Unlike introduction agencies we are fully regulated in England and Scotland. This means the care and support we provide is regularly inspected. We are the only dedicated live-in care provider in England to achieve an ‘Outstanding’ rating by the Care Quality Commission (CQC). We have achieved this rating in all five measures – safe, effective, caring responsive and well-led. In Scotland, our service has been inspected by the Care Inspectorate (CI). It has achieved the highest rating of a 6 (Excellent) for quality of care and support and 5 (very good) for staffing, management and leadership. We know this provides families with peace of mind that their loved one is receiving the best possible care.
Year on year we have won more care industry awards than any other home care provider, including four dementia accolades recognising our approach to delivering outstanding dementia care.
We know how important it is for our families to feel connected to the programme of dementia care we are providing their loved ones, as and when they want. Our secure online portal allows family members, as well as healthcare professionals to access daily care notes, care plans and a diary of events and appointments. So even if you live some distance away this provides a reassuring window into the care your loved one is receiving.