What is Home Care? | The Good Care Group

What is home care?

Home care is a flexible support service that allows you to receive the bespoke support you need when you need it – all from the comfort of your own home.

Have you ever felt that you could benefit from an extra pair of hands at home? Home care is a flexible support service that allows you to receive the bespoke support you need when you need it – all from the comfort of your own home.

A professional home carer will visit your home to provide practical support with daily living. This could include cooking your favourite meals, helping with domestic tasks around your home or accompanying you out about in your local community.

The Good Care Group has provided high-quality home care services across the UK for over 10 years. Our home care services are flexible and designed to improve quality of life whilst enhancing well-being. Our home care services have received the highest possible rating of ‘Outstanding’ from the CQC in England and rated ‘Excellent’ by the Care Inspectorate in Scotland.

If you are considering home care for yourself or a loved one, book a free, no-obligation assessment with one of our care advisors.

Book an assessment

What are the benefits of home care?

There are many life-changing benefits to receiving care in your own home:

  • A quality of one-to-one personal care and attention unrivalled by residential homes.
  • Maintain your independence and freedom to live life as you choose.
  • The comfort and security of living in familiar surroundings.
  • Stay in your local community among friends and neighbours.
  • Relief from domestic chores such as cleaning, shopping and laundry.
  • Eat what you want to eat and when you eat, with home-cooked meals prepared for you.
  • Total peace of mind, both for the care recipient and for their family.
  • Complete continuity of care, even 24 hours a day.

Home is best for the care you need

We believe there is nowhere like home to receive the care you need. Our home care service is highly personalised to reflect not just an individual’s care needs but their choices, wishes and social preferences. This enables our clients to maintain as much independence as possible while enjoying the lifestyle they are accustomed to.

The Good Care Group is not an agency. We provide a fully regulated and managed service, so you can be assured that the home care service you receive is of the highest quality. We recruit, train and employ all of our carers, only selecting those with at least six months of care experience.

Our rigorous recruitment and selection process, along with our longstanding reputation in the home care industry, allows us to provide our valued clients with one simple thing – care without compromise.

What’s included in our service?

Our comprehensive care packages include:

  • Full assessment before care starts
  • A highly personalised and flexible care plan developed with input from family and other healthcare professionals
  • Social activities and support with hobbies
  • Specialist support and expertise – 24 hours a day, 7 days a week
  • Matching the most suitable care team to meet the holistic needs of our clients
  • A dedicated care team led by an expert regional care manager
  • Meal planning and household support
  • Access to clinical expertise and medical support

What home care services are available?

Live-in care

Live-in care is when a carer comes and lives with you in your home to provide you with around-the-clock care, companionship and support so you can live a better quality of life at home. Live-in care is a direct alternative to moving into a care home, as it allows you to receive support for complex health needs without the stress and upheaval of leaving your home.

Learn more about live-in care

Hourly care

Hourly care is a flexible care service that can be completely tailored to your schedule and lifestyle. Popping in for care visits for as little as one hour, our professional carers can assist with anything from making your lunch, supporting personal care routines or assisting you out and about in the local community.

Learn more about hourly care

Specialist care services

Specialist care services are typically for people who have substantial and ongoing healthcare needs as a result of chronic illness, disabilities or following hospital treatment. Professional and expertly-trained carers can provide many clinical care tasks in your own home, improving your health outcomes and enhancing your quality of life. Our specialist care services are overseen by our in-house specialist clinicians, Consultant Admiral Nurse, Dr Jane Pritchard and specialist Occupational Therapist Jackie Cooper.

Learn more about our specialist care services

Respite care

Respite Care can provide a family carer with a much-needed break from their caregiving duties or can be used as an opportunity to see how live-in care works and whether it is right for you and your family. A series of bookings can be made over a period of time with the same care team, providing consistency of care for your loved one. Peace of mind when you need it most.

Learn more about respite care

What support can a home carer provide?

Personal care

Sensitive support with personal care routines, including task-oriented care, such as bathing, dressing and continence support, and self-esteem care  – including nail and hair grooming.


Our carers are matched to your values, interests and personality to give life more meaning. Your carer is there to provide much more than practical support – they are a friendly face and a source of companionship throughout the week.

Managing medications

Carers can organise and administer medication or collect it on your behalf. Our carers use an electronic system for proactive medication management, which care managers closely monitor.

Planning & cooking meals

Your carer will plan and cook meals according to your choice, preferences and nutritional needs, all served at a time that suits you.

Pet care

Carers will happily support looking after your pet, including dog walking, cleaning their homes and providing regular food and love.

Trips around the community

Staying connected to your community is great for your well-being, which is why our carers will support you to access activities and hobbies you enjoy.

Specialist nurse-led care

Led and supported by our specialist Consultant Nurse, our nurse-led care includes delegated health care tasks for those with complex health needs.

Domestic tasks

Light housework, watering your plants and taking the bins out – keeping your house to the standards of cleanliness and tidiness you always have.

Ensuring safe mobility

Our Occupational Therapist offers expert advice on equipment and home adaptations to improve safe movement and minimise falls in your home.

Home care costs

Live-in home care costs are comparable to care homes and often less. In care homes, nursing care can increase costs. With live-in care, you can keep your home, and fees only cover support, not room and board.

The cost of live-in care from The Good Care Group starts at £1,095 per week for part-time care, and from £1,395 per week for full-time care.

Our care team can provide exactly the same quality care that we are renowned for but in a more traditional visiting care format. After a bespoke home assessment, we can provide a full quote for the weekly cost of care.

Visit our planning and costs page.

Why choose The Good Care Group?

CQC-rated ‘Outstanding’

We are the only dedicated live-in care provider in England to achieve an ‘Outstanding’ rating in all five measures by the Care Quality Commission (CQC). In Scotland, our service has achieved the highest rating of 6 (Excellent) by the Care Inspectorate (CI).

Complex care specialists

A Specialist Care Service, led by in-house experts Dr Jane Pritchard and Occupational Therapist Jackie Cooper, enables those with complex care needs to receive high-quality care at home.

Recruiting and retaining the best carers

Only 2% of prospective carers pass our recruitment process, including a situational judgement test. All of our carers have a DBS check and must have previous care experience – over 50% have 12 months’ care experience when they join us. Our industry-leading training programme.

A fully-managed service

We are not a care agency; this means we fully employ, train and supervise our care staff. We are regulated by the regulatory bodies for care – the CQC in England and the CI in Scotland – which agencies are not.

Continuity of care

Better pay, benefits and conditions than the industry average means our carers stay with us for much longer – resulting in high-quality care for clients with minimal disruption.

Improving health outcomes

Measurable health outcomes are reviewed annually, including reducing hospital admissions and training carers to use UTI kits. This keeps our clients living in their own homes for longer.

Local teams with national coverage

A regionalised service led by local care managers across England and Scotland, supported centrally by our team round the clock.

How do I arrange home care?

To find out how we can support you or a loved one, simply follow our three simple steps below:

  1. Speak to our team

Our dedicated client services team can answer all of your important care questions. Call us on 0808 189 3589.

  1. Your care assessment

Meet your local care manager to discuss your needs and preferences in detail during your free care assessment.

  1. Outstanding care at home

Meet your carefully matched professional carers who will provide you with high-quality care at home.

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Talk to us about your care needs

To talk about your care needs contact one of our friendly advisors. Calls from landlines are free.

0203 728 7577

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