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Personal care in the comfort of your own home

When it becomes clear that either your loved one or parents are struggling with the day-to-day tasks of maintaining their own personal hygiene, dressing, toileting and their own appearance it can be an unsettling time for families. Personal care can be difficult for family members or those close to you to carry out, particularly the more intimate tasks or those that require specialist clinical intervention, like changing a catheter or maintaining a stoma bag.

At The Good Care Group our expertly trained carers can provide sensitive and respectful personal care focused on ensuring dignity and independence, in the familiar surroundings of your own home. Our highly personalised care plan will capture all your needs and particular preferences including how, when and where you would like the care and support you need, working together with your routines and lifestyle. There really is nowhere better to receive personal care – than in your own home.

What is personal care?

Personal care in the home is a very broad term used to describe a number of different areas of care and support a carer will provide, and includes:


Bathing and showering

Our carer will ensure that you are able to enjoy a much-loved bath again, with your chosen relaxing bath products or regularly take a shower, whilst providing you with the physical support and comfort you need.

Dressing and getting ready for bed

We appreciate that this routine task can become challenging as we get older, but with the discreet support and gentle encouragement from a personal assistant, means you no longer need to be as concerned about this each day.

Foot care

Our carer will ensure your nails and feet are tip top! They will monitor your needs to ensure your nails are well maintained, feet are cared for including providing relaxing pedicures and, if you are diabetic and need more specialist care, our professional carer will ensure a robust regime of quality foot care in partnership with local chiropodists.

Hair and beauty

We know how important it is for self-esteem for you to maintain your personal appearance. Our professional carer will ensure your hair is clean and styled to your personal preference, whilst arranging for visits from a home hairdresser or facilitating a trip to the hairdressers for treatments and cutting. Carers will support you to continue to wear your make up and enable you to shave, just as you always have.

Oral hygiene

Nothing is more important than oral hygiene as we get older to minimise infections and maintain healthy teeth and gums. Our carer will support you to maintain excellent daily oral hygiene, whilst facilitating regular visits to the dental practice or visits from the dentist at home.

Applying creams and lotions

Whether you need specialist creams applied regularly or simply like to have a daily refresh with a body cream to maintain skin moisture and reduce dryness, our carer will monitor and support your skin routine.

Assisting you with toileting

Our carers are trained to be sensitive and compassionate when supporting people to visit the toilet. If you wear continence pads, our carers will vigilantly monitor the changing of these, whilst providing gentle encouragement and support, ensuring a healthy routine is maintained to eliminate any possible infection and sores. If you need a bed pan or use a commode our carer is on hand to support your needs any time of the day.

Bed positioning

It is important if you always spend significant amounts of time in bed that you comfortable. Our carer will ensure you are moved frequently and are encouraged to undertake some mobility stretching as much as you are capable, all of which will prevent uncomfortable bed sores.

Clinical personal care

We offer nurse-led care for those requiring clinical interventions, like changing and maintaining a catheter or stoma bag. All of our carers are trained to support specialist personal care and we have in-house leading clinical experts who guide our approach and delivery of care, so you can be assured of the very highest quality of care, all provided with the utmost dignity and respect.

In addition to personal care for elderly, our carers are on hand to provide other care and support in your own home, including help with domestic tasks, monitoring and management of medications, compassionate companionship and meal planning and cooking – all the routines you have can be maintained with the support of a home carer.

"Lee was sensitive and kind in the way he approached my mother’s personal care, ensuring her safety and hygiene was maintained at all times. He also did a great job of being a companion for her keeping her interested, stimulated and therefore happier. Lee has a very positive attitude and is adept at addressing and solving any problems. When my mother lost weight, he altered all her clothing so her clothes fit so she was able to feel good about her personal appearance. Then he went to work on helping her increase her calorie intake – all of which had a profound effect on her health and wellbeing. We cannot thank Lee enough."

- A Scott

Why not get in touch with our friendly team near you to see how we can help you? We are here 24 hours a day.

Types of personal care

Our personal care for the elderly provided by an employed and trained professional carer can be offered as a live-in care service or as respite care. We will provide you with a well matched care team who will truly get to know you to understand your personal choices, preferences and desired routines. Our carers will encourage you to remain as independent as you can, whilst providing the gentle encouragement and dignified support you need to keep on top of your personal care.

One of the most compelling benefits of receiving personal care in the comfort of your own home as opposed to a care home setting is that the care and support you receive will be provided by a carer on a one-to-one basis, not a number of different carers in a larger care team. Given the sensitive nature of this type of care it affords you the reassurance that the same continuous care team will be there to support you who have really got to understand you and your needs.


Why choose The Good Care Group for personal care?

The Good Care Group has been providing high quality personal elderly care to families across the country for over 10 years.


Expertly trained carers

All our carers are trained in how to provide personal care focused on dignity and independence that adapts to your existing routines, while finding new ways to positively improve your overall health, wellbeing and overall enjoyment in life. Our industry leading training programme, developed by clinical experts means carers truly understand how to support personal care for those living with specialist conditions, like dementia and Parkinson’s or for those who require clinical nurse-led care.

Rated ‘Outstanding’ by the Care Quality Commission (CQC)

The Good Care Group is the only live-in care provider in the UK to achieve an ‘Outstanding’ rating by CQC across all five categories – safe, effective, caring, responsive and well-led. We know this offers families peace of mind that their loved one is receiving the best personal care.

A fully managed and regulated service

We provide a fully managed and regulated personal care service which offers you and your family with reassurance at a time you need it most. Unlike introduction agencies who are not regulated by CQC, all our carers are directly employed and managed by us, which means they are valued and happy in their role. This results in higher levels of consistency and continuity of care, something so important when receiving personal care at home.

Carers are supervised by an experienced manager and supported by clinical experts – 24 hours a day, 7 days a week and our managers only manage a small portfolio of clients regionally which means you get all the support you need to ensure you are receiving care that exceeds your expectations.

A perfectly matched care team

When receiving personal care at home, we know how important it is to get the care team right. We will meet with your family to understand you – not just your personal care needs, but your lifestyle choices and preferences. This understanding allows us to match a live-in care team who has the expertise to meet your care and support needs, but also shares common interests and values adding enjoyment and fulfilment to how you live your life at home. Our carers are focused on enhancing overall quality of life.

Support with specialist conditions

When providing a personal assistant to someone living with dementia, we are aware of the anxiety and upset this may cause, particularly when our carer first comes to live-in your home. Our carers are adaptable and flexible providing the discreet gentle encouragement to enable you or your loved one to get used to receiving personal care for the first time. They are trained in and dedicated to working positively with dementia to reduce stress and anxiety, whilst promoting calm to provide personal care, whilst proactively building self-esteem.

Innovating care delivery through technology

Unlike any other live-in home care provider in the UK, we have invested in creating our own market-leading technology to further enhance our service. Through the development of an online community for our clients, their families and our professional carers, we are proactive and responsive to emerging issues, whilst enabling the softer social benefits that technology brings. The secure platform is focused on ensuring our carers are equipped to effectively deliver the high-quality care our clients should expect, whilst delivering improvements in health outcomes. Our families can access important information about the care of their loved one, providing a reassuring window into the care they are receiving.

Our professional carers use a dedicated community through a Chromebook to complete daily care records, update care plans, monitor nutrition and hydration and manage medications proactively with safety features ensuring accurate administration. This allows us to effectively monitor the health outcomes of our client’s care, so we can prevent and respond to incidents and ensure the very highest quality of care is always provided. The online community also allows our professional carers to network, support each other and share best practice, whilst facilitating a connection which is so important for a remote workforce.

For families who may live some distance away from their loved one, they can access care plans, care records and a calendar of events as and when they wish, offering much-needed peace of mind. We are proud that this community offers families a transparent and immediate insight into our service. The technology also provides families with reassurance that any cash handled by our carers is being managed safely and accurately, whilst enabling them to manage practical arrangements, such as food shopping remotely. They can also connect with our other clients’ families who may well be in a similar situation as themselves, so they can share their care experiences and support one another.

Our professional carers will utilise the technology for their clients’ socialisation and enjoyment – everything from video calls with family members so they feel connected, online shopping to general web browsing.

Improving health outcomes

At The Good Care Group every decision is driven by delivering improved health outcomes for our clients. Through our dedicated and committed approach to providing high quality care to our clients and the use of our market-leading digital technology, we see significant improvements in our clients’ overall health and wellbeing every year.

Unique to the live-in home care market, the technology enables us to digitally monitor health outcomes allowing us to effectively predict risk and shape the care we provide. We know, for example that urinary tract infections (UTI’s) are one of the leading causes of hospital admissions for our clients, so we equip our carers with handheld testing kits to proactively monitor our clients for infections. We then benchmark our data to demonstrate how effective our care is in improving the quality of our client’s lives in the context of other types of care provision, for example care homes.

Our health measures are focused on achieving the following:

  • Promoting wellbeing, independence and enjoyment
  • Reducing behaviours that challenge through implementation of psychosocial techniques
  • Reducing and eliminating antipsychotic drug use
  • Promoting excellence in nutrition and hydration
  • Reducing and preventing falls in the home
  • Reducing hospital admissions and re-admission
  • Reducing UTI’s and chest infections
  • Reducing carer stress

We are proud to be transforming health outcomes for those who require care at home. In 2020 our care teams achieved the following outcomes for those they cared for:

Infection Prevention

Proactive Monitoring of Chest Infections

Our vigilant carers manage early signs of illness, such as chest infections enabling timely intervention to avoid unnecessary hospital admissions. This has resulted in a 28% reduction in chest infection hospital admissions.

Reducing urinary tract infections (UTI’s)

Through enhanced training our professional carers can perform urinalysis tests. This means they can provide timely information to GP’s, enabling a quick diagnosis and treatment. 80% of our clients were diagnosed in 2020 using urinalysis kits. Through the introduction of testing, our clients are three times less likely to require emergency interventions involving a 999 call or ambulance call out when a urine test is completed.

Unrivalled falls prevention programmes

In England alone, 30% of people over the age of 65 fall at least once a year and for those 80 and over it is 50%. By comparison, only 7% of our clients aged 65 and over fell at least once, and that was only 6% for those aged 80 or over.

Our clients are six times less likely to suffer a serious injury as a result of a fall than residents living in a residential care home. This is a result of our quality one-to-one care, which just cannot be achieved in even the very best care home, and our effective personalised falls management programmes.

Working with our in-house Occupational Therapist, we identify clients who are ‘frequent fallers’ and through an intensive and personalised approach to falls management resulted in  50% of our clients never falling again.

A specialist pathway for palliative care at home

For those with a life-limiting illness or a terminal condition, most of us given the choice would wish to end our days in the comfort of our own home. However, the percentage of people in the general population who can do that is as low as 19%. By comparison, our approach to one-to-one palliative care at home has enabled 81% of our clients to pass away in the place they love most – their own home.

Effective pressure sore management

Our high-quality home care provided by dedicated and professional carers has seen a staggering reduction in pressure sores in those we care for when compared to both hospital and care home settings. Comparative data shows that you are 13 times less likely to acquire a pressure sore in The Good Care Group's care when compared to a hospital and 26 times less likely when compared to care home rates.

Efficient management of medications

Our digital technology is used proactively to effectively support safe administration of medications, which has seen error rates of 2.4% compared to a 22% error rate in care home settings.

Reducing the use of antipsychotic medication for those living with dementia

The use of antipsychotic medication to treat dementia symptoms has been increasingly challenged over the last ten years, as they have been shown to be harmful for people living with dementia and are at times prescribed unnecessarily. Through our approach to professional and specialist one-to-one care for those living with dementia, and the use of our market leading digital technology (eMAR) our clients are four times less likely to be prescribed antipsychotic medication than residents of care homes.

"When my mother came to need 24/7 care, approaching The Good Care Group was the best decision I could have made. They are truly outstanding in the quality of carers they have found for my mother. The care and attention taken to matching two carers to meet her needs and interests has given her the care and continuity she needed, and she is wonderfully looked after, happy and stimulated.
Hearing her laugh again says it all."

- L Little

Personal care costs

Personal care costs

The costs of receiving personal care from a live-in carer are comparable to moving into a care home to receive personal care, with the added benefit of having a one-to-one service from a care team of two who really get to know your every need. Read more here about the cost of care.

Call our helpful and friendly team 

If you would like to find out how we can help you and your family with your personal care needs, call our dedicated care advisors today. We can help you understand the options available to you.