Frequently Asked Questions

What impact will Brexit have on me working in the UK?

At TGCG we do not anticipate any changes in our recruitment practices across Europe in the medium term; the most recent update from the government states – “There will be no change to the rights and status of EU nationals living in the UK, nor UK nationals living in the EU, while the UK remains in the EU”, furthermore, the UK government has reached an agreement with the European Union on citizens’ rights in negotiations on the UK’s withdrawal from the EU. This provides certainty about the future to millions of EU citizens and their families in the UK. Most importantly, it will allow them to stay here after we leave the EU on 29 March 2019.

The government has agreed that EU citizens and their families arriving during the implementation period, from 30 March 2019 to 31 December 2020, will be able to stay on the same terms but will need to register if they choose to stay for longer than 3 months.

www.gov.uk/guidance/status-of-eu-nationals-in-the-uk-what-you-need-to-know

I live overseas where will the interview be held?

A member of the recruitment team in London will be able to carry out the formal interview either via Skype, Facetime or WhatsApp.

Once I receive my offer what do I need to do?

You will receive the initial offer and contract of employment via email from your recruiter.  Once you have read the documents you will need to sign them with an e-signature.  All you need to do is click on the box at the end of the document and type in your name, click send and the document will be returned to us automatically

What pre-employment checks do you need to carry out?

All offers of employment are subject to us carrying out checks on your background and character.  Before you can attend our training we will need to contact your 2 most recent employers for a reference.  Your recruiter will ask you to complete a form giving the contact details of 4 people we can contact for your references.  It is important that you complete this as soon as possible so that we have plenty of time to contact your references.  Any delay in us hearing back from your references will mean a delay in your training and your employment with us.  Police checks: We will need to carry out an enhanced police check (DBS) in the UK.  This is a requirement for anybody working with vulnerable adults in the UK.  You will be sent a “new employee form” asking for copies of your ID documents which will enable us to apply for your DBS.  The cost of the DBS is £54, this will be deducted from your first salary.  Whilst we apply for this as soon as possible, please be aware that the processing time for this check can be anything from 1 week – 1 month, or on rare occasions it can be longer.  If you are working in Scotland we will also need to complete a PVG check for you. Overseas checks: If you have lived outside of the UK for 6 months or more in the last 5 years you will need to apply for an overseas police clearance.  You will need to organise and pay for this (the cost is normally minimal) and bring a copy of it with you to training.  It is normally a case of going to your local police station and requesting the check in person, often they can complete it on the same day you apply.

What happens during the induction training?

The training is currently held in London over 5 days.  It will introduce you to The Good Care Group and cover all the information you will need to feel comfortable in your role as a Live In carer.  You will be working towards achieving your Care Certificate. The compliance team will also finalise any existing paperwork with you. Where will I stay during the training course? We will provide you with accommodation in London.  We will book and pay for your accommodation from the Sunday before training until the Friday morning when training finishes.  If you do need an additional night at the hotel we can organise this, but you will need to cover the cost – we can arrange for this to be deducted from your first months’ wages.  Please note you will be sharing a twin room with another carer from the training. Is there anything I need to do before attending the training? Please ensure you have signed your offer letter, contract and job description.  You will also need to fill in the “new employee form”. You will need to book and pay for your travel to the training course.  We will reimburse you for your travel the week after the training course is completed.  If you are travelling from overseas you will be able to claim up to £125 back towards your travel expenses.

What should I bring to training?

  • Passport / ID card
  • 2 proofs of address dated within the last 3 months
  • Driving licence (if you have one)
  • Overseas police clearance
  • Any nationally recognised UK training certificates
  • Proof of National insurance (if you have one)

What expenses will I incur during the induction?

We will pay for your accommodation; breakfast and lunch will be provided so you just need to pay for your evening and cover any additional personal expenses. You will also need to pay for your travel to training, which will be reimbursed in accordance with our expenses policy. What happens after training? Once you have completed the training the head office team will be working hard to make sure you are cleared for work.  Normally you will return back home and we will let you know as soon as all of your checks are completed.  Below is a list of the information we need to have before you are able to be matched with a client

Who is responsible for booking my flight?

You will need to book your own flights.  You should aim to book flights at least 4 weeks in advance to keep costs to a minimum. What if I can’t get a flight to the UK on change over day? You must call the service centre immediately. What if I have my flight booked in advance and my client no longer needs care, or I am sent to another location? We will work with you to change your flight and support any administration costs.

Tax and National Insurance Do I have to pay tax and national insurance through the UK system?

Yes, TGCG will deduct these automatically from your pay each month. How do I apply for a national insurance number? You will need to apply for a national insurance number once you have been assigned to a client. If you have already been assigned to a client, you should be looking to make an appointment at the closest Job Centre to your client’s home. You should book this on handover day so you have a whole free day to do this. Please read below the steps to take in order to obtain your national insurance number easily -

Step 1:  Please contact the Job Centre on +44 0345 600 0643 Monday – Friday 8AM-6PM (UK Time) and arrange an appointment at the local job centre to where your client lives for the date of your handover day.

Step 2: Prepare documents for the interview with the Job Centre. After scheduling an EOI (Evidence of identity) interview, you will have to gather your documentation for the interview. This would include your right to work in the UK and proof of address. If you have any issues with the fixed UK address, explain to them your work situation and ask for advice. We can always look at registering you to our office address if needed.

Step 3:   Wait for follow up if required. Assuming everything goes well in the interview and you are not invited back – you wait. This step usually takes a few weeks but sometimes months to receive your number and card by mail. Although you do nothing, this step can be the hardest because while you are waiting you are getting charged emergency tax, but please don’t panic, if you over pay tax HMRC will contact you and you will receive this money back.  Once you have received your National Insurance number you will need to forward us a copy of the letter so we can put you on the right tax code.

What should I do if I don’t have a UK bank account?

We can only pay into a UK bank account. If you wish to open a UK account then find out from the bank you have chosen what they require, we would be able to support you with this.   We find that once you have an employment contract in the UK, this can often help.  We are also happy to provide confirmation of employment if required - Please email carerservices@thegoodcaregroup.com if you require this.

We can also set you up with a One Pay account as an alternative.  Please find more information at http://www.onepay.co.uk/ or speak to Ellie or Brittany in the recruitment team.

Introducing The Good Care Group’s referral scheme! Did you know that you can earn £300 by referring your friends to work with us?

If you are currently working with carers who are highly skilled like you, we want to hear about it.  For every successful carer you refer, who then starts working with us you will receive £300.  If they stay with us for 9 months, you will receive a further £200.

Wouldn’t it be great to have a friendly face on the training with you?

If you know someone who shares our values please forward their name, telephone number, email address and a couple of sentences explaining why you are referring them to referrals@thegoodcaregroup.com.

Where will my client be based?

We are a national company and support our clients throughout England, Scotland and the Isle of Man.  At TGCG we look to match you with an ongoing client based on your skills and experience and the client’s needs, likes and dislikes, rather than on location.  We know that companionship works both ways and that the experience is best for both of you when we get this right. This does mean that you need to be flexible with traveling to your clients, but don’t worry, you can claim your UK travel expenses back.

Do you offer regular patterns of work?

At TGCG we offer a variety of rota patterns and you can decide which pattern you would like commit to.  We believe in shorter, more flexible rota patterns giving you the perfect balance between work and spending time at home; these include:

  • 1 week on 1 off or 1 on 3 off
  • 2 weeks on 2 off or 2 on 4 off
  • 3 weeks on 1 off or 3 on 3 off
  • 4 weeks on 2 off or 4 on 4 off
  • 6 weeks on 2 off

Will I be employed by TGCG?

Yes, we are a fully managed service which means that you have support from our experienced team of managers and care professionals 24/7.  You are never left to cope alone at TGCG.  We also pay directly into your UK bank account every month and manage all of your tax and national insurance contributions.

Will I be living with the client?

A live-in carer lives in the customers’ home and is on hand for 22 out 24 hours each day that they are scheduled to work.

When do I take a break from being a live-in carer?

We offer a broad range of rota’s shown below to suit your personal lifestyle, so that when you have time off you can maximise your personal time.  The rota’s below are shown in weeks for example 6 – 2 is six weeks on and two weeks off
6 – 2
4 – 2
2 – 2
3 – 1
1 – 1
3 – 3
4 - 4

Where are our clients based?

Our clients are located all over England and Scotland in all the major cities, in rural towns and villages and some by the coast.  We even have a few customers on the Isle of Man.

Am I employed by the client I’m caring for?

You will be directly employed by TGCG, not the family.  We recruit, train, assess and manage all of our carers.

Do you prepare care plans for customers?

Yes, a care plan is written by your Care Manager during the assessment of each client, detailing medication, medical conditions and all assistance required for that person’s day-to-day care.  And what’s more the plan is stored on an electronic portable device within each client’s home.

Am I employed by the person I’m caring for?

You will be employed directly by The Good Care Group, not the family and you will be paid monthly

Do I need to be able to drive?

It helps if you can drive as it means you can get out and about with your client, if their condition allows it.  If the client still has a car we suggest that you are added to the family’s insurance policy.  To drive, you’ll need a full UK driving licence.