We are passionate about what we do
The Good Care Group is made up of experienced specialists who care passionately about the sector they are in – many with personal experience about the difference good care can make.
Fiona Lowry - Chief Executive Officer
Fiona started her career with the BBC, where she was responsible for the delivery of The BBC World Service to 182 million listeners globally. She then was CEO of Merlin Communications before becoming Chair of a specialist childcare company and a Trustee of a neo-natal baby charity. Fiona is also a magistrate.
Belinda Berkeley – Managing Director
Belinda joined The Good Care Group from NBGI Private Equity where she spent six years advising on private equity and corporate finance transactions in the health care sector. Prior to this, Belinda worked at BDO Stoy Hayward where she gained experience working on a variety of private equity transactions with the UK retail sector. She is a qualified Chartered Accountant and a graduate of Psychology.
Steve Crowther - Chief Finance Officer
Steve’s 30-year career in finance includes 19 years at Price Waterhouse Coopers, the latter years in an advisory and consultancy role as partner. He has held senior posts in a number of listed PLC’s, as well as in private equity companies where he has helped businesses achieve significant growth.
Dominique Kent - Chief Operating Officer
Dominique previously worked for an international premium care provider specialising in residential and nursing care for the elderly in a number of management roles. She joined the care sector after 14 years working in strategic communications and customer service roles in food retail.
Rory Maclachlan - Director, Scotland
Rory has lived and worked in Scotland for 20 years in a variety of senior commercial, sales and marketing management roles in the services sector. Rory manages our Scotland service from our dedicated office in Scotland to ensure the very highest standards of home care are delivered throughout Scotland.
Janet Bill - Head of Operations
Janet has been a qualified Nurse since 1982 working in a number of clinical roles including Stroke and intermediate care. Janet has experience in setting up new services including rehabilitation and palliative care and has managed a 116 bedded nursing home. She also holds managerial experience in the out of hours setting delivering primary care clinics and visiting services and was involved in the opening of the new 111 services in 2011. Her passion for quality took her into governance where she worked as a regional clinical governance manager for the past 5 years before joining The Good Care Group. She is excited to be part of a service that enables clients to remain in their own home, leading the best quality of life possible.
Carla Gama - Regional Manager
Having graduated with a degree in Rehabilitation and Social Inclusion, Carla became a social worker helping those with mental illness gain skills to help them improve their employment opportunities. Carla has a wealth of experience spanning six years in managing professional care teams delivering services to older people in both care homes and home care.
Charlotte Thompson - Regional Manager
Charlotte has worked in the care industry since 2006 following a number of years in quality assurance and learning and development roles including a project at Cadbury Trebor Bassett.
She worked her way up from Care Manager to Regional Manager at one of the largest providers of live-in care and is passionate about ensuring carers feel valued and special so they can deliver clients the highest quality of care. She has managed large regional teams to deliver care to over 170 clients, exceeding CQC inspection standards and loves the personal touches live-in care brings and the wonderful individuals she meets.
Louise Holmes - Regional Manager
Louise’s professional background is in Social Work and the management of residential services, including area and regional management and spans over 30 years. Client groups have included those who are elderly, those with physical disabilities and those with learning disabilities. Louise believes that to manage a situation well, you have to understand it well and for this reason her career with The Good Care Group began in 2011 as a Professional Carer. Louise is a keen advocate of person centred approaches and promotes the treatment of people with respect, compassion and politeness.
Hannah Morgan – Regional Manager
Hannah graduated in European Studies and French in 2011 and went onto work in language translation. She then enrolled on a professional management health and social care qualification with the National Skills Academy for Social Care in 2012 when she joined The Good Care Groups Regional Care Team.
Rebecca Malone-Robertson - Regional Manager Scotland
Born and raised in Scotland, Rebecca attended Dundee University to study nursing, and registered as an RGN in 2007. Having been in the care sector for over 14 years Rebecca has worked in a variety of settings including family health, adolescent health, training including moving and handling and palliative care and latterly managing three Reablement services in Fife, Scotland.
Rebecca has a strong belief in holistic, individualised care which should be unique to each person we care for. After working in the public sector Rebecca moved to The Good Care Group as she believes that this can be better achieved through live in care.
Stephanie Marshall - Care Manager
Stephanie has been providing and managing care to people within their own homes and communities for over 21 years working in social services. She has successfully developed and implemented a number of home care re-enablement and dementia support programmes focusing on personalisation and outcome based care provision. Stephanie is a qualified assessor and internal verifier.
Alison Steel – Care Manager, Scotland
Alison has lived in Scotland all her life and is a registered nurse having trained at Edinburgh Royal Infirmary, where she worked in acute units. She then spent 12 years as a nurse then as Deputy Manager of a private care home in Edinburgh. Alison has extensive experience of caring for those living with specialist conditions, including dementia and Parkinson’s.
Elaine Thompson - Care Manager
Elaine has worked in care for ten years, in a variety of settings and roles. She began her career by supporting people with learning difficulties, which she found very rewarding. Elaine then moved to a domiciliary care role, wanting something more challenging and within a personal setting. The domiciliary care role was not as fulfilling and she had hoped – she found it very frustrating to only be able to spend half an hour visiting each client. This led her to move into a live-in care role, where she could provide more person-centred support to clients, giving them more time and attention. Elaine joined The Good Care Group as a professional carer in 2012, and worked with stroke victims and clients with dementia. She went from strength to strength in this role, gaining extensive knowledge and experience, before progressing to Care Manager in 2013.
Emelie Karlsson - Care Manager
Emelie has worked in the care industry since 1999, in Sweden, Australia and the UK. She worked her way up from Care Worker then Coordinator to Registered Manager for a large domiciliary care agency in London, working with clients with spinal injuries in Brisbane. Now a Care Manager for The Good Care Group, Emelie feels very strongly about providing person centred care and to treat all clients as an individual and to ensure all her care workers feel well supported and valued.
She thinks that supporting someone to live a good quality life at home, is the best job you can have. She loves working within live-in care because of all the lovely people she meets daily, and the freedom and time it gives her to really improve and change someone’s life.
Jamie Stalker - Care Manager
Following 3 years working in the health and fitness industry, Jamie has worked in a variety of roles in Health and Social Care since 2006. Starting as a Care Support Worker, he specialised in support and rehabilitation services for adults with Acquired Brain Injuries (ABI), progressing to a Team Leader role then Service Manager within the charitable and private sector in residential and community based services. Jamie has managed large teams of carers and a client base of 110 people, with ranging disabilities and conditions; including dementia, and brings this experience to deliver a high standard of personalised care.
Rachael Wort - Care Manager
Rachael has worked in the Health and Social Care sector for over 25 years. With a background in disability support with particular emphasis on augmentative communication assessment and intervention, Rachael has worked across many service types and in multi-cultural settings both here and in Australia. More recently, Rachael developed and managed a therapeutic activities centre specific to those living with dementia, Stroke and Parkinson's before joining TGCG in 2013. Rachael is also a qualified counsellor and hypnotherapist.
Alison Godwin - Care Manager
Alison started her working life as a nurse, moving into drug research and development, then into social care. Alison has been working in social care since 2008, as a registered manager for a domiciliary care company for seven years, where she developed teams for dementia care and re-ablement for clients coming out of hospital. She worked with multi-disciplinary teams making sure the clients received the care they required. She managed over 7,000 hours of care with 270 staff, including managers. Alison is keen to make sure that staff are supported and trained which will enables them to give their clients the best possible care they can.
Anna May - Care Manager
Anna has worked in the care industry in Kent since 1999, initially with a domiciliary care agency, after the completion of her Diploma in Welfare, as a residential service manager for a charity supporting young people with a visual impairment. Anna then spent three years as a client service manager with another live-in care company before joining The Good Care Group in December 2016 as a care manager in Kent.
Anna firmly believes in live-in care as a realistic and favourable alternative to residential care, and is never more satisfied than when seeing her clients remain at home in their own familiar surroundings and flourishing with the one to one support offered to them by their live-in care team.
Lynn Rogers - Care Manager
Lynn has worked in care for nearly 30 years and started as a Carer in Domiciliary Care, she continued to progress as coordinator and Area Manager. Lynn has been awarded the London Care Manager Award at the Care Awards and was privileged to be invited to Whitehall for a meeting with Norman Lamb. Lynn has experience working in a Hospice and is very passionate about end of life care.
Emma Belcher - Care Manager
Emma has worked in the Care industry for almost 7 years and started her career as a Domiciliary Support Worker. She has worked in a variety of roles including Registered Manager and is now working for The Good Care Group in the capacity of Care Manager. Supporting clients to the highest of standards is of the most importance to Emma, she feels passionate about care being delivered in the right way to enhance their overall wellbeing and is strongly committed to achieving the best outcome for them as possible.
Elaine Paton - Care Manager, Scotland
Elaine has worked in the care industry for 7 years, working in a variety of roles. She originally started as a Quality Assurance Manager moving on to become a Registered Manager. Elaine now works for TGCG as a Care Manager in Scotland, but also holds registration for the Isle of Man. Elaine is truly passionate about her role and firmly believes that if the foundation is right, it will lead to a healthy relationship with the client.
Lorraine Wall - Care Manager
Lorraine has worked in the care industry for eight years. She graduated with an Honours degree in Social care and began her career working with people with intellectual and physical disabilities which she found very rewarding. Within this area she worked in a variety of settings and role including residential care and support work. She then moved on to work in domiciliary care where she spent three years as a Senior Supervisor in a large domiciliary care agency in Ireland, managing a large team of carers and clients and working closely with multi-disciplinary teams to ensure the highest standard of care for her clients. Lorraine brings this experience to her role as Care Manager at the Good Care Group. She believes that Person Centred Care in the persons own home is the way forward and truly believes in the positive impact that being able to remain at home has on a person’s life.
Rosalie Johnson - Care Manager
Rosalie started her career in care seven years ago, in domiciliary care, working as a care worker. She did this role for a number of years being moving into the role as an On-call coordinator. Whilst doing this role Rosalie further studied and completed her SVQ 4 in Health and Social Care and Leadership & Management. Rosalie continued to work within the hospital discharge team with her local authority, specifically working closely with the reablement team, focusing on the development of building individuals’ confidence and skills to retain their independence. Rosalie is keen to help people stay in their own homes and communities with the highest quality of live-in care.
Lisa Clarry - Care Manager
In previous roles as a registered manager and regional manager, Lisa has been responsible for the safe delivery of up to 15,000 hours of care per week in the community, covering a diverse range of needs from children to the elderly with all complexities of care needs. Lisa is experienced with dementia, Parkinson’s, end of life and clinical needs including tracheostomy, ventilators and peg feed. Qualifications include NVQ Level 5 Health & Social Care, End of Life Care Award 2013, Dementia Mental Capacity Act Training, Sheffield Medication Educator, Long Term Conditions Training and Dementia Champion.
Catherine Sadler - Care Manager
Catherine has worked in care for over ten years, she first began caring whilst at University while attaining a BA Hons Second Class degree in English and Philosophy at Southampton. After finishing her degree Catherine continued to care, supporting people in the community who lived alone. Catherine then began working in a residential home as Deputy Manage. Having experienced working in the care sector in a variety of different environments I genuinely believe that live in care is the best option for the vast majority of people.
Kerri-Ann Jones - Care Manager
Kerri-Anne graduated from the University of Western Sydney with a Bachelor degree in Health Science. After being a volunteer in a care home, Kerri-Ann was drawn into the care sector and became a professional carer. Having now worked in the care sector for over 10 years in both Australia and the UK, working her way through various roles developing her knowledge and leadership skills Kerr-Anne now works hard to help her clients maintain independence and diginity while living in their own home.
Laura Williams - Care Manager
Laura has worked in Care and Support for over 12 years. Her first role, which sparked her interest in the care sector, was working for a charity in Warwickshire supporting adults with learning disabilities. Laura continued to stay at the charity for 11 years, working up to a number of senior roles, gaining a vast amount of knowledge and developing her skills before joining The Good Care Group. Laura is always keen to support her clients, ensuring they can feel a sense of control over their own wellbeing.
Lucy Owen – Recruitment Manager
Lucy has been working in recruitment for nearly 10 years having graduated with a business studies degree. Over the past decade, Lucy has worked largely in the healthcare industry recruiting candidates from across the world and helping them achieve their career aspirations whilst ensuring her clients’ expectations are effectively met.
Sarah Chambers - Recruitment & Events Manager
Sarah graduated from Cardiff University with a degree in Psychology. She has four years’ experience in the home care sector and has spent the past two years working in recruitment. Sarah is committed to helping The Good Care Group provide the best quality care by only recruiting the very best carers to work with our clients.
Sylwia Cichosz - Compliance Supervisor
Sylwia was born in Poland and moved to the UK in 2003. She has been working in the care sector ever since. Sylwia has a passion for high quality care which started when she cared for her Grandfather in Poland. Her last role was Quality Assurance Manager and prior to that she worked as Registered Branch Manager for Allied Health Care. She joined us in 2018 as a Compliance Supervisor and ensures that all of our carers are fully compliant before going out to support our clients. She has great attention to detail and very high standards which is a real asset to the recruitment team.
Ellie Stock - Recruitment Officer
Ellie has worked in recruitment for 3 years and has previously worked for a charity fundraising company, recruiting for staff to represent Cancer Research UK, WWF and UNICEF. She has also recruited Childcare practitioners and managers for The London Early Years Foundation. She graduated from Leeds Metropolitan University with a degree in Photographic Journalism but has always wanted to work within a company that has the values that she truly believes in.
Anne Greatrex - Recruitment & Training Manager, Spain
Anne was a trainee nurse but then followed a career in recruitment and personnel for an oil company, going on to be self-employed in retail for 20 years. She moved to Spain in 2006 and returned to care in 2011 initially as a professional live-in carer for the Good Care Group. In 2012 she began recruiting carers in Spain and then in 2014 was involved when the company began delivering induction training in Spain. She now heads the training and recruitment team in Spain. She is passionate about excellent care and finding the right people to join our team of professional carers.
Tracy Jackson - Recruitment, Spain
Tracy has over nine years of recruitment experience in the UK, working in the Commercial and Recruitment sectors. Started as a trainee and worked her way up to Managing Consultant for an agency that she set up from scratch. Tracy has also recruited for Coca Cola, Direct Line Insurance and Hitachi Finance to name but a few and enjoys the feeling of finding someone a job that they will thrive in. Tracy moved to Spain 12 years ago and joined The Good Care Group team in Spain in May 2016.
Cherie Louw - Recruitment Administrator
Cherie moved to London from Cape Town, South Africa in 2009 and worked as a Live In Carer. She stayed in London and went on to work in the luxury retail sector for almost 5 years. Recently Cherie moved back into the Healthcare sector working as a Medical Recruitment Consultant for 2 years before joining The Good Care Group as part of the compliance team. Cherie is passionate about people and enjoys meeting all the new Carers who join TGCG.
Patrice Choat - Head of Client Services
Prior to joining The Good Care Group, Patrice spent six years working for a care home provider assisting clients with the difficult transition of moving from home into a care home, as well as mentoring other client facing staff. Leading the Client Services team, Patrice helps guide people through the care options available to ensure they make the best possible decisions.
Christine Keith – Client Services Manager
Christine (Chris) previously worked as Director of Community Relations for a residential care provider for four years, where she has extensive experience in advising families on the transition into residential care. Chris is passionate about providing clients and their families with as much support to ensure they make the right decisions about long term care.
Jilla Bond - Client Service Care Advisor
Jilla has been with the Good Care Group since 2012. Her experience caring for her own mother through dementia led her to want to know much more about it. She joined as a professional Carer and now works in the client services team. Previously, Jilla's career was primarily in the design industry where she was a director of Artemide GB.
Paul Clarke - Client Service Care Advisor
Before joining The Good Care Group, Paul spent several years as a Careers Adviser to the unemployed, work that required great patience, empathy and understanding. Even though he has covered a variety of industries, Paul has always worked in client-facing roles and has honed his skills in many different aspects of client service.
Nathan Cherokoff - Client Service Care Advisor
Prior to joining The Good Care Group, Nathan completed a degree in Theatre at Falmouth University, before working for 2 years in a financial setting, assisting vulnerable customers in managing their finances. With a passion for helping people, a move into the care sector was an easy one for Nathan, as he worked for a year and a half at another home care provider in the Midlands, guiding customers through care options to ensure they were receiving the support and care they needed to have the best quality of life possible.
Lucy Pascoe - Client Service Care AdvisorBefore joining the team, Lucy worked for a residential care provider caring for individuals with Dementia. Previous to joining the care sector she worked in a variety of sales and customer service roles. Lucy has a passion for helping others and making a positive difference to their quality of life. Lucy’s empathic nature and understanding of person centered care help her to advise people on their care options, for themselves or loved ones.
Marketing & Business Development
Michelle Elliott - Head of Business Development (Surrey & West Sussex)
Michelle has a wealth of commercial expertise in the areas of finance and business development working for leading financial and IT companies over a number of years. Starting her career with Legal & General, she moved to work with SME's where she was responsible for contributing to the growth of new business. Michelle is responsible for developing new business and strategic partnerships.
Gemma Lock - Business Development Manager (South West & National)
Gemma has over 15 years commercial experience within Financial Services, Health and Fitness and Healthcare. Prior to taking on roles in Clinical Governance, Relationship Management and Business Development Gemma had owned a successful franchise for over 8 years. Gemma has an excellent track record of implementing strategies to achieve market growth and market share targets as well as forging lasting relationships with key stakeholders and decision makers. Gemma is responsible for Business Development in the South West & national
Elaine Murray - Business Development Manager (Kent & East Sussex)
Elaine has over 25 years’ experience gained in a number of health and social care settings, including NHS Trusts, hospitals, military hospitals, GP’s surgeries and residential care and nursing homes. Most recently, Elaine was General Manager and Registered Manager of a private care home for seven years where she operated a large dementia community, managing and training professional care teams. She was also responsible for building partnerships and developing business locally.
Raya Zin Eddin - Business Development Manager (London & Hertfordshire)
Raya joined the Good Care Group in 2015 as the Business Development Manager for the London and Hertfordshire area. She has an excellent track record in building good client rapport and bringing creative ideas to help expand the Good Care Group services within London & Hertfordshire.
Raya holds a BSc in Pharmacy & Pharmaceutical Science and a Master degree in Business Administration (MBA). Previously worked as a product specialist for Central Nervous System (CNS) products at a multinational pharmaceutical company. She also worked as a business development manager at an international insurance company.
Lucy Perkins - Business Development Manager (Hampshire & E.Dorset)
Lucy has worked in the home care sector for over 20 years. She has held a number of senior management roles within domiciliary care and found her passion for providing the highest quality care drew her to the live-in care sector. Prior to joining us, Lucy held a Registered Manager position during which the company achieved a CQC Outstanding rating.
Zoe Elkins - Head of Care Strategy
Zoë has worked in the care sector for the last eight years; both in primary and residential care settings. Latterly, she has been working for one of the UK's top residential care providers, managing services for people with dementia and setting the strategic direction of the company. Zoë's background is in psychology, specialising in dementia care.
Louise Joslin – Head of Learning & Development
Louise has worked in the care sector for over 10 years, covering both adult and children’s disabilities and more recently caring for those living with dementia. Louise is Registered Manager and is responsible for the delivery of care to our clients. Louise is in charge of the learning and development training programme for the carers.
Jane Pritchard – Consultant Admiral Nurse
Jane has a degree in Psychology and is a registered mental health nurse. She has been working with people with dementia for nearly sixteen years, and is passionate about providing the best possible care for clients. Prior to coming to the Good Care Group, Jane was working as a Nurse Consultant for a specialist younger people with dementia team. Jane is currently studying for a doctorate at the University of Southampton, and has been interviewing younger people with dementia to understand whether hope is important to them and what makes them feel hopeful.
Jackie Cooper - Occupational Therapist
Jackie has been working for the NHS for nearly 25 years as an Occupational Therapist. She has predominately worked with older people with mental health problems and in particular with those with dementia. She also has experience in working with people with neurological conditions. She will be working closely with our care teams and clients to promote independence, enablement and reablement, ensuring that our clients are able to stay in their own homes for as long as possible.
Katie Coley – Specialist Services Manager
Katie has worked in the care industry for over 10 years, largely in community care supporting those with a range of different medical conditions. She has a wealth of experience of conditions that require specialist care, including Dementia, Parkinson’s and Strokes. Katie now provides quality assurance to the company, working very closely with the regional teams giving advice, guidance and support. Katie is also one of our in house Moving and Handling trainers.
Emma Sadler - Quality Assurance Manager
Emma graduated from The University of Manchester with a degree in Politics and Modern History before enrolling on a professional management Health and Social Care qualification with Skills for Care in 2014 which she completed on placement at The Good Care Group. Emma also worked as a Care Manager before moving into her current role. Throughout her time at University Emma also worked as a care support worker at an NHS hospital on a neuro-rehabilitation ward.