About Us | The Good Care Group

Our award-winning services

The Good Care is a fully regulated and managed provider of home care services that empower people to live comfortably in their homes for longer. Our services include our award-winning, CQC-rated ‘Outstanding’ live-in care, nurse-led care, respite care and hourly care.

We believe in delivering the very highest standards of care by operating nationwide through close knit local teams. Keeping such small client portfolios allows us to offer a tailored service with higher levels of monitoring and support than other care providers can offer.

Unlike introductory agencies, we directly employ and manage our carers and match them closely to a client’s needs and interests. Each is supervised by an experienced manager and supported by clinical experts, as well as a 24/7 emergency helpline.

The Good Care Group is part of a family of home care brands in the UK, including Prestige Nursing & Care, Oxford Aunts and Comfort Keepers (Ireland).

Why choose The Good Care Group?

There are many compelling reasons why you should choose The Good Care Group to provide the bespoke and highly-personalised care you need:

Five-star rating

‘Outstanding’ rating from the Care Quality Commission in England in all five areas – the highest possible rating. Rated ‘Excellent’ by the Care Inspectorate in Scotland for care and support.

Outcomes focused

Measurable health and well-being outcomes reviewed annually, including the use of urinalysis kits, pressure sore management and bespoke end-of-life care.

In-house expertise

A specialist service led by clinical experts including a dedicated consultant admiral nurse and an occupational therapist.

Award-winning provider

Most awards won by any other home care provider year on year since 2011.

Dementia experts

An in-house admiral nurse and dementia care manager who specialise in dementia care, supporting clients, their loved ones and our care teams. Our dementia strategy also focuses on care in the community by our dementia champions, as well as advanced dementia training for our carers developed with Dementia UK.

Recruiting and retaining the best carers

A rigorous recruitment process involving a situational judgement test – only 2% of applicants are successful.

Enhanced training programme endorsed by Age UK

A five-day induction programme developed by our in-house specialists, as well as refresher training and advanced courses for specific conditions.

Market-leading support for carers

Competitive pay rates above the industry average for our carers, with 24-hour support from our internal and external teams.

Digital care management platform

Client portal for care notes to be uploaded by our care teams and viewed by the client and their loved ones for transparency.

Fully managed service

We’re not a care agency; we recruit, train and supervise our care staff. We are also fully regulated by the Care Quality Commission, unlike many introductory agencies.

Local to you

A regionalised service for live-in care led by local care managers across England and Scotland, and a full home care service in London.

Range of live-in care services

Live-in care packages to suit varying needs and prices, starting at £995 per week.

History & values

The Good Care Group was founded in 2009 by Fiona Lowry, who was inspired to set up the company after a member of her family with dementia moved into a care home. Fiona recognised that many people with dementia have worsening symptoms when they move out of their homes because it takes away their independence, sense of security and familiarity. Given the choice, most people would prefer to stay in their own home.

Fiona found that there weren’t any care providers offering the quality of care she felt people deserved, and she found that others were having the same problem. So, Fiona resolved to change this herself by setting up The Good Care Group, becoming our first chief executive and opening an office in central London.

Our Founder’s ambition was to establish an organisation that was able to improve standards, professionalise home care and lead the way in the care sector. Fast-forward to the present day and we are now one of the only live-in care providers to be rated as ‘Outstanding’ by the Care Quality Commission, as well as being one of the most awarded home care providers in the industry.

Over the years, we have achieved lots of milestones including starting our live-in care service in Scotland in 2012, creating an exclusive retirement living option in West London called The Good Care Group at Riverstone in 2018 and more recently launching our hourly care service in 2022.

We’ve come a long way since 2009, and we want to continue to maintain our exceptional high standards of delivering care and professionalising care work as a chosen career.

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Our team

The Good Care Group is made up of experienced specialists who care passionately about the sector they are in. Many members of our team have personal experiences with the care industry and understand intimately the difference high quality care can make in someone’s life. Find out more about our senior leadership team and our clinical experts.

Our rigorous recruitment process

Our highly-trained and compassionate carers are the reason we’re leading the way in live-in services across the UK. Unlike introductory agencies, we employ, train and manage all our carers beyond the industry standard. Our recruitment process is so rigorous only 2% of carers who apply are successful. Our staff are paid well, supported and rewarded for loyalty and performance because we know this empowers them to provide the very best care to our clients.

Specialist advisors and partners

Our advisors bring a wealth of experience to delivering home care services. Their credentials are second to none and they are just as committed as us to high quality home care. We partner with some of the most experienced medical advisors, reputable charities and organisations in the health and care sector. We also have a dedicated team of clinical experts including a specialist consultant nurse who provides admiral nurse services and an Occupational Therapist (OT).

Dementia care specialists

As one of the UK’s leading dementia care providers, we offer unrivalled, specialist expertise in dementia care, led and supported by our own consultant admiral nurse. Our expert dementia carers are dedicated to keeping your loved one safe and happy at home. All our carers are expertly trained in person-centred dementia care and use a range of best practice techniques proven to provide reassurance, reduce anxiety and calm behaviours. Working closely with leading dementia charity Dementia UK, we offer unrivalled levels of emotional and practical support to those living with dementia and their families.

CQC regulated care

Every aspect of our services is regulated and inspected by the Care Quality Commission, the UK’s independent regulator of health and social care. We are the only dedicated live-in care provider to receive ‘Outstanding’ ratings across the board from the CQC – a reflection of the professional, personalised and compassionate care we provide. Learn why CQC regulated care is so important when choosing a care provider.

Awards and accreditations

We are proud and honoured to have received more prestigious awards from our industry than any other home care provider. We believe our awards and accreditations reflect not just our commitment to providing the highest quality care, but also our desire to continually innovate and develop new services that make a difference in our clients’ lives.

Talk to us about your care needs

To talk about your care needs, contact one of our friendly advisors. We can provide a free, no-obligation assessment to help you decide if home care is right for you.

0203 728 7577

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