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Emergency home care for the elderly

 

We know through our experience of helping and supporting families with live-in care services for over 10 years, that a person’s care needs can change dramatically within a very short space of time in older age. Whilst many families are afforded the time to research and plan care at home to find the right solution for their loved ones, many are thrown unexpectedly into a situation where an emergency home care service is needed immediately.

Maybe your loved one has had a fall or accident in the home and requires urgent convalescent care to ensure they are safe and well in their own home or they need emergency home help to facilitate a quick discharge from hospital or a sudden illness has gripped unexpectedly.

It might be that your loved one is already living with a condition, like dementia, Parkinson’s or Multiple Sclerosis and has been managing well, but their care needs have increased suddenly and an expert and high quality emergency home care service is
needed quickly.

At The Good Care Group, we know that it is difficult for families when thrown into an emergency relating to care of a loved one, as it can be challenging for them given their own commitments to provide what is needed. Our high-quality emergency home care service provided by a trained and expert carer can be put in place within as little as 24 hours. Peace of mind just when you need it.

What is emergency home care used for?

There are several different situations when emergency home care can be used to support immediate as well as on-going care
needs including:

  • 24-hour live-in care for when round the clock care is needed to ensure a person can continue to live well in their own home.
  • Respite care can provide a family carer with a much-needed break from caring for a loved one, or can be used as an opportunity to see how live-in care works and whether it is right for you and
    your family.
  • Short term care following hospital discharge or for those needing post-operative rehabilitation, stroke care or cancer care.
  • Complex care of medical and specialist conditions like dementia, Parkinson’s or Multiple Sclerosis can be supported with emergency home help so there is no need to go into a care home to receive this level care and support.
  • End-of-life palliative care which ensures a person’s needs and preferences are met until the very end of their life.

"The Good Care Group stepped in and provided excellent care to my mother very quickly when her health deteriorated. I would not hesitate to recommend them to others looking for a professional and trusted care provider who can respond to
urgent requirements."

– D King

What does emergency home care provide?

Our professional carer will be quickly on hand to provide you with the following emergency home care for the elderly:  

Personal care

Personal care is a broad term used for several tasks to help you maintain your personal hygiene and appearance, including washing, dressing, grooming and toileting.

Companionship

A perfectly matched care team is there to provide all the companionship you need – a listening ear, a friendly chat over a cup of tea, reassurance when you need it. The carer will be on hand when you need but will also use discretion and be aware when you need your own space.

Social and emotional support

A care plan will outline all your social interests and preferences and the carer will help you to maintain all your activities and hobbies, both in and out of your home. The carer will support you to continue to feel connected to your family, friends and local community facilitating any social events or gatherings you wish to have or attend.

Specialist support for conditions

If you are living with a condition such as dementia, Parkinson’s or Multiple Sclerosis (MS) a professional carer will be trained to provide you with the specialist care you need whilst focusing on improving your quality of life.

Complex care

If you are living with an on-going medical condition, or have been discharged from hospital following treatment and need complex care, a carer can provide nurse-led care that is supported by clinical experts to ensure the care provided is to the very highest standard.

Medications administration and management

The carer is trained to proactively and efficiently administer medications to ensure your optimum health and wellbeing.

Meal planning and cooking

Carers will help you to plan your meals according to your dietary requirements, nutritional needs and personal preferences, including cooking your favourite meals and shopping for your groceries.

Domestic and household support

A professional carer will ensure your cleaning regime and domestic household tasks are maintained, so you can live-in your home the way you always have. The carer will help with household administration and will be happy to run errands out of the home.

What is included in our emergency home help service?

  • Full assessment can be conducted within 24 hours and very often the same day
  • Perfectly matched care team to meet your recovery needs
  • Access to clinical expertise and medical support
  • Bespoke and flexible care plan developed with input from the family and other healthcare professionals
  • Dedicated care team led by an expert regional care manager
  • Meal planning and household tasks
  • Social activities and lifestyle enhancement
  • Specialist support and expertise - 24 hours a day, 7 days a week

Why choose The Good Care Group for emergency home help

There are many compelling reasons to use The Good Care Group for an emergency home care service for the elderly.

 

Experts in emergency home healthcare

We work closely with and liaise with all other healthcare professionals involved in delivering care to someone who needs nurse-led emergency home care, including GP’s, district nurses and physiotherapists to ensure all health needs through a holistic and multi-disciplinary approach to care planning that enables quick and speedy discharge from hospital.

Our expert Occupational Therapist, Jackie Cooper provides our clients with the support they need to live safely and well at home, with all the equipment and any home adaptations they need to help them to live a fulling life, as independently as possible.

We have a dedicated in-house Specialist Consultant Nurse, Dr Jane Pritchard who develops, leads and supports our approach to delivering high quality care at home. Dr Pritchard will ensure our care teams are supported to not only effectively manage medications but are able to provide support with several complex medical inventions.

Innovating care delivery through technology

Unlike any other live-in home care provider in the UK, we have invested in creating our own market-leading technology to further enhance our service. Through the development of an online community for our clients, their families and our professional carers, we are proactive and responsive to emerging issues, whilst enabling the softer social benefits that technology brings. The secure site is focused on ensuring our carers are equipped to effectively deliver the high-quality cancer care our clients should expect, whilst delivering improvements in health outcomes. Our families can access important information about the care of their loved one, providing a reassuring window into the care they are receiving.

Our professional carers use the community through a Chromebook to complete daily care records, update care plans, monitor nutrition and hydration and manage medications proactively so they are never missed. This allows us to effectively monitor the health outcomes of our client’s care, so we can prevent and respond to incidents and ensure the very highest quality of care is always provided. The online community also allows our professional carers to network, support each other and share best practice, resulting in them feeling less isolated in their roles, something very common in live-in care.

For families who may live some distance away from their loved one, they can access care plans, care records and a calendar of events as and when they wish, offering much-needed peace of mind. We are proud that this community offers families a transparent and immediate insight into our service. The technology also provides families with financial information relating to their care package in a timely and accurate way. They can also connect with our other clients’ families who may well be in a similar situation as themselves, so they can share their care experiences and support one another.

Our professional carers will utilise the technology for their clients’ socialisation and enjoyment – everything from video calls with family members so they feel connected, online shopping to general
web browsing.

Improving health outcomes

At The Good Care Group every decision is driven by delivering improved health outcomes for our clients. Through our dedicated and committed approach to providing high quality cancer care to our clients and the use of our market-leading digital technology, we see significant improvements in our clients’ overall health and wellbeing every year.

Unique to the live-in home care market, the technology we use enables us to effectively and regularly monitor, analyse and measure the care we provide to gain valuable insights that inform and shape the care we provide. This technology also allows us to identify any risks in a timely manner ensuring we can put steps in place to avoid unnecessary interventions and hospital admissions. We then benchmark our data to demonstrate how effective our care is in improving the quality of our client’s lives in the context of other types of care provision, for example care homes.

Our health measures are focused on achieving the following:

  • Promoting wellbeing, independence and enjoyment
  • Reducing behaviours that challenge through psychosocial techniques
  • Reducing and eliminating antipsychotic drug use
  • Promoting excellence in nutrition and hydration
  • Reducing and preventing falls in the home
  • Reducing hospital admissions and re-admission
  • Reducing UTI’s and chest infections
  • Reducing carer stress

We are proud to be transforming health outcomes for those who require care at home. In 2019 our care teams achieved the following outcomes for those they cared for:

Unrivalled falls prevention programmes

In England alone, 30% of people over the age of 65 fall at least once a year and for those 80 and over it is 50%. By comparison, only 7% of our clients aged 65 and over fell at least once, and that was only 6% for those aged 80 or over.

Our clients are seven times less likely to suffer a serious injury as a result of a fall than residents living in a residential care home. This is a result of our quality one-to-one care, which just cannot be achieved in even the very best care home, and our effective personalised falls management programmes.

Working with our in-house Occupational Therapist, we identify clients who are ‘frequent fallers’ and through an intensive and personalised approach to falls management these clients experienced 47% fewer falls from being in our care.

Reducing urinary tract infections (UTI’s)

Through enhanced training and the use of our market-leading digital technology, our professional carers can perform urinalysis tests. This means they can provide accurate and timely information to GP’s, enabling a quick diagnosis and treatment. 82% of our clients were diagnosed in 2019 using urinalysis kits, preventing unnecessary emergency interventions and hospital admissions by 68%.

A specialist pathway for palliative care at home

For those with a life-limiting illness or a terminal condition, most of us given the choice would wish to end our days in the comfort of our own home. However, the percentage of people in the general population who can do that is as low as 16%. By comparison, our approach to one-to-one palliative care at home has enabled 77% of our clients to pass away in the place they love most – their own home.

Effective pressure sore management

Our high-quality home care provided by dedicated and professional carers has seen a staggering reduction in pressure sores in those we care for when compared to both hospital and care home settings. Our clients are nine times less likely to acquire a pressure sore than they are in a care home and three times less likely than in hospital.

Proactive monitoring of chest infections

Our partnership with an award-winning technology provider, Feebris has seen us reduce hospital admissions for those with respiratory problems by 28%. Our carers use handheld medical devices to detect early signs of illness, such as chest infections enabling timely intervention to avoid unnecessary hospital admissions.

Efficient management of medications

Our digital technology is used proactively to effectively support safe administration of medications, which has seen error rates of 3% compared to a 22% error rate in care home settings.

Reducing the use of antipsychotic medication for those living
with dementia

The use of antipsychotic medication to treat dementia symptoms has been increasingly challenged over the last ten years, as they have been shown to be harmful for people living with dementia and are at times prescribed unnecessarily. Through our approach to professional and specialist one-to-one care for those living with dementia, our clients are four times less likely to be prescribed antipsychotic medication than residents of care homes.

Peace of mind and reassurance for families

Rated ‘Outstanding’ by the Care Quality Commission (CQC)

The Good Care Group is the only live-in care provider in the UK to achieve an ‘Outstanding’ rating by CQC across all five categories – safe, effective, caring, responsive and well-led. We know this provides families with peace of mind that their loved one is receiving the best possible emergency home care.

A fully managed cancer care service

We provide a fully managed and regulated cancer care service which offers families reassurance at a time they need it most. Unlike introduction agencies who are not regulated by CQC, all our carers are directly employed and managed by us. We ensure they are supervised by an experienced manager and supported by clinical experts – 24 hours a day, 7 days a week.

Local teams with national coverage

We operate nationwide with a local approach to management of our teams near you. Each dedicated care manager has as small portfolio of clients to support, enabling the care team to provide a tailored one-to-one approach with the highest levels of monitoring and support.

Talk to us about emergency home care for the elderly

If you need our emergency home care, please call us. Our friendly and dedicated care advisors are available to take your call from 0800-2000 every day. We will work with you to ensure you can get the right care team in place quickly.