more effective monitoring, which means issues can be responded to efficiently. For our families it provides a reassuring window into the care their loved one is receiving. Our carers also use the online community to share ideas and support each other. It provides a vital connection which is important when remote working. Carers will use the online community so their clients can enjoy time online. This includes video calls with family, so they feel connected. Clients can use it to shop online or browse the web.

Improving health outcomes

Every decision we make is driven by delivering improved health outcomes for our clients. Our digital technology allows us to predict risk and shape the care we provide. We measure health outcomes.

We want to know we are improving the quality of our clients’ lives every year.

Our health and well-being aim to reduce:

  • Behaviours that challenge
  • Antipsychotic drugs in dementia care
  • Falls in the home
  • Hospital admissions
  • Readmission to hospital
  • Urinary tract infections (UTIs)
  • Chest infections
  • Carer stress
  • They aim to promote:
  • Independence
  • Well-being
  • Excellent nutrition and hydration
  • Enjoyment in life

Highest service rating from care regulators in England and Scotland

Unlike introduction agencies we are fully regulated in England and Scotland. This means the care and support we provide is regularly inspected. We are the only dedicated live-in care provider in England to achieve an ‘Outstanding’ rating by the Care Quality Commission (CQC). We have achieved this rating in all five measures – safe, effective, caring, responsive and well-led. In Scotland, our service has been inspected by the Care Inspectorate (CI). It has achieved the highest rating of a 6 (Excellent) for quality of care and support and 5 (very good) for staffing, management and leadership. We know this provides families with peace of mind that their loved one is receiving the best possible care.

A fully managed service

Families benefit from our fully managed service delivered by care experts. This means you do not need to worry about supervising and managing the carer looking after your loved one. Our professional carers are supervised by an experienced care manager and supported by clinical experts. We provide this support 24 hours a day, 7 days a week. Your dedicated care manager will be on hand to support you, your loved one and our carer teams. We invest in our care management team to ensure they have enough time to give the support everyone needs. With our fully managed service, families do not have the burden of managing the care arrangement themselves. We know this means families can have peace of mind, whilst enjoying quality time with their loved one. They do not have to worry about the tasks of caring.

Local teams with national coverage

We operate throughout England and Scotland with a local approach to management of our teams near you. Each dedicated care manager local to you has only a small number of clients to support. This means they can provide higher levels of monitoring and support than other home care providers. It also means a highly personalised approach to care can be delivered.

Talk to us about emergency home care for the elderly

If you need our emergency live-in home care, please call us. Our friendly and dedicated care advisors are available to take your call from 0800-2000 every day. We will work with you to ensure you can get the right care team in place quickly.

0203 728 7577

Enquiry Form

Enquiry – Floating Button