Care to collaborate – “The Good Care Group cares about our clients as much as we do”

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The Good Care Group have had a professional partnership with All About Homecare for over four years. All About Home Care is a CQC ‘Outstanding’ rated hourly care service, providing care to clients in Sevenoaks, Tunbridge Wells and the surrounding areas.

 

The partnership between The Good Care Group (TGCG) and All About Homecare (AAHC) has enabled the best possible support and transitions to be provided to AAHC’s clients, who’s care needs have progressed to a more advanced stage.

An example of this partnership, working within best practice for the client and their needs is Mrs H.

The Partnership Journey

Rachael Fox, Registered Manager at All About Home Care explained that Mrs H had been a client of AAHC for over 12 months. Her needs and conditions were becoming greater than what daily visits could provide and she had always expressed a wish to stay at home. So AAHC recommended that the family contact their trusted partners, The Good Care Group, who could provide live-in care.

Rachael comments,

“Having a clear referral pathway gives our team and our clients the information they need to go directly to TGCG’s client services team, who can guide them and answer questions relevant to their situation. We know TGCG, how they work and the value set they hold which mirrors our own. A trusted partnership is fundamental to giving our clients options, choice and the reassurance that TGCG will deliver a quality service that meets their needs. TGCG cares about our clients as much as we do.” 

A benefit of being a TGCG trusted partner, is the reassuring knowledge of knowing your client referral will be dealt with very quickly by the Client Services team,

“Our clients and families have fed back that they have had quick responses and a good experience from an empathetic Client Services team, which enabled them to make informed decisions for their care needs.”

As part of the partnership agreement, TGCG keeps their partners informed about the outcomes of all live-in referral enquiries. This ensures TGCG’s trusted partners can offer ongoing support and monitor their clients to ensure they have found the enhanced care they need.

In the case of Mrs H, who is living with dementia, having a trusted partnership was key. With relevant permissions, Rachael worked closely with TGCG Care Manager, Kerry, sharing 12 months of historical person centered and needs led information. This was invaluable to TGCG when building a care plan that reflected not only Mrs H’s care needs, but who she was/is as a person; her preferences and the important people who are in and have shaped her life. This information is fundamental when working with someone with dementia; to enhance reminiscing, avoid anxiety and facilitate a meaningful day. This information also helped find the right professional care team to work with Mrs H and helped the client/carer match that both TGCG and AAHC strive to achieve.

Working in collaboration also meant that advocate family members of Mrs H did not have to repeat historical information. Making the transition to joint working smoother and less anxious for them.

Whilst working jointly at Mrs H’s home it was important that both TGCG and AAHC respective teams worked as one to achieve the best outcomes. Rachael comments,

“Transitioning from hourly to live-in care for Mrs H was managed well, with the introduction of the TGCG live-in carer and continued daily visits from her existing hourly carer, to support the live-in carer and the transition process.”

TGCG Care Manager, Kerry, worked closely with Rachael to ensure that their care teams were well supported and continuity of faces was managed with a small, consistent team. Kerry and Rachael reviewed Mrs H’s care notes and carer feedback weekly, identifying subtle changes so that the respective care plans were aligned and care delivered was mirrored across AAHC hourly support visits and TGCG’s live-in carer.  Both parties maintained open, honest communication lines, which ensured Mrs H received the best care and outcomes that upheld her dignity, independence and choice.

Consistency and continuity is important for everyone, especially for those people living with dementia.  A trusted partnership approach with TGCG enables AAHC to refer clients with confidence. It enabled Mrs H to live in her own home with familiar surroundings and familiar faces and receive the care she needed; delivered by a small dedicated team, who in turn have a large multidisciplinary team behind them.

AAHC has worked in partnership with TGCG for over 4 years and both parties work jointly when required to achieve the best outcomes for their clients.

Kieran Brennan, Director, All About Home Care – comments,

“We have had the pleasure of working with The Good Care Group over four years and have found them to be highly professional in all their dealings with clients.

We have had situations where a client’s care needs have increased to the point where our hourly care service is no longer sufficient to meet those needs. Often the client is keen to stay in what is often their family home of 40 years. 

Live-in care from The Good Care Group has often fulfilled those additional needs. They are always quick to respond to enquiries and understand the client’s needs. They work effectively with us to ensure a seamless transition. This gives the client the reassurance that their care needs will continue to be met.

Communication with The Good Care Group is open and timely and any issues identified are resolved with the clients’ needs in mind. We find their carers well trained, professional and friendly and our staff find it a pleasure working with them, when we are providing additional care or providing break cover.

As an ‘Outstanding’ care provider, we also look to partner with organisations that share our values and are committed to excellence in all they do. We find The Good Care Group is an ideal partner. Some of the words that come to mind when we work with The Good Care Group are: professional; client focussed, responsive and lovely staff.”

About The Good Care Group

The Good Care Group was founded in 2009 with a vision of becoming the leading provider of high-quality home care services that enable people to live well in their home for longer, avoid the stress of moving into a residential care home and enjoy a greater quality of life.

Today the care provider has regional care hubs in Scotland, North, South East, South West, West Midlands, East Midlands and East Anglia, which allow it to deliver live in care services throughout England and Scotland.

A better alternative to care homes, The Good Car Group provides quality 24/7 one-to-one care to enable the elderly to live at home for as long as possible while giving loved ones and family peace of mind.

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