Name: Live in Care
Brand: The Good Care Group
Rating: 4.5 (155 reviews)

Question 1

What pre-employment checks do you carry out?

Accepted Answer

We complete a DBS (police check) in the UK for all our potential carers regardless of how long they have been out of the country. This is part of the compliance requirements placed upon us by the Care Quality Commission. If carers are working in Scotland there is a separate PVG clearance that the company will carry out.

Question 2

Police checks

Accepted Answer

We will need to carry out an enhanced police check (DBS) in the UK. This is a requirement for anybody working with vulnerable adults in the UK. You will be sent a “new employee form” asking for copies of your ID documents which will enable us to apply for your DBS. Whilst we apply for this as soon as possible, please be aware that the processing time for this check can be anything from 1 week – 1 month, or on rare occasions it can be longer. If you are working in Scotland we will also need to complete a PVG check for you.

Question 3

Overseas checks

Accepted Answer

If you have lived outside of the UK for 12 months or more in the last 5 years you will need to apply for an overseas police clearance. You will need to organise and pay for this (the cost is normally minimal) and bring a copy of it with you to training. It is normally a case of going to your local police station and requesting the check in person, often they can complete it on the same day you apply.  Alternatively our compliance team will be able to assist you.

Question 4

Will I be employed by The Good Care Group?

Accepted Answer

Yes, we are a fully managed service which means that you have support from our experienced team of managers and care professionals 24/7. You are never left to cope alone at TGCG. We also pay directly into your UK bank account every month and manage all of your tax and national insurance contributions.

Question 5

How do you calculate pay rates?

Accepted Answer

Our pay is calculated based on your skills and experience in care. Rewarding you for your experience, rather than being based on your client’s needs.  We also have some client placements where you will receive a daily enhancement to your pay.

Question 6

Will I be paid weekly or monthly?

Accepted Answer

Payroll is run monthly.

Question 7

Where will my client be based?

Accepted Answer

We are a national company and support our clients throughout England and Scotland. This could be in cities, towns or villages. At TGCG we look to match you with an ongoing client based on your skills and experience and the client’s needs, likes and dislikes, rather than on location. We know that companionship works both ways and that the experience is best for both of you when we get this right. This does mean that you need to be flexible with travelling to your clients, but don’t worry, we cover all of your UK travel expenses.

Question 8

Do I need to drive in placement?

Accepted Answer

A driver’s licence is an advantage but not a requirement, we have clients who live in areas where driving is an advantage. The client provides the car and the insurance, for you to be able to drive you and your client for the occasional trip out and about or to go shopping.

Question 9

Will I have to wear a uniform?

Accepted Answer

Whilst our Professional Carers are not asked to wear a uniform, we have high expectations regarding presentation. During your training and whilst at placement you should dress smartly, avoiding jeans or anything ripped or torn (even in designer).

Question 10

Will I incur any expenses during your face-to-face training?

Accepted Answer

We will pay for your accommodation (which includes breakfast) and lunch will be provided so you just need to pay for your evening meal and cover any additional personal expenses. We contribute towards your travel expenses to/from training and this amount will be confirmed with you by your recruiter at the time of your offer.

Question 11

What time does training start and finish each day?

Accepted Answer

Each day will begin at 8.45am and we should normally be finished by 6pm each day.  There will be breaks with refreshments at regular intervals and lunch provided. Friday training will normally finish by 5pm.

Question 12

What happens after training?

Accepted Answer

Once you have completed the training the head office team will be working hard to make sure you are cleared for work. Normally you will return back home and we will let you know as soon as all of your checks are completed. Below is a list of the information we need to have before you are able to be matched with a client.Apply now

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