FAQ's

FREQUENTLY ASKED QUESTIONS

Are you still recruiting Professional Carers during the Coronavirus pandemic?

With the current Covid-19 virus there is great demand for people to receive care in their own homes.  Now more than ever, it makes a huge difference to older people that they can stay in their own homes.  There is nowhere better.

Our entire recruitment process can be carried out remotely from the comfort of your own home.  Our friendly recruitment team can organise an initial telephone interview with you.  If you are invited for a final face to face interview this can take place via a video call (Skype, WhatsApp, Google Hangouts or similar).

Is it safe to work as a live-in carer during the pandemic?

Throughout the Coronavirus pandemic the safety, health and wellbeing of our professional care teams has been at the forefront of our response. We have proactively ensured that they have high levels of guidance and support to carry out their role safely, delivering quality care to our clients.

Given the nature of live-in care, the risks to our carers' health and safety in light of Coronavirus is significantly less than carers who provide care in a residential setting or for those providing domiciliary care.  Working with us means you will be working in one household only, looking after one client or at times a couple. Our carers are, in effect, isolating themselves with their clients for the duration of their rotas.

We have adapted our ways of working to ensure best practice in protecting our carers in line with latest Government guidance.  You can find more information on how we are supporting our carers here.

If you have any further questions about working as a carer during the pandemic please call our recruitment team on 0203 728 7570 or email recruitment@thegoodcaregroup.com

I live overseas, can I still apply for a live-in care role?

So long as you are eligible to work in the UK you can apply to work with us even if you live abroad.  However, it is important to bear in mind that there are currently restrictions on overseas travel due to the ongoing pandemic.  It is advisable to check if there are any travel restrictions that would impact you travelling to and from your placement in the UK.  You can check up-to-date government advice here.

We continue to welcome applications from EU, EEA or Swiss citizens who were resident in the UK on or before 31 December 2020. Anyone wishing to stay and work beyond 30 June 2021 is required to apply to the EU Settlement Scheme doing so will allow you to;

  • work in the UK
  • access the NHS
  • enrol in education or study in the UK
  • travel in and out of the UK

I live overseas, where will the interview be held?

A member of our recruitment team will be able to carry out the formal interview either via Skype, Hangout, Facetime or WhatsApp.

Once I receive my offer what do I need to do?

You will receive the initial offer and contract of employment via email from your recruiter. Once you have read the documents you will need to sign them with an e-signature. All you need to do is click on the box at the end of the document and type in your name, click send and the document will be returned to us automatically.

What pre-employment checks do you need to carry out?

All offers of employment are subject to us carrying out checks on your background and character. Before you can attend our training we will need to contact your 2 most recent employers for a reference. Your recruiter will ask you to complete a form giving the contact details of 4 people we can contact for your references. It is important that you complete this as soon as possible so that we have plenty of time to contact your references. Any delay in us hearing back from your references will mean a delay in your training and your employment with us.

Police checks

We will need to carry out an enhanced police check (DBS) in the UK. This is a requirement for anybody working with vulnerable adults in the UK. You will be sent a “new employee form” asking for copies of your ID documents which will enable us to apply for your DBS. The cost of the DBS is £54, this will be deducted from your first salary. Whilst we apply for this as soon as possible, please be aware that the processing time for this check can be anything from 1 week – 1 month, or on rare occasions it can be longer. If you are working in Scotland we will also need to complete a PVG check for you.

Overseas checks

If you have lived outside of the UK for 6 months or more in the last 5 years you will need to apply for an overseas police clearance. You will need to organise and pay for this (the cost is normally minimal) and bring a copy of it with you to training. It is normally a case of going to your local police station and requesting the check in person, often they can complete it on the same day you apply.

What should I bring to training?

  • Passport / ID card
  • 2 proofs of address dated within the last 3 months
  • Driving licence (if you have one)
  • Overseas police clearance
  • Any nationally recognised UK training certificates
  • Proof of National insurance (if you have one)

What expenses will I incur during training?

We will pay for your accommodation; breakfast and lunch will be provided so you just need to pay for your evening meal and cover any additional personal expenses. You will also need to pay for your travel to training, which will be reimbursed in accordance with our expenses policy.

I live overseas, who is responsible for booking my flight to placement?

You will need to book your own flights. You should aim to book flights at least 4 weeks in advance to keep costs to a minimum.

Where will my client be based?

We are a national company and support our clients throughout England, Scotland and the Isle of Man. This could be in cities, towns or villages. At TGCG we look to match you with an ongoing client based on your skills and experience and the client’s needs, likes and dislikes, rather than on location. We know that companionship works both ways and that the experience is best for both of you when we get this right. This does mean that you need to be flexible with traveling to your clients, but don’t worry, you can claim your UK travel expenses back.

Do you offer regular patterns of work?

At TGCG we offer a variety of rota patterns and you can decide which pattern you would like commit to. We believe in shorter, more flexible rota patterns giving you the perfect balance between work and spending time at home; these include:

  • 2 weeks on 2 weeks off
  • 4 weeks on 2 weeks off
  • 2 weeks on 4 weeks off
  • 6 weeks on 2 weeks off
  • 2 weeks on 6 weeks off
  • 3 weeks on 3 weeks off
  • 4 weeks on 4 weeks off

Will I be employed by TGCG?

Yes, we are a fully managed service which means that you have support from our experienced team of managers and care professionals 24/7. You are never left to cope alone at TGCG. We also pay directly into your UK bank account every month and manage all of your tax and national insurance contributions.

When do I take a break from being a live-in carer?

We offer a broad range of rota’s shown below to suit your personal lifestyle, so that when you have time off you can maximise your personal time. The rota’s below are shown in weeks for example 6 – 2 is six weeks on and two weeks off.

  • 2 weeks on 2 weeks off
  • 4 weeks on 2 weeks off
  • 2 weeks on 4 weeks off
  • 6 weeks on 2 weeks off
  • 2 weeks on 6 weeks off
  • 3 weeks on 3 weeks off
  • 4 weeks on 4 weeks off

Am I employed by the client I’m caring for?

You will be directly employed by TGCG, not the family. We recruit, train, assess and manage all of our carers.

Do you prepare care plans for clients?

Yes, a care plan is written by your Care Manager during the assessment of each client, detailing medication, medical conditions and all assistance required for that person’s day-to-day care. And what’s more the plan is stored on an electronic portable device within each client’s home.

Do I need to be able to drive?

It helps if you can drive as it means you can get out and about with your client, if their condition allows it. If the client still has a car we suggest that you are added to the family’s insurance policy. To drive, you’ll need a full UK driving licence.

What happens after training?

Once you have completed the training the head office team will be working hard to make sure you are cleared for work. Normally you will return back home and we will let you know as soon as all of your checks are completed.

What if I have my flight booked in advance and my client no longer needs care, or I am sent to another location?

We will work with you to change your flight and support any administration costs.

How do you calculate pay rates?

Our pay is calculated based on your skills, experience and any care related qualifications you might have. Rewarding you for your experience, rather than being based only on your clients' needs.

CALL NOW TO SPEAK TO OUR RECRUITMENT TEAM

If you’re passionate about providing the very best care, we think there’s nowhere better than The Good Care Group.


020 3728 7570

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