Good Care Group | Intermediate care

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Home is best for intermediate care

Many people believe that when they need an intermediate care service, they need to receive this in a residential care home or a hospice for those requiring palliative care. Intermediate care at home or complex care delivered by a trained and professional live-in carer, supported by clinical experts is a real alternative that allows a person to be cared for on a one-to-one basis in the comfort and familiarity of their own home with their family around them for support. According to a recent survey conducted by the Live-in Care Hub, 97% of people given the choice would want to stay in their own home to receive the care they need. Isn’t that what we all want?

The benefits of intermediate care at home

There are many compelling benefits to receiving intermediate care at home. From the comfort and familiar surroundings of your family home you have the ideal environment to:

  • Relearn skills you may have lost due to an operation or stroke
  • Increase your mobility in the safety of your home
  • Support for your recovery of any daily living skills that may have been impacted by your condition or stay in hospital and advise on any adaptations that may be required to help with this
  • Improve your physical and emotional health. Receiving care from within your home has proven to increase someone’s well being when compared to a residential care home
  • Improved your confidence in a familiar environment
  • Reduce your possibility of hospital readmission

Who is intermediate care for?

Our live-in care service for those requiring intermediate care is provided on a one-to-one basis resulting in a high quality, compassionate service that ensures an individual is able to live a fulfilling life and maintain their lifestyle choices, despite the limitations of their medical condition. Intermediate care can be used as a short-term arrangement for the following conditions:

When is intermediate care needed?

Intermediate care can be needed in a range of different circumstances. For example;

  • After a fall
  • Following a routine operation, like a hip and knee replacement
  • After a stroke
  • Recovering from a infectious disease, like COVID-19
  • After a hospital discharge
  • After a short illness


How is intermediate care different from other types of support?

Intermediate care at home is a short-term service focused on providing intensive care and support with clear goals over a specific time that ensure you can live life as independently as possible, with a healthier and happier future. Our high-quality convalescent care delivers effective rehabilitative results to our clients enabling them to get back on their feet within a few weeks, meaning long term care
is not required.

Our care teams will work with you to enable you to do the things you always have in your own environment.

So whether it is being able to cook a meal again or get dressed or mobilising around your home, our dedicated care team will help you practice these day to day tasks with the support you require, whilst helping improve the overall quality of your life.

Our care team will work closely with those involved in your intermediate nursing care, including GP’s, physiotherapists, speech and language therapists to ensure a holistic and multidisciplinary approach to your care ensuring short term goals are achieved.

“I cannot thank Julie and the care manager enough for the care, passion and heart and soul they put into supporting my mum’s rehabilitation. Julie had a perfect spirit, kindness and intuition which meant mum was back on her feet quickly.”

A Gill

What is included in our service?

Our highly personalised and flexible intermediate care service includes:

  • Full assessment before care starts
  • Access to clinical expertise and medical support
  • Bespoke and flexible care plan developed with input from the family and other healthcare professionals
  • Matching of the most suitable care team to meet the holistic needs of our clients
  • Dedicated care team led by an expert regional care manager
  • Meal planning and household tasks
  • Social activities and lifestyle enhancement
  • Specialist support and expertise - 24 hours a day, 7 days a week

The stages of intermediate care

The National Institute for Health and Care Excellence (NICE) outlines the four stages of your intermediate care journey.

Before your intermediate care begins you will be assessed by a healthcare professional and discuss your wishes, needs and abilities. Your family will also be consulted, if you wish them to be. You will also receive information about advocacy services available.

Intermediate care is implemented quickly, from a few hours for emergency care to a few days for other care settings. You will receive all the information you need regarding the service and the goals you have set to achieve. You will also be given a list of activities which are deemed risky and you can decide what support you require. This will also be the opportunity to ask questions.

During your intermediate care package you will receive support from a range of professionals, to help you achieve your goals. The length of your care package will adjust in line with your care needs and your progress will be documented daily in your intermediate care plan.

At the end of your intermediate care plan, if you still require additional support your plan will be transferred to another service and you will be provided with all the information about your new plan.

The cost of our intermediate care service

Our costs of care for an intermediate care arrangement is subject to a full assessment of your loved one’s needs. It is worth considering that live-in intermediate care at home is comparable to the care offered in a care home, with all the compelling benefits of staying in the comfort, familiarity and safety of your own home and surroundings, whilst receiving the specialist medical support you need. Also, as we are generally able to get our clients back on their feet within weeks, the cost of care is not a long-term financial consideration.

“The service provided by The Good Care Group is professional and driven by the desire to keep the elderly healthier and happier at home. This is valuable to clients and their families, avoiding a move into a care home.”

Dr Moore, Private GP

Why choose The Good Care Group?

We have been providing high quality, live-in care to families in England and Scotland for over 10 years. At the heart of our award-winning service is enabling people to live independently in their own home with an improved quality of life. Our approach to care at home means our clients can achieve improved health and well-being. For families they benefit from peace of mind and reassurance that their loved one is receiving the very best care and support.

A perfectly matched care team

A live-in care service usually involves two carers working a two-week rotation. They will be carefully matched working with you and your family. We make sure they are skilled and equipped to meet all your care and support needs. Our focus on matching means the care team chosen share common interests and backgrounds. We know this means life is enjoyable for everyone. Your care team really get to know you and your needs, which means you get consistency of care.

Expertly trained carers

All our professional carers are required to complete our leading training programme before they care for our clients. Our programme has been created with leading charities and clinical experts. It goes beyond mandatory requirements in the care sector. Carers are then equipped to provide high-quality care and support for those living with specialist conditions. Our carers never stop learning new skills to further enhance the care they provide.

Continuity of care

Unlike an agency we employ our carers. This means they are committed to us, as we are to them. Carers enjoy the security of being employed, which means they stay with us longer. Those who work for agencies move around more. For families this means that you get continuity and consistency of the same care team caring for your loved one. This means high-quality care can be achieved with improved outcomes and no disruption to your loved one’s life.

In-house clinical experts

We have a dedicated team of in-house clinical experts. This includes a specialist consultant nurse, who also provides Admiral Nurse services to those living with dementia. Our management team consists of nursing professionals. They guide our carers to provide safe and effective nurse-led care at home. We also have our own in-house Occupational Therapist (OT) who works closely with healthcare professionals and our care teams. Our OT provides guidance and advice that enables people to live well in their own home with any equipment they may need. These experts lead, monitor and support our care teams to delivery best practice nurse-led care at home.

Innovative care technology

Unlike any other live-in care provider, we have our own online care community. Families, healthcare professionals and carers can access up to date information about the care being provided. It enables more effective monitoring, which means issues can be responded to efficiently. For our families it provides a reassuring window into the care their loved one is receiving. Our carers also use the online community to share ideas and support each other. It provides a vital connection which is important when remote working. Carers will use the online community so their clients can enjoy time online. This includes video calls with family, so they feel connected. Clients can use it to shop online or browse the web.

Improving health outcomes

Every decision we make is driven by delivering improved health outcomes for our clients. Our digital technology allows us to predict risk and shape the care we provide. We measure health outcomes.

We want to know we are improving the quality of our clients’ lives every year.

Our health and well-being aim to reduce:

  • Behaviours that may challenge
  • Antipsychotic drugs in dementia care
  • Falls in the home
  • Hospital admissions
  • Readmission to hospital
  • Urinary tract infections (UTIs)
  • Chest infections
  • Carer stress
  • They aim to promote:
  • Independence
  • Well-being
  • Excellent nutrition and hydration
  • Enjoyment in life

Highest service rating from care regulators in England and Scotland

Unlike introduction agencies we are fully regulated in England and Scotland. This means the care and support we provide is regularly inspected. We are the only dedicated live-in care provider in England to achieve an ‘Outstanding’ rating by the Care Quality Commission (CQC). We have achieved this rating in all five measures – safe, effective, caring responsive and well-led. In Scotland, our service has been inspected by the Care Inspectorate (CI). It has achieved the highest rating of a 6 (Excellent) for quality of care and support and 5 (very good) for staffing, management and leadership. We know this provides families with peace of mind that their loved one is receiving the best possible care.

A fully managed service

Families benefit from our fully managed service delivered by care experts. This means you do not need to worry about supervising and managing the carer looking after your loved one. Our professional carers are supervised by an experienced care manager and supported by clinical experts. We provide this support 24 hours a day, 7 days a week. Your dedicated care manager will be on hand to support you, your loved one and our carer teams. We invest in our care management team to ensure they have enough time to give the support everyone needs. With our fully managed service, families do not have the burden of managing the care arrangement themselves. We know this means families can have peace of mind, whilst enjoying quality time with their loved one. They do not have to worry about the tasks of caring.

Local teams with national coverage

We operate throughout England and Scotland with a local approach to management of our teams near you. Each dedicated care manager local to you has only a small number of clients to support. This means they can provide higher levels of monitoring and support than other home care providers. It also means a highly personalised approach to care can be delivered.

How to arrange an intermediate care service

The approach we take to organising in home, intermediate care is the same as with our permanent live-in care service. If you get in touch with us, you can speak to a member of our experienced team who will answer any questions you may have and provide any information you need to make the right decision.

We will then arrange a no-obligation home meeting with you and your loved one to discuss their needs and how we will match the perfect professional carer for you so we can then ensure we get the right team and care package in place.

Talk to us about your care needs

Call our team today – we are available 24/7 to take your call.

0203 728 7577

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