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What is intermediate care?

Intermediate care services provide care and support for a short time to enable you to recover and rehabilitate following an acute illness or hospital treatment or for those living with specialist conditions that affect older people, meaning you can start to live healthily and happily with as much independence as possible. An intermediate care service is focused on achieving clear goals over a specific time whilst minimising disruption to your routines and avoiding unnecessary hospital admissions.

Home is best for intermediate care

Many people believe that when they need an intermediate care service, they need to receive this in a residential care home or a hospice for those requiring palliative care. Intermediate care at home or complex care delivered by a trained and professional live-in carer, supported by clinical experts is a real alternative that allows a person to be cared for on a one-to-one basis in the comfort and familiarity of their own home with their family around them for support. According to a recent survey conducted by the Live-in Care Hub, 97% of people given the choice would want to stay in their own home to receive the care they need. Isn’t that what we all want?

Who is intermediate care for?

Our live-in care service for those requiring intermediate care is provided on a one-to-one basis resulting in a high quality, compassionate service that ensures an individual is able to live a fulfilling life and maintain their lifestyle choices, despite the limitations of their medical condition. Intermediate care can be used as a short-term arrangement for the following conditions:

How is intermediate care different from other types of support?

 

Intermediate care at home is a short-term service focused on providing intensive care and support with clear goals over a specific time that ensure you can live life as independently as possible, with a healthier and happier future. Our high-quality convalescent care delivers effective rehabilitative results to our clients enabling them to get back on their feet within a few weeks, meaning long term care
is not required.

Our care teams will work with you to enable you to do the things you always have in your own environment.

So whether it is being able to cook a meal again or get dressed or mobilising around your home, our dedicated care team will help you practice these day to day tasks with the support you require, whilst helping improve the overall quality of your life.

Our care team will work closely with those involved in your care, including GP’s, physiotherapists, speech and language therapists to ensure a holistic and multidisciplinary approach to your care ensuring short term goals are achieved.

"Mum’s carer, Julie exceeded all expectations. She had a perfect combination of a vibrant 'can do' spirit, empathy, honesty, passion and intuition to help support my mum get back and on her feet in a thoughtful and measured way. She provided my mum with kindness, care, humour, patience and compassion. Julie approached her job with creativity, hard work and professionalism. Julie treated mum as a good friend, sharing stories, cooking ideas and collaborating with each other on gardening projects during her stay.

I cannot thank both Julie and the care manager enough for the care, passion and heart and soul they put into supporting her speedy rehabilitation, always putting her immediate and future well-being at the centre of their work. Their approach was both thorough and tireless. Both were always available for myself and my brother to discuss how to help mum in her quest for recuperation and independence.

We both know that mum will greatly miss Julie being with her, but we are thankful for the love, attention and tools she needed to get her back on the right track and for that we are forever grateful. Thank you so much for all you do every day. "

What is included in our service?

Our highly personalised and flexible intermediate care service includes:

  • Full assessment before care starts
  • Access to clinical expertise and medical support
  • Bespoke and flexible care plan developed with input from the family and other healthcare professionals
  • Matching of the most suitable care team to meet the holistic needs of our clients
  • Dedicated care team led by an expert regional care manager
  • Meal planning and household tasks
  • Social activities and lifestyle enhancement
  • Specialist support and expertise - 24 hours a day, 7 days a week

The cost of our intermediate care service

Our costs of care for an intermediate care arrangement is subject to a full assessment of your loved one’s needs. It is worth considering that live-in intermediate care at home is comparable to the care offered in a care home, with all the compelling benefits of staying in the comfort, familiarity and safety of your own home and surroundings, whilst receiving the specialist medical support you need. Also, as we are generally able to get our clients back on their feet within weeks, the cost of care is not a long-term financial consideration.

Why choose The Good Care Group for an intermediate
care service?

We have been providing high quality, live-in intermediate care to many families across the country for over 10 years. At the heart of our intermediate care service is enabling people to live well in their own home with the medical care and support they need from a carefully well-matched, trained professional carer who provides a better quality of life for those receiving care, whilst families receive a fully managed and regulated service that they can trust and rely on.

There are many other compelling benefits to receiving intermediate care from The Good Care Group:

 

Expertly trained care teams

Our industry leading training programme completed by our care teams has been created with leading charities and clinical experts and goes well beyond industry standards. This enables our professional carers to support a range of conditions affecting older people, including complex conditions that require more monitoring, care and support. From training, through probation, into placement and beyond our carers never stop learning new skills that ensure they can deliver the quality care our clients should expect, whilst finding new ways to further enhance the level of care they provide.

Clinical care developed and supported by experts in their field

Supported by our specialist in house nurse, Dr Jane Pritchard and our central senior management team, many of whom are nursing professionals our professional care teams can support people with nurse-led care in the comfort of their own home. All our professional cares are qualified to manage and administer medications, and support with several complex medical interventions. We understand that medical care can require equipment and other adaptations to the home. Our dedicated Occupational Therapist (OT), Jackie Cooper will not only liaise with doctors, district nurses and NHS OT’s and physiotherapists, she is also on hand to be able to conduct a thorough OT assessment to facilitate fast and discharge from hospital if required and will co-ordinate any requirement for equipment, so you can get home as quickly as possible to be cared for comfortable in familiar surroundings with all the care you need. These specialists ensure our professional carers are focused on and supported to deliver a holistic and multi-disciplinary approach to caring for your loved one.

A perfectly matched care team

Our professional care teams are chosen carefully to meet both an individual’s medical and holistic needs. Similar personalities and interests help the carer and the client form closer relationships, provide more enjoyment and significantly contribute to a better way of life. We also ensure the chosen live-in care team is introduced to you and your loved one before the care service starts. In the rare situation, the match does not work out, we will happily work with you to find a care team that does.

Innovating care delivery through technology

Unlike any other live-in home care provider in the UK, we have invested in creating our own market-leading technology to further enhance our service. Through the development of an online community for our clients, their families and our professional carers, we are proactive and responsive to emerging issues, whilst enabling the softer social benefits that technology brings. The secure platform is focused on ensuring our carers are equipped to effectively deliver the high-quality care our clients should expect, whilst delivering improvements in health outcomes. Our families can access important information about the care of their loved one, providing a reassuring window into the care they are receiving.

Our professional carers use a dedicated community through a Chromebook to complete daily care records, update care plans, monitor nutrition and hydration and manage medications proactively with safety features ensuring accurate administration. This allows us to effectively monitor the health outcomes of our client’s care, so we can prevent and respond to incidents and ensure the very highest quality of care is always provided. The online community also allows our professional carers to network, support each other and share best practice, whilst facilitating a connection which is so important for a remote workforce.

For families who may live some distance away from their loved one, they can access care plans, care records and a calendar of events as and when they wish, offering much-needed peace of mind. We are proud that this community offers families a transparent and immediate insight into our service. The technology also provides families with reassurance that any cash handled by our carers is being managed safely and accurately, whilst enabling them to manage practical arrangements, such as food shopping remotely. They can also connect with our other clients’ families who may well be in a similar situation as themselves, so they can share their care experiences and support
one another.

Our professional carers will utilise the technology for their clients’ socialisation and enjoyment – everything from video calls with family members so they feel connected, online shopping to general
web browsing.

Improving health outcomes

At The Good Care Group every decision is driven by delivering improved health outcomes for our clients. Through our dedicated and committed approach to providing high quality care to our clients and the use of our market-leading digital technology, we see significant improvements in our clients’ overall health and wellbeing.

Unique to the live-in home care market, the technology enables us to digitally monitor health outcomes allowing us to effectively predict risk and shape the care we provide. We know, for example that urinary tract infections (UTI’s) are one of the leading causes of hospital admissions for our clients, so we equip our carers with handheld testing kits to proactively monitor our clients for infections. We then benchmark our data to demonstrate how effective our care is in improving the quality of our client’s lives in the context of other types of care provision, for example care homes.

Our health measures are focused on achieving the following:

  • Promoting wellbeing, independence and enjoyment
  • Reducing behaviours that challenge through implementation of psychosocial techniques
  • Reducing and eliminating antipsychotic drug use
  • Promoting excellence in nutrition and hydration
  • Reducing and preventing falls in the home
  • Reducing hospital admissions and re-admission
  • Reducing UTI’s and chest infections
  • Reducing carer stress

We are proud to be transforming health outcomes for those who require care at home. In 2019 our care teams achieved the following outcomes for those they cared for:

Unrivalled falls prevention programmes

In England alone, 30% of people over the age of 65 fall at least once a year and for those 80 and over it is 50%. By comparison, only 7% of our clients aged 65 and over fell at least once, and that was only 6% for those aged 80 or over.

Our clients are seven times less likely to suffer a serious injury as a result of a fall than residents living in a residential care home. This is a result of our quality one-to-one care, which just cannot be achieved in even the very best care home, and our effective personalised falls management programmes.

Working with our in-house Occupational Therapist, we identify clients who are ‘frequent fallers’ and through an intensive and personalised approach to falls management these clients experienced 47% fewer falls from being in our care.

Reducing urinary tract infections (UTI’s)

Through enhanced training and the use of our market-leading digital technology, our professional carers can perform urinalysis tests. This means they can provide accurate and timely information to GP’s, enabling a quick diagnosis and treatment. 82% of our clients were diagnosed in 2019 using urinalysis kits, and through the introduction of testing we were able to reduce emergency interventions involving a 999 call or ambulance call out by a staggering 63%. We have also achieved a 22% reduction in overall UTI related hospital admissions.

A specialist pathway for palliative care at home

For those with a life-limiting illness or a terminal condition, most of us given the choice would wish to end our days in the comfort of our own home. However, the percentage of people in the general population who can do that is as low as 16%. By comparison, our approach to one-to-one palliative care at home has enabled 77% of our clients to pass away in the place they love most – their own home.

Effective pressure sore management

Our high-quality home care provided by dedicated and professional carers has seen a staggering reduction in pressure sores in those we care for when compared to both hospital and care home settings. Our clients are nine times less likely to acquire a pressure sore than they are in a care home and three times less likely than in hospital.

Proactive monitoring of chest infections

Our partnership with an award-winning technology provider, Feebris has seen us reduce hospital admissions for those with respiratory problems by 28%. Our carers use handheld medical devices to detect early signs of illness, such as chest infections enabling timely intervention to avoid unnecessary hospital admissions.

Efficient management of medications

Our digital technology is used proactively to effectively support safe administration of medications, which has seen error rates of 3% compared to a 22% error rate in care home settings.

Reducing the use of antipsychotic medication for those living
with dementia

The use of antipsychotic medication to treat dementia symptoms has been increasingly challenged over the last ten years, as they have been shown to be harmful for people living with dementia and are at times prescribed unnecessarily. Through our approach to professional and specialist one-to-one care for those living with dementia, our clients are four times less likely to be prescribed antipsychotic medication than residents of care homes.

Peace of mind and reassurance

Rated ‘Outstanding’ by the Care Quality Commission (CQC)

The Good Care Group is the only live-in care provider in the UK to achieve an ‘Outstanding’ rating by CQC across all five categories – safe, effective, caring, responsive and well-led. We know this provides families with peace of mind that their loved one is receiving the best possible care.

A fully managed and regulated respite care service

We provide a fully managed and regulated home care respite service which offers families reassurance at a time they need it most. Unlike introduction agencies who are not regulated by CQC, all our professional carers are directly employed and managed by us. We ensure they are supervised by an experienced manager and supported by clinical experts – 24 hours a day, 7 days a week.

Local teams with national coverage

We operate nationwide with a local approach to management of our teams near you. Each dedicated care manager has as small portfolio of clients to support, enabling the care team to provide a tailored one-to-one approach with the highest levels of monitoring and support.

"All the patients and families I have recommended to The Good Care Group have received an excellent service and the care teams have made significant improvements to their quality of life."

– Dr Simon Moore, Private GP and founder of The Moore Medical Practice

How to arrange an intermediate care service

The approach we take to organising in home, intermediate care is the same as with our permanent live-in care service. If you get in touch with us, you can speak to a member of our experienced team who will answer any questions you may have and provide any information you need to make the right decision.

We will then arrange a no-obligation home meeting with you and your loved one to discuss their needs and how we will match the perfect professional carer for you so we can then ensure we get the right team and care package in place.

Talk to us about your care needs

Call our team today – we are available 24/7 to take your call.