An ‘outstanding provider of live-in care in England and Scotland
The Good Care Group has been providing high-quality live-in care UK for over 10 years. Our care is focused on keeping people safely and happily in the comfort and familiarity of their own home, whilst improving their overall health and well-being. Care is provided on a one-to-one basis and is highly personalised reflecting not just an individual’s care needs, but their choices, wishes and social preferences as well. This enables our clients to maintain as much independence as possible while enjoying the lifestyle they are accustomed to.
CQC and CI regulated live-in care in England and Scotland
Unlike introduction agencies we are fully regulated in England and Scotland. This means the care and support we provide is regularly inspected. We are the only dedicated live-in home care services provider in England to achieve an ‘Outstanding’ rating by the Care Quality Commission (CQC). We have achieved this rating in all five measures – safe, effective, caring responsive and well-led. Our live-in care in Scotland has been inspected by the Care Inspectorate (CI). It has achieved the highest rating of a 6 (Excellent) for quality of care and support and 5 (very good) for staffing, management and leadership. We know this provides families with peace of mind that their loved one is receiving the best possible care.
Leading the way in the specialist care of conditions
For those living with specialist conditions, like dementia, Parkinson’s, Multiple Sclerosis or for those requiring stroke care, cancer care or palliative care, our expert live-in carers are highly trained to provide care and support that positively enhances quality of life, enabling people to live well in their own homes.
Our nurse-led care for those living with complex medical conditions is lead and supported by a dedicated Specialist Consultant Nurse, who works closely with our care teams to ensure we are consistently improving our clients’ health outcomes.
Whether you have mobility and frailty issues, are recovering from an operation and need convalescent care, or you simply require companionship care at home, our comprehensive live-in care UK ensures you can live a fulfilled and meaningful life.
Our approach to delivering OT-led care at home, supported by our in-house Occupational Therapist enables faster discharge from hospital to those coming into our care, whilst ensuring they have a comprehensive plan of care with all the equipment they need to live well at home, whilst significantly reducing the risk of falling.
Please get in touch to arrange your live-in care home assessment.
Staying at home with high-quality live-in care
According to a survey conducted by the Live-In Care Hub, 97% of us given the choice would prefer to carry on living at home. However, when families are faced with the realisation that their loved one or family member needs increasing levels of care and support, many still feel the only option is to move into a care or nursing home. Whilst there are many good care homes, live- in care is fast becoming the preferred choice for those who wish to continue to live in their own home, whilst receiving the care and support they need to have a better quality of life.
There are many other compelling benefits of receiving care in your much-loved home as opposed to enduring the upheaval and disruption that comes from moving into a care home.
Highly personalised one-to-one care just cannot be provided in a care home and the way you choose to live your life will be restricted by imposed routines – when to get up, eat your food and when to socialise. For couples live-in care means you can stay together as a loving couple with the care and support you need something that is not guaranteed if both of you move into a residential care home.
Live-in care for couples is a very cost-effective option when compared to needing two packages of care in a care home – with live-in care there is only a nominal additional fee to provide care to a couple.
Benefits of live in care vs. care home
One-to-one care and support around the clock – one-to-one care simply cannot be achieved in any care home.
A uniquely developed, highly personalised plan of care designed to meet your care needs whilst addressing how you wish to live your life – none of the rigid timetables or set routines experienced in a care home.
Specialist and complex care provided by highly trained carers delivered in the comfort of your own home. Familiar surroundings and routines are paramount in helping those living with specialist conditions, like dementia.
No need to move out of your much-loved home, with all the upset and disruption that brings. The family home can then be kept in the family, instead of being sold to fund care home fees. Staying at home means you can keep control of your life, with all your treasured memories and possessions around you.
If you have an adored pet, you will not be able to take this into a care home. With live in care you can keep your pet and the carer will support looking after it, and if you have a dog will be happy to walk it for you.
Considerable and proven benefits to overall health and wellbeing, with much needed peace of mind and reassurance for
The cost of care is comparable to that of a care home and considerably cheaper for couples, who would be charged double for two rooms in a care home.
Elderly couples who require care can stay together as a loving couple, as opposed to being split up to be cared for in different areas of a care home.
Continuing to be part of the local community you have loved, for what might have been many years.
What is included in our live in care service?
Live in care is when a live in carer comes and lives with you in your home to provide you with around the clock care, companionship and support so you can live a better quality of life whilst improving your health outcomes – and all in the place you love most, your own home. Our professional carer will provide a range of live in home care services including:
Providing discreet and sensitive personal care
This can include the task-orientated aspects of caring for someone, like bathing and getting dressed, but also those that promote self-esteem, like having your nails maintained, or your hair styled.
Companionship as and when you need it
Our carers will provide companionship whilst ensuring your privacy is respected. We ensure that a perfectly matched carer shares similar values and interests to make life interesting, stimulating and enjoyable, whilst being there for you to support your emotional and
Managing and administering medications
Our professional carers are trained in medications management and use an electronic medications system to ensure all medications are managed proactively and effectively. They will also collect prescriptions from the pharmacy.
Ensuring safe mobility in and around the home
We have an in-house Occupational Therapist, Jackie Cooper who will provide guidance and expert advice as to what equipment can help improve safe movement and mobility around your home, whilst minimising falls. Jackie is well placed to provide recommendations on home adaptations that aim to improve the way you live your life
in your home.
Specialist and expert nurse-led care
We provide nurse-led care which means your live in carer is trained to monitor and identify any changes in your health, responding appropriately and avoiding any unnecessary hospital admissions. Uniquely our care teams are supported by our in-house Specialist Consultant Nurse, Dr Jane Pritchard. In addition to supporting our care delivery Jane provides much-needed support to our clients and their families. As part of our commitment to delivering a high-quality home care service, we monitor and measure health outcomes to ensure we continually improve the care we provide.
Planning and cooking meals
Your live in carer will plan and cook meals according to your choice, preferences and nutritional needs, all served at a time that suits you.
Facilitating social arrangements in the home
Your carer will ensure you can invite friends over for socialisation and celebrations, providing the support you need to enjoy yourself and not worry about organising anything.
Trips and visits out of the home in your local community
Our carers know how important it is to ensure you can continue to do as much you wish and that you remain connected to your local community – whether that is a stroll round the local park or attending clubs or groups in the local area or visiting friends or those shops you always have.
This includes cleaning of all rooms and vacuuming throughout to keep your house to the standards of cleanliness and tidiness you
Caring for your much-loved pet
Carers will happily support looking after your pet, including taking dogs for regular walks.
Access to The Good Care Group Concierge
We are proud to offer a concierge service for our clients, their families and our carers that aims to relieve the burden of daily tasks and enhance everyday lifestyle experiences.
Who can benefit from live-in care?
There are several different situations when live-in home care services can be used to support your care and support needs, including:
24-hour live-in care for when round the clock care is needed to ensure a person can continue to live well in their own home.
Respite care can provide a family carer with a much-needed break from caring for a loved one, or can be used as an opportunity to see how live-in care works and whether it is right for you and your family.
Short term care, intermediate care or convalescent care following discharge from hospital or for those needing post-operative rehabilitation or recovery from illness.
Complex care of medical and specialist conditions like dementia, Parkinson’s or Multiple Sclerosis can be supported with 24-hour home care – there is no need to go into a care home to receive this level of care.
End-of-life palliative care which ensures a person’s needs and preferences are met until the very end of their life.
Emergency care at home for those who need an urgent live-in care arrangement put in place following unexpected surgery an accident or sudden illness.
There is nowhere better to make a difference to a person’s life – join our team today
We have built a fantastic reputation as the UK’s best employers of live in carers in the UK. Our outstanding carers help people to continue to live in their own homes with personalised, one-to-one support that makes a real difference to their lives. We provide live in care in United Kingdom with vacancies across England and Scotland. You need to have eligibility to work in the UK with a UK address. Apply today to become a live in carer with us – there is nowhere better.
“The care my mother has received has been genuine and to a very high standard. She is supported to maintain choice and the carers are matched perfectly. The Good Care Group have given us much support when we needed it most.”
Live-in care vs. other types of home care
Other types of home care include hourly care, or visiting care as it is sometimes called, a service that is typically provided by a domiciliary care agency and 24-hour care.
With hourly care a carer will visit once or twice a day (sometimes more depending on your needs) to provide specific support to complete day to day tasks, like getting up, washing and dressing and preparing meals.
Generally these visits are short, anything from 20 mins to a maximum of an hour so for someone needing greater levels of care, or for those living with a specialist condition like dementia or Parkinson’s, this level of support is not enough to ensure you get high quality care that improves your quality of life, whilst enhancing your overall health and wellbeing.
Such high standards of care are often impossible to achieve in the time the carers are afforded to spend with you. If you do require specialist support, then hourly care can become expensive as you will be charged for the extra support you need on top of the fee for the actual visit.
24-hour live in care is available for when round the clock care is needed to ensure a person can continue to live well in their own home. 24-hour care is usually provided for individuals with advanced complex care needs or on a temporary basis as respite care or emergency home care. It is important to note that not all live in care is provided on a 24-hour basis. You may have a live in carer if you have some care needs but do not require constant care.
Different types of live-in care providers
It is important when considering the cost of care for a live-in care service that you think about the differences in costs and benefits between using an introductory live in carer agency, who charge you a fee to introduce you to a carer who you employ and pay yourself and manage directly, or using a fully managed and regulated live-in care provider, who provide greater levels of management and service delivery to ensure you get the highest quality home care.
There are many reassuring benefits to using a fully managed service. As a fully managed live in home care services provider, The Good Care Group directly employs its professional carers – we never use agency staff. All carers go through a robust and rigorous recruitment process and are trained to the highest level before they are placed with a client. Uniquely, we are the only live-in care provider to use a situational judgement test during the recruitment process to ensure those we hire have the aptitude to deliver the high-quality care our clients should expect. You will be supported by a dedicated regional manager and a care manager, with support from a central service centre. Our managers only look after a small portfolio of clients, which means you and our care teams get unrivalled levels of support.
The Good Care Group is a regulated service, which means the quality of its care is regulated by the Care Quality Commission (CQC) in England and our live in care service in Scotland is inspected by the Care Inspectorate (SI). Even the best live in care agencies that provide an introductory service are not inspected by these bodies. As a family you cannot be assured of the quality of the service the carer you are introduced to will provide. We are proud to be the only live-in care provider in the UK to have achieved an ‘Outstanding’ rating in all five areas in our last inspection.
We are completely accountable for the care we provide, which eliminates worry and provides reassurance to families that their loved one is in safe hands and receiving the best care. Our award winning care trusted by families across the country has seen us win year on year more care industry awards than any other home care provider, including four dementia accolades recognising our approach to delivering outstanding dementia care.
Once a live in carers agency introduces a carer to you and you pay the one-off charge to them for that service, that is typically the end of their involvement in the arrangement. Families are then left to supervise, manage and organise all aspects of the care for their loved one, which for most is time consuming, frustrating and sometimes unmanageable. Most people who require long term care will need a team of two carers to provide the support they need. This means you will be responsible for managing a rota, paying the carer and organising sickness and holiday cover. When a live in carers agency, introduces are carer to you they are self-employed and have not necessarily had any training before being placed with a client.
With a fully managed live in home care services provider all these worries are simply taken away. You will have all the reassurance you need about the quality of care being provided and the level of service you will receive – making life easier for all the family.
“After numerous carers from another agency, using The Good Care Group has transformed our relative’s life. They are cared for in every way. We can relax now knowing that someone we care deeply about is safe and happy again.”
Why choose The Good Care Group?
We have been providing high quality, live-in care to families in England and Scotland for over 10 years. At the heart of our award-winning service is enabling people to live independently in their own home with an improved quality of life. Our approach to care at home means our clients can achieve improved health and well-being. For families they benefit from peace of mind and reassurance that their loved one is receiving the very best care and support.
A perfectly matched care team
A live-in care service usually involves two carers working a two-week rotation. They will be carefully matched working with you and your family. We make sure they are skilled and equipped to meet all your care and support needs. Our focus on matching means the chosen care team shares common interests and backgrounds. We know this means life is enjoyable for everyone. Your care team really gets to know you and your needs, which means you get the consistency of care.
Expertly trained carers
All our professional carers are required to complete our leading training programme before they care for our clients. Our programme has been created with leading charities and clinical experts. It goes beyond mandatory requirements in the care sector. Carers are then equipped to provide high-quality care and support for those living with specialist conditions. Our carers never stop learning new skills to further enhance the care they provide.
Continuity of care
Unlike an agency we employ our carers. This means they are committed to us, as we are to them. Carers enjoy the security of being employed, which means they stay with us longer. Those who work for agencies move around more. For families this means that you get continuity and consistency of the same care team caring for your loved one. This means high-quality care can be achieved with improved outcomes and no disruption to your loved one’s life.
In-house clinical experts
We have a dedicated team of in-house clinical experts. This includes a specialist consultant nurse, who also provides Admiral Nurse services to those living with dementia. Our management team consists of nursing professionals. They guide our carers to provide safe and effective nurse-led care at home. We also have our own in-house Occupational Therapist (OT) who works closely with healthcare professionals and our care teams. Our OT provides guidance and advice that enables people to live well in their own home with any equipment they may need. These experts lead, monitor and support our care teams to deliver best practice nurse-led care at home.
Innovative care technology
Unlike any other live-in care provider, we have our own online care community. Families, healthcare professionals and carers can access up to date information about the care being provided. It enables more effective monitoring, which means issues can be responded to efficiently. For our families it provides a reassuring window into the care their loved one is receiving. Our carers also use the online community to share ideas and support each other. It provides a vital connection which is important when remote working. Carers will use the online community so their clients can enjoy time online. This includes video calls with family, so they feel connected. Clients can use it to shop online or browse the web.
Improving health outcomes
Every decision we make is driven by delivering improved health outcomes for our clients. Our digital technology allows us to predict risk and shape the care we provide. We measure health outcomes.
We want to know we are improving the quality of our clients’ lives every year.
Our health and well-being aim to reduce:
Behaviours that challenge
Antipsychotic drugs in dementia care
Falls in the home
Readmission to hospital
Urinary tract infections (UTIs)
They aim to promote:
Excellent nutrition and hydration
Enjoyment in life
Highest service rating from care regulators in England and Scotland
Unlike introduction agencies we are fully regulated in England and Scotland. This means the care and support we provide is regularly inspected. We are the only dedicated live-in care provider in England to achieve an ‘Outstanding’ rating by the Care Quality Commission (CQC). We have achieved this rating in all five measures – safe, effective, caring, responsive and well-led. In Scotland, our service has been inspected by the Care Inspectorate (CI). It has achieved the highest rating of a 6 (Excellent) for quality of care and support and 5 (very good) for staffing, management and leadership. We know this provides families with peace of mind that their loved one is receiving the best possible care.
A fully managed service
Families benefit from our fully managed service delivered by care experts. This means you do not need to worry about supervising and managing the carer looking after your loved one. Our professional carers are supervised by an experienced care manager and supported by clinical experts. We provide this support 24 hours a day, 7 days a week. Your dedicated care manager will be on hand to support you, your loved one and our carer teams. We invest in our care management team to ensure they have enough time to give the support everyone needs. With our fully managed service, families do not have the burden of managing the care arrangement themselves. We know this means families can have peace of mind, whilst enjoying quality time with their loved one. They do not have to worry about the tasks of caring.
Local teams with national coverage
We operate throughout England and Scotland with a local approach to management of our teams near you. Each dedicated care manager local to you has only a small number of clients to support. This means they can provide higher levels of monitoring and support than other home care providers. It also means a highly personalised approach to care can be delivered.
“The service provided by The Good Care Group is professional and driven by the desire to keep the elderly healthier and happier at home. This is valuable to clients and their families, avoiding a move into a care home.”
Dr Moore, Private GP
What is included in live in home care services?
Our highly personalised live-in care service includes:
Access to clinical expertise and medical support
Full assessment before care starts
Bespoke and flexible care plan developed with input from the family and other healthcare professionals
Matching of the most suitable care team to meet the holistic needs of our clients
Dedicated care team led by an expert regional care manager
Meal planning and household tasks
Social and lifestyle enhancement
Specialist support and expertise - 24 hours a day, 7 days a week
Access to The Good Care Group Concierge 24 hours a day, 7 days a week
Choosing a live-in care provider for the elderly
Once you have understood what live-in carer’s do and how live-in care works, and that live-in care is the right choice for you and your family, you will need to do some research into choosing a live-in care provider UK. You will also need to decide whether you use an introduction live-in carer agency, whereby a carer is introduced to you, but you employ and manage them directly. The other option is to use a fully managed live-in home care services provider. They will be fully regulated and inspected by the Care Quality Commission (CQC) to ensure the highest standards of care are provided. The UKHCA (the United Kingdom’s Home Care Association) is a membership body of live-in care providers UK. It is a good place to get information on providers you could consider when making your decision.
How Do I Know When It's Time To Receive Live In Care?
Any of the following signs can indicate that it may be time to consider live-in care or 24-hour care:
Problems with balance or an unsteady gait
A recent hospitalisation or stay at a rehabilitation centre following a heart attack, stroke or fall
Frequent confusion or memory loss
Challenges maintaining the home environment or keeping up with personal care
Frequent low moods or feelings of loneliness
Family caregiver stress
Why Is It Important That My Live In Care Provider Be CQC-regulated?
The CQC is the regulatory body in England that inspects and monitors care providers across the UK. A CQC regulated service offers peace of mind and reassurance as to the quality offered by a care provider. Our ‘Outstanding’ rating in all five areas in England and our ‘Excellence’ in Scotland assures you we are exceeding standards in the quality of care we provide.
What do I need to provide my live in care?
All that is required is a spare room for the carer to have their own space during breaks and to sleep, with a TV for their relaxation and internet access so they are able to complete the records required to manage your care. Your live in carer will cook your daily meals and eat the same food, with you if you wish.
The carer will need to have a two-hour break in any 24-hour period, which many clients usually find works best when they are resting in the afternoon. If you require care and support during this period many will have family visit to cover this break, or we can organise for an hourly care provider to cover this for you.
How many hours does a live-in carer work?
A live in carer will move into your home to provide you with daily care. All of our carers work for either 10 or 12 hours a day and have a 2-hour break each day. Minimal disruption throughout the night is expected, so if you require frequent nighttime support 24-hour care must be arranged.
What happens when my carer has time off or goes on holiday?
At The Good Care Group, we understand the importance of continuity and consistency of care. However as we are sure you will appreciate, that it is important for our carers own wellbeing to have sufficient time off work and holidays to rest, so that they continue to deliver the highest quality of care that you should expect.
You will have a team of two carers who will provide care in your home usually for two weeks at a time, rotating to the next carer after two weeks. Whilst this is a typical rota patten we do offer various patterns, including a four-week working period with two weeks off. A team of the same two carers ensure they really get to know and understand you as a person. If one carer requires a short amount of time off, we will always endeavour for the other carer to provide cover to ensure consistency of care.
As a fully managed service, however we have a rapid response and relief team of highly trained professional carers who can come to support you during your carer’s holidays and for longer periods of leave. These are always planned and scheduled well in advance and communicated to you and your family so you can be reassured that we can continue to meet your needs.
Can you provide live in care for me and my spouse?
The Good Care Group has been providing live in care to couples for over 10 years. Receiving care in the comfort of the home you have enjoyed together for, what is probably many years with all your memories and possessions around you is fast becoming the preferred choice for couples, as opposed to enduring the upheaval, disruption and emotional upset of moving into a care home. Whether one of you is living with a specialist condition, like dementia or Parkinson’s and the other one just requires mobility or frailty care, or to recover from an operation, we will provide you with a perfectly matched carer who will support you both to live a better quality of life as a couple, but also individually according to your needs, choices and preferences.
One of the most significant considerations when planning care for a couple, is the cost of care. If a couple moves into a care home, the cost of care is typically double the price of receiving high quality, live in care at home. With live in care there is only one weekly fee for the care team, with a small supplement depending on needs, so it is a very cost-effective alternative to moving into a care home.
I have dementia, how can live in care help me?
At The Good Care Group, we know receiving care in the comfort, safety and familiarity of your own home has far reaching benefits in improving overall health and wellbeing for a person living with dementia. Moving at any stage in life can be very stressful, but can negatively impact a person who is living with dementia, which is why many families up and down the country choose live in care as an alternative to moving into a care home to receive high quality dementia care.
All our professional carers receive unrivalled training in dementia care before they care and support someone with the condition. Our work with the Contented Dementia Trust to introduce the SPECAL approach to dementia care helps us to understand and discover what is important to the person living with dementia, enabling us to develop a purposeful and meaningful programme of care. Working closely with Dementia UK, our carers and our families are supported by our own dedicated Specialist Consultant Admiral Nurse, Dr Jane Pritchard who ensures people are able to live well with the symptoms of dementia presents, whilst improving health outcomes, enhancing wellbeing and enabling a person to live a content and fulfilled life – all in the comfort of their own home.
Can I get any funding for live in care?
There may be care funding available to you to receive a live in care service depending on your financial circumstances and your care needs. The Local Authority will only fund care at home (referred to as social funding) if your assets are worth less than £23,500, which we know that sadly for many families their financial situation exceeds.
If you are assessed and have an identified healthcare need you may be eligible for NHS Continuing Healthcare funding organised by your local Clinical Commissioning Group (CCG) to support you to receive care in your own home.
Many families are faced with having to fund the care they receive themselves (referred to as self-funding care). For these families there are options to help finance care at home, including a Care Fees Annuity, which is an insurance policy you purchase to cover the cost of your care, or by realising capital in your assets through an Equity Release scheme. Read more about care funding here.
Costs of live-in care
Live-in home care services costs are typically in line with a care home, and sometimes less. Costs in care homes can be much more if you need nursing care. With live-in care you have the added value of being able to keep your family home and the fee you pay for your care is purely for the quality support you receive and not the room and board of a residential home.
If you are a couple live-in care really is a cost-effective option. In a care home you would be charged double for two bedrooms. With live-in care there is only a nominal cost if two people receive care at the
Live-in care is often cheaper than the total cost of domiciliary care for people living with complex medical or specialist conditions. When a person is receiving hourly care, provided by a domiciliary care provider it is likely that you will be charged extras for additional services to support the person’s medical and care needs on top of the cost of a carer visiting.
These extras add up and can become costly over time. The total cost to provide hourly care to someone living with high or complex needs is likely to exceed the price of an inclusive live-in care service.
When considering live-in care for the elderly UK, price is a factor in the quality of care provided and the level of service the provider offers, so should be considered with many other factors including:
Whether the provider employs its carers directly, how they train them and develop their skills to ensure high quality care is provided
How the service is managed – a fully managed service where you have around the clock support will generally command a higher weekly fee, but you need to consider the drawbacks of not using a managed service and constraints of family time
Whether the provider offers specialist care of conditions, nurse-led care where carers are trained to carry out the duties of a district nurse or whether input is provided from an expert
Occupational Therapist – this will typically result in a higher weekly fee
Whether they measure improvements in health outcomes of its clients and can evidence how they do this
How the quality of care is monitored and measured – is there a focus and commitment to quality assurance
Is the provider regulated and inspected by the Care Quality Commission (CQC) – introduction live in carers agencies are not so you cannot be assured of the quality of the service you receive
Does the provider optimise technology in the service it offers? This could be by giving the family a way to stay connected to the programme of care their loved one receives via a secure website. This allows family members, as well as healthcare professionals to access daily care records and care plans, providing a reassuring window for families who live away from their loved ones.
How we deliver outstanding care
Experienced clinical leads
We employ a full-time Consultant Admiral Nurse and an Occupational Therapist. Both offer practical and emotional support to clients and families, particularly those living with complex conditions like dementia, Parkinson’s or Stroke.
Our nurse-led service for those living with complex medical needs is led, developed and supported by our in-house, Specialist Consultant Nurse, Dr Jane Pritchard. Jane has a wealth of nursing expertise having been a dementia care nurse for over sixteen years. She provides clinical insight, medical assessment, home visit consultations and liaison with medical professionals to those receiving our private care at home service.
Local teams with national coverage
We operate nationwide through closely knit local teams. Small client portfolios enable each dedicated Care Manager and their team to offer a tailored, 1-2-1 approach with higher levels of monitoring and support than a care home can offer.
Employed and managed carers
Unlike introduction agencies, we directly employ and manage our carers, matching them closely to a client’s needs and interests. Each is supervised by an experienced manager and supported by clinical experts, as well as a 24/7 emergency helpline.
How to find live-in carers near me
If you get in touch with us, you can speak to a dedicated care advisor who will answer any questions you may have and provide any information you need to make the right decision.
We will then arrange a no-obligation home meeting with you and your loved one, either at your home or in hospital if you are awaiting discharge following treatment. We can all discuss their needs and how we will match the perfect professional carer for you so we can get the right team and right care package in place at the right time. Unlike a live in care agency, we provide a fully managed and regulated service giving families much needed peace of mind. With a live-in carers agencies you will be required to manage the care arrangement yourself once you have been introduced to your carer.
If you, your partner or a member of your family require care, there is a choice to be made between arranging relocation to a residential nursing or care home, or obtaining 24 hour care in the family home.