Support for our existing clients
Find everything you need to manage and get support with your current care arrangement.
This page is for existing clients, if you are considering care for the first time, please visit our 'Care Services' section.
Need to contact us?
If you or your loved one need to contact us, please give your dedicated care manager a call, or talk to our client services team via your preferred method.
Call us
Speak with one of our friendly advisors about your care
Monday–Friday, 8am–7pm
Saturday, 9am–5pm
Out of hours
For emergencies, call the same number you use during the day.
Outside office hours, you’ll be connected to our out-of-hours support team.
0203 728 7577
Email us
Please email your dedicated care manager or our client services team via the link below, and we’ll reply as soon as possible.
Email usTell us about your experience (for current clients)
Complaints policy
Have a complaint? Please email us directly and we’ll work to resolve it as quickly as possible. You can also find the full details of our process below.
Safeguarding adults
We are committed to safety. Our complete safeguarding policies for England and Scotland are available for you to review below.
