The process is simple and designed around you:

1. Initial consultation – we talk through your needs and what matters most to you.
2. Care assessment & personalised plan – we create a plan tailored to you.
3. Matching with a suitable carer – we find someone who’s the right fit for you.
4. Start care at home – your dedicated carer begins supporting you, giving you peace of mind.

Carers can support people living with many health conditions, including:

• Dementia and Alzheimer’s disease
• Parkinson’s disease
• Stroke recovery
• Multiple sclerosis
• Frailty in later life
• Mobility limitations
• Long-term chronic illnesses

Care is personalised to each individual’s medical and personal needs.

Our carers are trained in complex conditions care and all care is overseen by our Clinical Lead Nurse.

A carer provides support tailored to your needs, which may include:

• Personal care (washing, dressing, grooming)
• Meal preparation and medication reminders
• Mobility and exercise assistance
• Household tasks such as cleaning and laundry
• Shopping or attending appointments
• Companionship and conversation

We can even help with pet care!

Yes. Families are able to to stay involved in care planning and decisions as they would like. Care providers regularly communicate updates and reviews to ensure everyone feels informed and reassured.

With live-in care, you stay in your own home and receive dedicated one-to-one support. Residential care homes provide shared care with staff supporting multiple residents. Live-in care offers greater independence, familiarity, and personalisation.

Live-in care is ideal for people who want to stay in their own home but need support with daily living. It is suitable for those who:

• Are older and need help with personal care
• Are recovering after a hospital stay
• Are living with dementia or Alzheimer’s
• Have mobility issues
• Require companionship and reassurance
• Need specialist care for long-term conditions

Yes. We ask that all of our home care clients provide a bedroom for their live-in carer, as well as access to a bathroom and closet space.

Yes. Care plans can be designed to support both individuals, allowing couples to remain together at home while receiving the help they need.

Carers undergo a rigorous recruitment process including:

• Background and identity checks (DBS)
• Professional references
• Training in care skills and safeguarding
• Ongoing supervision and professional development

Matching carers with clients ensures compatibility and continuity of care.

Matching you with the right care team is a key part of our approach.

Each carer is carefully matched, working with you and your family, to ensure they meet your care and support needs, but are also aligned to you on a personal level, sharing common interests, personalities, and backgrounds.

Our experienced care managers are skilled at selecting the right carers to meet your needs and support the life you want to live.

We understand how important familiar, consistent care is. At the same time, our carers need regular rest to stay at their best.

You’ll have a dedicated team of two carers, usually rotating every two to four weeks. This helps them get to know you well while ensuring they have time off when needed. If one carer is away briefly, the other will step in to keep your care consistent.

As a fully managed service, our skilled relief team is also on hand to support you during planned holidays or longer leave. Everything is arranged and communicated in advance so you can feel confident your care continues smoothly.

Your chosen carer will be there to support you for 2-4 weeks at a time, and then take a short break. During which, another professional carer will step in and provide continued care to the same high standard.

Your carer will stay with you for as long as you choose. Whether that’s 14 days of respite care while a loved one recovers from a hospital stay, or years, right up until end-of-life.

The Care Quality Commission (CQC) is the regulatory body in England that inspects and monitors care providers across the UK. A CQC-regulated service offers peace of mind and reassurance as to the quality offered by a care provider. Our ‘Outstanding’ rating in all five areas in England and our ‘Very Good’ in Scotland assures you we are exceeding standards in the quality of care we provide.

Quality is maintained through:

• Continuous carer training
• Regular care reviews
• Dedicated care managers
• Feedback from clients and families

Any concerns are addressed promptly. The care team works closely with clients and families to resolve issues and ensure comfort, safety, and satisfaction.

All our carers receive specialist training to support a wide range of conditions, including dementia, Parkinson’s, cancer and stroke. Each carer completes a 4 day expert-led in-house training before joining a household and continues their professional development throughout their career. With 24/7 guidance from their care manager, they’re always supported to deliver the very best quality of care.

Costs vary depending on the level of care and complexity of needs. Factors include:

• Type of care required (personal, dementia, complex care)
• Whether one or two carers are needed
• Medical or specialist support

A personalised quote is provided after a care assessment.

For more detailed information on our pricing and to discuss your unique needs, please visit our Cost of Live-in Care page.

The cost of live in care includes a tailored care package, a fully managed service, skilled carer matching, and 24/7 access to expert support.

Some people may qualify for funding or support through local authorities or benefits. Care advisors can help guide families through available options and provide advice tailored to individual circumstances.

Live-in care can be a cost-effective alternative to residential care, especially for couples. In a care home, couples would likely pay for two separate rooms, whereas live-in care only incurs a nominal extra cost for two individuals receiving care at the same address.

Benefits of live-in care compared with care homes include:

• One-to-one personalised support
• Staying in familiar surroundings
• Maintaining independence and routines
• Remaining close to family, pets, and community

It’s important to consider your financial situation and budget when deciding between live-in care and residential care options.