Good Care Group | Emergency home care

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Please get in touch to arrange your live-in care home assessment.

Who is emergency care for?

There are several different situations when emergency care at home can be used to support immediate as well as ongoing care needs:

After an accident

If you experience an accident, fall or injury and find daily activities challenging, our carers can step in to assist you until you regain your independence.

Carer cover

In the event your regular caregiver requires a break or is unavailable, emergency care ensures continuity of support.

Sudden illness

Unforeseen diagnoses or sudden illnesses can leave you fatigued and unable to manage your routine tasks.

Discharged from hospital

If you’ve recently been discharged from hospital and need time to recover and rehabilitate, emergency care can support you during this transitional period.

Emergency care at home for the elderly

At The Good Care Group, we know through our experience of helping and supporting families with live-in care services for over 10 years, that a person’s care needs can change quickly. Whilst many families are afforded the time to research and plan care at home to find the right solution for their loved ones, many are thrown unexpectedly into a situation where an emergency live-in home care service is needed immediately.

Our high-quality emergency home care services provided by a trained and expert carer can be put in place within as little as 24 hours. We offer a range of practical, physical and social support services, all designed to keep our valued clients living safely and comfortably in their own homes. Peace of mind just when you need it.

“The Good Care Group stepped in and provided excellent care to my mother very quickly when her health deteriorated. I would not hesitate to recommend them to others looking for a professional and trusted care provider who can respond to urgent requirements.”

D King

How to arrange emergency home care services

If you find yourself or a loved one in a position where you need emergency home care, you can get in touch with us to quickly arrange emergency home care:

1. Speak to our team

Contact our Client Services team or request a call back at a time that suits you. We will discuss your care requirements with you over the phone and arrange a care assessment.

2. Receive emergency support

We will match you with an appropriate carer and get them placed with you as soon as possible. If this is a rapid responder due to your circumstances, we will then continue to find you your permanent carer.

3. Personalised care

Once your loved one’s immediate care needs are met, we can then establish a more structured ongoing home care routine.

What does emergency in-home care provide?

Our professional carer will be quickly on hand to provide you with the following emergency home care for the elderly:

Personal care

Personal care is a broad term used for several tasks to help you maintain your personal hygiene and appearance, including washing, dressing, grooming and toileting.


A perfectly matched care team is there to provide all the companionship you need – a listening ear, a friendly chat over a cup of tea, reassurance when you need it. The carer will be on hand when you need but will also use discretion and be aware when you need your own space.

Social and emotional support

A care plan will outline all your social interests and preferences and the carer will help you to maintain all your activities and hobbies, both in and out of your home. The carer will support you to continue to feel connected to your family, friends and local community facilitating any social events or gatherings you wish to have or attend.

Specialist support for conditions

If you are living with a condition such as dementia, Parkinson’s or Multiple Sclerosis (MS) a professional carer will be trained to provide you with the specialist care you need whilst focusing on improving your quality of life.

Complex care

If you are living with an ongoing medical condition, or have been discharged from hospital following treatment and need complex care, a carer can provide nurse-led care that is supported by clinical experts to ensure the care provided is to the very highest standard.

Medications administration and management

The carer is trained to proactively and efficiently administer medications to ensure your optimum health and well-being.

Meal planning and cooking

Carers will help you to plan your meals according to your dietary requirements, nutritional needs and personal preferences, including cooking your favourite meals and shopping for your groceries.

Domestic and household support

A professional carer will ensure your cleaning regime and domestic household tasks are maintained, so you can live in your home the way you always have. The carer will help with household administration and will be happy to run errands out of the home.

What is included in our emergency home help service?

  • Full assessment can be conducted within 24 hours and very often the same day
  • Perfectly matched care team to meet your recovery needs
  • Access to clinical expertise and medical support
  • Bespoke and flexible care plan developed with input from the family and other healthcare professionals
  • Dedicated care team led by an expert regional care manager
  • Meal planning and household tasks
  • Social activities and lifestyle enhancement
  • Specialist support and expertise - 24 hours a day, 7 days a week

What are the benefits of emergency care at home?

Emergency care at home is ideal for those who are involved in an accident, requiring rehabilitation or in need of long and short term assistance.

Benefits of emergency care at home include:

  • A safe environment in familiar surroundings.
  • Complex medical needs are met
  • Fatigue or mobility issues are identified and supported
  • Medication administration & ongoing treatments are supported
  • Providing relatives and friends with the help they may need
  • Maintaining a comfortable environment with physical and mental needs being prioritised
  • Ensuring support is there for as long as required

Why choose The Good Care Group?

We have provided high-quality, live-in care to families in England and Scotland for over 10 years. At the heart of our award-winning service is enabling people to live independently in their own homes with an improved quality of life. Families benefit from peace of mind and reassurance that their loved one is receiving the very best care and support.

A well-matched care team

We know how important choosing just the right carer is for you and your family. We will work with you to carefully choose a carer who can meet all your care and support needs while sharing common interests and backgrounds. Your care team really get to know you and your unique needs, which means you get consistency of care. We know this means life is enjoyable for everyone.

Expertly trained carers

All our professional carers complete our leading training programme before they care for our clients. Our programme has been created with leading charities and clinical experts, and is endorsed by Age UK. It goes beyond mandatory requirements in the care sector. Our carers never stop learning new skills to enhance further the care they provide.

Continuity of care

Unlike an agency, we employ our carers. This means they are as committed to us as we are to them. Carers enjoy the security of being employed, which means they stay with us longer. Those who work for agencies move around more. For families, this means you get the continuity and consistency of the same care team caring for your loved one with no disruption to your loved one’s life.

In-house clinical experts

We have a dedicated team of in-house clinical experts. This includes a specialist consultant nurse, who also provides Admiral Nurse services to those living with dementia, a regional nurse advisorand our own in-house Occupational therapists (OT) who works closely with healthcare professionals and our care teams. These experts lead, monitor and support our care teams to deliver best-practice nurse-led care at home.

Innovative care technology

Unlike other live-in care providers, we have an online care community. Families, healthcare professionals and carers can access up-to-date information about the care being provided. For our families, it provides a reassuring window into the care their loved one is receiving. For our clients, it means enjoying time online, such as video calls with family or shopping online.

Improving health outcomes

Every decision we make is driven by delivering improved health outcomes for our clients. Our digital technology allows us to predict risk and shape the care we provide. We measure health outcomes and use this information to improve the quality of our client’s lives. Our health and wellbeing focused care reduces risk of infection, falls in the home and hospital admissions while improving independence and quality of life.

Highest service rating from care regulators in England and Scotland

Unlike introduction agencies, we are fully regulated in England and Scotland. This means the care and support we provide are regularly inspected. We are amongst the 1% of England's care providers to achieve an ‘Outstanding’ rating by the Care Quality Commission (CQC) in all five measures – safe, effective, caring, responsive, and well-led. We know this gives families peace of mind that their loved one is receiving the best possible care.

A fully managed service

Families benefit from our fully managed service delivered by care experts. This means you do not need to worry about employing, supervising, or managing the carer looking after your loved one. Our professional carers are supervised by an experienced care manager and supported by clinical experts who are on hand 24 hours a day, 7 days a week, to support you, your loved one and our carer teams.

Local teams with national coverage

We operate throughout England and Scotland through our closely-knit local teams. Each dedicated care manager local to you only has a small number of clients to support. This means they can provide higher levels of monitoring and support than other home care providers. It also means a highly personalised approach to care can be delivered.

Talk to us about emergency home care for the elderly

If you need our emergency live-in home care, please call us. Our friendly and dedicated care advisors are available to take your call from 0203 728 7577 every day. We will work with you to ensure you can get the right care team in place quickly.

0203 728 7577

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