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Live-In Care is one of the safest types of care during COVID-19. Find out more here

Refer-a-friend Scheme

As an employee, you could earn £500 if you refer a friend as a Live-In Carer.

Refer a friend now

Here’s how it works

Send your friend’s details to us via the Carers portal

You get £300* when the referred friend successfully completes our Induction training and has been cleared for work

You get £200* when the person has been with the company for 9 months

Good news for your friend: they get £250* if they complete Grey Matter and pass probation within 16 weeks

*gross

Rated ‘Outstanding’ by the CQC

In April 2019, The Good Care Group became the only provider dedicated to live-in care to achieve an ‘Outstanding’ rating in all five categories of the CQC inspection.

Some questions we're often asked...

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  • Are you still recruiting Professional Carers during the Coronavirus pandemic?

     

    With the current Covid-19 virus there is great demand for people to receive care in their own homes.  Now more than ever, it makes a huge difference to older people that they can stay in their own homes.  There is nowhere better.

    Our entire recruitment process can be carried out remotely from the comfort of your own home.  Our friendly recruitment team can organise an initial telephone interview with you.  If you are invited for a final face to face interview this can take place via a video call (Skype, WhatsApp, Google Hangouts or similar).

  • How can I travel to placement during the Covid-19 outbreak?

     

    We would like to acknowledge the Prime Minister's briefing which announced stricter measures around the circumstances under which people can leave their homes.  It goes without saying that we are taking this guidance seriously, notwithstanding, Professional Carers remain key workers and need to be supported to get to placement.  We have issued a number of different letters to our Professional Carers to carry with them when travelling to and from placement as evidence that they are a key worker.

    Please be sure you are sensible whilst travelling to placement and that you are practising good social distancing (sit 2 metres from another passenger and practice robust hand washing).

  • What impact will Brexit have on me working in the UK?

    At TGCG we do not anticipate any changes in our recruitment practices across Europe in the medium term.

    Advice from UKHCA (United Kingdom Homecare Association): On Britain's exit of the EU, we have entered a  ‘transition period’, where current conditions for business and travel for UK citizens and those of the European Union (EU) and the European Economic Area (EEA) continue to apply until 31 December 2020.  See the UK Government website.  


    During this transition period there are no changes for those who are non-British non-EU citizens.  Meanwhile, citizens of the European Union, Norway, Iceland, Liechtenstein and Switzerland can apply to live and work in the UK after the end of the transition period. People who already have a ‘UK permanent residence document’ or other leave to remain will also be able to stay in the UK after the transition period.  An on-line questionnaire helps people work out whether they need to make an application, based on their individual circumstances.  See Continue to live in the UK after it leaves the EU”.  

    The advice from UKHCA is that those who are eligible to join the EU Settlement Scheme should do so.  This will give them either ‘settled’ or ‘pre-settled’ status, depending on whether a person has five years’ continuous residence in the UK.  Those who receive ‘pre-settled’ status will usually be able to gain ‘settled status’ once they have met the qualifying period.  There is clearly written guidance about the EU Settlement Scheme on-line. 

    In short: EU Citizens can still apply for TGCG vacancies and apply to live and work in the UK after the end of the transition period on 31 December 2020. 

  • I live overseas, where will the interview be held?

    A member of our recruitment team will be able to carry out the formal interview either via Skype, Hangout, Facetime or WhatsApp.

  • Once I receive my offer what do I need to do?

    You will receive the initial offer and contract of employment via email from your recruiter. Once you have read the documents you will need to sign them with an e-signature. All you need to do is click on the box at the end of the document and type in your name, click send and the document will be returned to us automatically.

  • What pre-employment checks do you need to carry out?

    All offers of employment are subject to us carrying out checks on your background and character. Before you can attend our training we will need to contact your 2 most recent employers for a reference. Your recruiter will ask you to complete a form giving the contact details of 4 people we can contact for your references. It is important that you complete this as soon as possible so that we have plenty of time to contact your references. Any delay in us hearing back from your references will mean a delay in your training and your employment with us.

    Police checks

    We will need to carry out an enhanced police check (DBS) in the UK. This is a requirement for anybody working with vulnerable adults in the UK. You will be sent a “new employee form” asking for copies of your ID documents which will enable us to apply for your DBS. The cost of the DBS is £54, this will be deducted from your first salary. Whilst we apply for this as soon as possible, please be aware that the processing time for this check can be anything from 1 week – 1 month, or on rare occasions it can be longer. If you are working in Scotland we will also need to complete a PVG check for you.

    Overseas checks

    If you have lived outside of the UK for 6 months or more in the last 5 years you will need to apply for an overseas police clearance. You will need to organise and pay for this (the cost is normally minimal) and bring a copy of it with you to training. It is normally a case of going to your local police station and requesting the check in person, often they can complete it on the same day you apply.

  • What should I bring to training?
    • Passport / ID card
    • 2 proofs of address dated within the last 3 months
    • Driving licence (if you have one)
    • Overseas police clearance
    • Any nationally recognised UK training certificates
    • Proof of National insurance (if you have one)
  • What expenses will I incur during training?

    We will pay for your accommodation; breakfast and lunch will be provided so you just need to pay for your evening meal and cover any additional personal expenses. You will also need to pay for your travel to training, which will be reimbursed in accordance with our expenses policy.

  • Who is responsible for booking my flight?

    You will need to book your own flights. You should aim to book flights at least 4 weeks in advance to keep costs to a minimum.

  • Do I have to pay tax and national insurance through the UK system?

    Yes, TGCG will deduct these automatically from your pay each month. How do I apply for a national insurance number? You will need to apply for a national insurance number once you have been assigned to a client. If you have already been assigned to a client, you should be looking to make an appointment at the closest Job Centre to your client’s home. You should book this on handover day so you have a whole free day to do this. Please read below the steps to take in order to obtain your national insurance number easily:

    • Step 1: Please contact the Job Centre on +44 0345 600 0643
      Monday – Friday 8AM-6PM (UK Time) and arrange an appointment at the local job centre to where your client lives for the date of your handover day.
    • Step 2: Prepare documents for the interview with the Job Centre. After scheduling an EOI (Evidence of identity) interview, you will have to gather your documentation for the interview. This would include your right to work in the UK and proof of address. If you have any issues with the fixed UK address, explain to them your work situation and ask for advice. We can always look at registering you to our office address if needed.
    • Step 3: Wait for follow up if required. Assuming everything goes well in the interview and you are not invited back – you wait. This step usually takes a few weeks but sometimes months to receive your number and card by mail. Although you do nothing, this step can be the hardest because while you are waiting you are getting charged emergency tax, but please don’t panic, if you over pay tax HMRC will contact you and you will receive this money back. Once you have received your National Insurance number you will need to forward us a copy of the letter so we can put you on the right tax code.
  • What should I do if I don’t have a UK bank account?

    We can only pay into a UK bank account. If you wish to open a UK account then find out from the bank you have chosen what they require, we would be able to support you with this. We find that once you have an employment contract in the UK, this can often help. We are also happy to provide confirmation of employment if required - Please email carerservices@thegoodcaregroup.com if you require this.

  • Where will my client be based?

    We are a national company and support our clients throughout England, Scotland and the Isle of Man. This could be in cities, towns or villages. At TGCG we look to match you with an ongoing client based on your skills and experience and the client’s needs, likes and dislikes, rather than on location. We know that companionship works both ways and that the experience is best for both of you when we get this right. This does mean that you need to be flexible with traveling to your clients, but don’t worry, you can claim your UK travel expenses back.

  • Do you offer regular patterns of work?

    At TGCG we offer a variety of rota patterns and you can decide which pattern you would like commit to. We believe in shorter, more flexible rota patterns giving you the perfect balance between work and spending time at home; these include:

    • 1 week on 1 off or 1 on 3 off
    • 2 weeks on 2 off or 2 on 4 off
    • 3 weeks on 1 off or 3 on 3 off
    • 4 weeks on 2 off or 4 on 4 off
    • 6 weeks on 2 off​​​
  • Will I be employed by TGCG?

    Yes, we are a fully managed service which means that you have support from our experienced team of managers and care professionals 24/7. You are never left to cope alone at TGCG. We also pay directly into your UK bank account every month and manage all of your tax and national insurance contributions.

  • Will I be living with the client?

    A live-in carer lives in the customers’ home and is on hand for 22 out 24 hours each day that they are scheduled to work.

  • When do I take a break from being a live-in carer?

    We offer a broad range of rota’s shown below to suit your personal lifestyle, so that when you have time off you can maximise your personal time. The rota’s below are shown in weeks for example 6 – 2 is six weeks on and two weeks off.

    • 1 week on 1 off or 1 on 3 off
    • 2 weeks on 2 off or 2 on 4 off
    • 3 weeks on 1 off or 3 on 3 off
    • 4 weeks on 2 off or 4 on 4 off
    • 6 weeks on 2 off​​​
  • Am I employed by the client I’m caring for?

    You will be directly employed by TGCG, not the family. We recruit, train, assess and manage all of our carers.

  • Do you prepare care plans for clients?

    Yes, a care plan is written by your Care Manager during the assessment of each client, detailing medication, medical conditions and all assistance required for that person’s day-to-day care. And what’s more the plan is stored on an electronic portable device within each client’s home.

  • Do I need to be able to drive?

    It helps if you can drive as it means you can get out and about with your client, if their condition allows it. If the client still has a car we suggest that you are added to the family’s insurance policy. To drive, you’ll need a full UK driving licence.

  • What happens after training?

    Once you have completed the training the head office team will be working hard to make sure you are cleared for work. Normally you will return back home and we will let you know as soon as all of your checks are completed. Below is a list of the information we need to have before you are able to be matched with a client.

  • What if I can’t get a flight to the UK on change over day?

    You must call the service centre immediately.

  • What if I have my flight booked in advance and my client no longer needs care, or I am sent to another location?

    We will work with you to change your flight and support any administration costs.

Call now to speak to our recruitment team