Using technology to communicate with older people

Using technology to communicate with older people can be immensely beneficial. This blog will tell you all about the pros/cons and how to get started.

Using technology to communicate with older people has never been more important.

Of course, these new techniques can never replace the sheer joy of conversing with your loved one in person.

However, with loneliness on the rise among older people and families spread increasingly further apart, communications technology – such as video calling/instant messaging for desktop or mobile devices – can act as a useful stopgap when meeting up just isn’t possible.

Today, we’ll discuss the pros and cons of using technology to communicate with older people. Then, we’ll give you some helpful tips that could help your loved one adapt to these new methods.

What are the pros and cons of using technology to communicate with older people?

Using technology to communicate with older people isn’t without its pitfalls. But, with so much to be gained, the benefits undoubtedly outweigh the costs:


With communications technology, you can:


However, you should also be aware that you may:

  • Need to help your loved one select suitable devices and set up a decent Wi-Fi connection
  • Face some upfront costs to invest in the right technology
  • Find it challenging to explain how and when to use each device or app

How to help older people use communications technology with confidence

In order to help your loved one get the most out of communications technology, make sure you:

  • Explain its importance: Say why you think staying in regular contact is important, how this technology helps and how you intend to use it in order to help them understand its value over more traditional methods of communication.
  • Provide clear instructions: Give detailed, logical instructions for the device itself and relevant apps. Make sure you cover everything from turning on the device through to making contact. Avoid any technical jargon or assumptions about what they already know.
  • Demonstrate its usage: Instructions are useful long-term, but showing is always more effective than telling. Walk your loved one through the steps they need to take while you’re with them; let them ask questions and explore the technology for themselves.
  • Set up the device: Change the settings for ease of use (e.g. increase font size) and download a limited number of relevant apps to form the basis of your communications, such as FaceTime, Skype and WhatsApp.

Using technology to communicate with older people can make an enormous difference to their lives. Keep these points in mind to make the process of adopting this technology as straightforward as possible.

Help your loved one stay socially engaged and spend quality time with friends or family by calling on the friendly team at The Good Care Group.

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