Throughout the Coronavirus pandemic the safety, health and wellbeing of our professional care teams has been at the forefront of our response. We have proactively ensured that they have high levels of guidance and support to carry out their role safely, delivering quality care to our clients.

We have adapted our ways of working to ensure best practice in protecting our carers in line with latest Government guidance.  You can find more information on how we are supporting our carers here.

Our Recruitment team is on hand to answer any additional questions you may have.  Simply call 0203 728 7570 or email recruitment@thegoodcaregroup.com

So long as you are eligible to work in the UK you can apply to work with us even if you live abroad.

If you are an EU, EEA or Swiss national, you must provide us with documentation that confirms you have either pre-settled or settled status.

If you are not an EU, EEA, Swiss national or a British citizen you will need to provide a valid visa showing you are able to work in the UK without restrictions.

A member of our recruitment team will be able to carry out the formal interview either via Skype, Hangout, Facetime or WhatsApp.

All offers of employment are subject to us carrying out checks on your background and character. Before you can attend our training we will need to contact your 2 most recent employers for a reference. Your recruiter will ask you to complete a form giving the contact details of 4 people we can contact for your references. It is important that you complete this as soon as possible so that we have plenty of time to contact your references. Any delay in us hearing back from your references will mean a delay in your training and your employment with us.

Police checks

We will need to carry out an enhanced police check (DBS) in the UK. This is a requirement for anybody working with vulnerable adults in the UK. You will be sent a “new employee form” asking for copies of your ID documents which will enable us to apply for your DBS. Whilst we apply for this as soon as possible, please be aware that the processing time for this check can be anything from 1 week – 1 month, or on rare occasions it can be longer. If you are working in Scotland we will also need to complete a PVG check for you.

Overseas checks

If you have lived outside of the UK for 12 months or more in the last 5 years you will need to apply for an overseas police clearance. You will need to organise and pay for this (the cost is normally minimal) and bring a copy of it with you to training. It is normally a case of going to your local police station and requesting the check in person, often they can complete it on the same day you apply.  Alternatively our compliance team will be able to assist you with applying for your overseas police check.

• Passport / ID card


• 2 proofs of address dated within the last 3 months


• Driving licence (if you have one)


• Overseas police clearance


• Any nationally recognised UK training certificates


• Proof of National insurance (if you have one)

We will pay for your accommodation; a continental breakfast and lunch will be provided so you just need to pay for your evening meal and cover any additional personal expenses. You will also need to pay for your travel to training, which will be reimbursed in accordance with our expenses policy.

You will need to book your own flights. You should aim to book flights at least 4 weeks in advance to keep costs to a minimum.

Yes, TGCG will deduct these automatically from your pay each month.

We can only pay into a UK bank account. If you wish to open a UK account then find out from the bank you have chosen what they require, we would be able to support you with this. We find that once you have an employment contract in the UK, this can often help. We are also happy to provide confirmation of employment if required - please email carer services if you require this.

We are a national company and support our clients throughout England, Scotland and the Isle of Man. This could be in cities, towns or villages. At TGCG we look to match you with an ongoing client based on your skills and experience and the client’s needs, likes and dislikes, rather than on location. We know that companionship works both ways and that the experience is best for both of you when we get this right. This does mean that you need to be flexible with traveling to your clients, but don’t worry, you can claim your UK travel expenses back.

At TGCG we offer a variety of rota patterns and you can decide which pattern you would like commit to. We believe in shorter, more flexible rota patterns giving you the perfect balance between work and spending time at home; these include:

• 2 weeks on 2 weeks off


• 4 weeks on 2 weeks off


• 2 weeks on 4 weeks off


• 6 weeks on 2 weeks off


• 2 weeks on 6 weeks off


• 3 weeks on 3 weeks off


• 4 weeks on 4 weeks off

Yes, we are a fully managed service which means that you have support from our experienced team of managers and care professionals 24/7. You are never left to cope alone at TGCG. We also pay directly into your UK bank account every month and manage all of your tax and national insurance contributions.

A live-in carer lives in the customers’ home and is on hand for 22 out 24 hours each day that they are scheduled to work.

Demand for our award winning live-in care is at an all time high. Once you have successfully completed our 5 day induction training and been cleared for work we will look to match you with a client and get you into placement as soon as practically possible. Our Scheduling Team and Regional Support Assistants will be in regular contact with you and will keep you updated on your start date.

Yes, a care plan is written by your Care Manager during the assessment of each client, detailing medication, medical conditions and all assistance required for that person’s day-to-day care. And what’s more the plan is stored on an electronic portable device within each client’s home.

You will receive the initial offer and contract of employment via email from your recruiter. Once you have read the documents you will need to sign them with an e-signature. All you need to do is click on the box at the end of the document and type in your name, click send and the document will be returned to us automatically.

Once you have completed the training the head office team will be working hard to make sure you are cleared for work. Normally you will return back home and we will let you know as soon as all of your checks are completed.

It helps if you can drive as it means you can get out and about with your client, if their condition allows it. If the client still has a car we suggest that you are added to the family’s insurance policy. To drive, you’ll need a full UK driving licence.

You must call the service centre immediately.

We will work with you to change your flight and support any administration costs.