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Fully regulated CQC live-in care

Unlike other home care providers and introduction agencies, The Good Care Group is fully regulated, inspected and rated by The Care Quality Commission (CQC) in England. We are proud to have been rated as ‘Outstanding’ in all five of CQC’s key measures at our latest inspection in February 2019.
Read our CQC report here.

In Scotland our service is regulated by the Care Inspectorate in the same way our service in England is. We are delighted to have been rated as ‘Excellent’ in July 2019 for the quality of care and support we are providing those who live in Scotland. Read our Care Inspectorate assessment here.

For those looking for care and their families, this gives peace of mind that the live-in care we provide will be of the very highest standards based on latest thinking and best practice techniques, with a focus on continually improving the levels of service and health and wellbeing outcomes. We are passionate about our registration and compliance and believe that it provides the transparency our clients and their families should expect.

“At The Good Care Group, we have always aspired to achieve the very best outcomes for our clients and our professional carers, demonstrating that the care at home we provide keeps people both safe, whilst positively impacting health and wellbeing. We also enable improved quality of life through the work our team do. Receiving our inspection result was, without doubt one of my own personal proudest and most emotional moments. To be the only regulated live-in care provider to have achieved this is a huge and significant achievement. Our team, at every level at The Good Care Group works hard to deliver our mission and do so relentlessly. Each and every one of them deserved this result.”

- Dominique Kent, Managing Director at The Good Care Group

What is the Care Quality Commission?


If you are looking for care services for the first time or are choosing a live-in care provider, it is important to get a true understanding as to the quality of care being offered. A useful place to start is on the CQC website researching and reading through providers inspection reports.

The CQC is the independent regulator of Health and Social Care in England, with the objective of ensuring that people have access to safe, caring, effective, responsive and well-led care services. They monitor, inspect and regulate these services to make sure that they meet fundamental standards of quality and safety. They publish what they find and give each provider performance ratings. Services are either rated Outstanding, Good, Requires Improvement or Inadequate.

Whilst all care homes throughout the country are regulated and inspected by the CQC, it is worth noting that not all home care providers are. Introduction agencies, who simply introduce you to a carer who you then directly employ yourselves, are not required to be regulated or inspected by the CQC. This is because they do not provide an on-going or managed service after introducing you to your carer. You will be responsible for employing, supervising and managing the level of care that is provided to your loved ones, which comes with many responsibilities including arranging cover for holidays and absences and paying the carer – all of which can be burden on many families, and not least because you cannot be assured of the quality of care you are receiving.

What are the key measures used to rate
live-in care services by CQC?


The CQC use five key questions of care providers. These are referred to as Key Lines of Enquiry (KLOEs):

  1. Are they safe? – You are protected from abuse and avoidable harm.
  2. Are they effective? – Your care, treatment and support achieves good outcomes, helps you to maintain quality of life and is based on the best available evidence.
  3. Are they caring? – Staff involve and treat you with compassion, kindness, dignity and respect.
  4. Are they responsive to people’s needs? – Services are organised so that they meet your needs.
  5. Are they well led? – Leadership, management and governance of the organisation should all make sure it is providing high-quality care that is based around your individual needs, encourages learning and innovation, and that it promotes an open and fair culture.

These KLOEs are used as part of the inspection process. All care services registered with the CQC are inspected every two years.

Elderly female live in care client looking happily at female live in carer

What are the benefits of a regulated CQC live-in service?

Female live in carer laughing turning towards elderly male client

Peace of mind and reassurance

As our live-in care service is independently inspected by the CQC, it gives peace of mind about the quality of the service we provide to our clients and families. It ensures we are transparent and that there are measures in place to monitor and continually improve everything we do – this gives you peace of mind and reassurance when you need it most.

As a regulated live-in care provider we have to meet the standards required by the CQC and the Care Inspectorate to maintain our registration as a service provider – our ‘Outstanding’ rating in all five areas in England and our ‘Excellence’ in Scotland assures you we are exceeding standards in the quality of care we provide.

A rigorous and robust recruitment process

All of our professional carers go through a rigorous recruitment process, including checking and vetting of all qualifications, references and ensuring a fully enhanced DBS check (PVG check in Scotland) to ensure we comply with regulations. We go beyond what is required and carers are recruited according to their values and their ability to providing a high quality live-in care service.

Female live in carer and elderly male client sitting in front of a laptop communicating with others
The Good Care Group female carer working at a laptop

Market leading training and professional development

We work with experts in the field of social and clinical care to develop a training programme for our care teams that exceeds industry requirements, and includes specialist modules in areas like dementia care and nurse-led care. All professional carers are required to complete this training prior to being placed with a client to ensure they have the skills and expertise to deliver the high quality care we expect. It doesn’t stop there. Our carers have a professional development plan so they can continually learn and develop new skills to continually improve the care we provide.

Unrivalled care and support

As a fully managed service provider, our dedicated care managers and regional managers provide unrivalled supervision, observations, training and appraisals of our care teams to monitor the care provided and help carers in their roles. Our managers have the smallest portfolios in the market to ensure the very best support is provided. They are on hand not just to support our carers but to ensure you and your family get all you need, including regularly reviewing care plans, organising for other services and equipment with other healthcare professionals and providing practical and emotional support to you and your family.


Talk to our expert team about CQC live-in care

Our friendly team will help you to better understand your options and provide you with information to make an informed decision about live-in care. Call us today.