Training and support

Our in-depth, five-day induction programme gives you the right tools, skills and mindset to deliver outstanding care.  The course will be held in either London or Oxford with sessions led by our industry experts and condition specialists.

You’ll be taught live-in care skills, innovative care techniques and the knowledge needed to enable our clients to live safe and well at home.

The course will refresh and develop your knowledge. It covers a wide range of topics including:

• Neurological conditions
• Understanding dementia (Foundation level)
• First Aid
• Safeguarding, mental capacity, best interests and DOLS
• Medication administration
• Urinalysis
• The ageing process
• Common health conditions
• Personal care
• Skin care
• Continence management
• Nutrition and hydration
• End of life care
• People moving and handling

You’ll also learn about being an employee of The Good Care Group:

• Our values and culture
• Your terms of employment, i.e. pay, holidays and expenses
• IT & e-learning – understanding our systems
• Wellbeing – how we look after ourselves at work

Over the five days, you’ll experience a variety of training techniques, including hands-on applied learning, e-learning, reflective practice, workshops and practical learning and assessment.

You will also be introduced to our unique Good Care Together Carer Community. This is a colleague community that’s available 24/7 with helpful, friendly advice whenever you need it. With access to our online Carer Community, you’ll always feel connected.

While it supports our commitment to digital working, Good Care Together offers many more benefits...

• A secure forum for sharing advice, experiences and learnings from your placement with carer colleagues around the country
• A place where you will always feel part of the team, even if your placement is remote or far from home
• Time-saving help with admin, uploading expenses, scheduling time off and applying for overtime
• A helpful alerts service with regular updates and messages from Head Office

The people we care for are all very different, so the care we provide must be every bit as individual. It takes specialist training to fully understand the challenges your client faces and to deliver highly tailored, personal support.

In partnership with leading charities, including Contented Dementia Trust, Parkinson’s UK and The Stroke Association, we’ve developed a series of industry-leading programmes to further your training and knowledge.

If your client has dementia, for example, you’ll learn how to treat the whole person – the mind and the body, not just the symptoms of the disease. And you won’t be alone – our Consultant Admiral Nurse will be on hand to offer specialist support when you need it most.

Our shadow training programme is especially designed for exceptional individuals who have a passion to become a carer but who have limited care experience.

As with all applicants, you’ll attend our five-day induction programme, but asked to complete a significant part of the Care Certificate qualification beforehand.

Following induction and with the certificate completed, you’ll be teamed with a more experienced carer for your first placement, under the supervision of a dedicated Care Manager.

Probation

After the induction course, your 16-week probationary period will begin. During this time, you’ll work towards your Care Certificate online, with the support of our Learning and Development team, as well as your Care Manager. You’ll gain valuable knowledge and skills, which you can put into practice in your day-to-day care.

Webinars

We host monthly webinars, that you can access free and remotely from any location. They’ll cover a range of topics, presented by expert speakers, so you can continue to pick up helpful information both on and off-placement.

Workshops

Our carer workshops, which run throughout the year, will deepen your knowledge and understanding of issues surrounding Dementia, Parkinson’s disease, end of life care and more.

News and articles

Our weekly Operations Update, sent straight to your inbox, will keep you in the know with interesting articles and useful links to follow.

Diploma

As an employee of The Good Care Group, you’ll have the opportunity to study for the ‘Level 2 Diploma in working in care services’ and the 'Level 3 Award in Awareness in Dementia'. It’s part of our commitment to your development and we cover the cost of the course.

Documents required differ from person to person, however you should make sure you bring the following:

• Passport or birth certificate and visa (if applicable)
• Driving Licence (if applicable)
• 2 proofs of current address one dated within the last 3 months
• Criminal check from any country you have lived in for the last 5 years
• Any care related training certificates or proof of qualifications
• Your own Laptop or Tablet if possible

We will pay for your accommodation (which includes a continental breakfast) and lunch will be provided so you just need to pay for your evening meal and cover any additional personal expenses. We contribute towards your travel expenses to/from training and this amount will be confirmed with you by your recruiter at the time of your offer.

The hotel is approximately a 10 minute walk away from the office. This means you are not required to use the Tube each day. Our training is held in our head office in London. The address is:

120 Leman Street, London, E1 8EU

Below is a photograph showing the front of the office:

Underground stations:

• Aldgate - 10 - 15 minute walk
• Aldgate East - 10 - 15 minute walk
• Tower Hill - 10 minute walk
• Tower Gateway (DLR) - 10 minute walk

National rail:

• Fenchurch Street - 10 minute walk
• London Liverpool Street - 25 minute walk

Bus routes:

Bus numbers 15, 205, 25, 78 all have stops near to Leman street.

You’ll be taught live-in care skills, innovative care techniques and the knowledge needed to enable our clients to live safe and well at home. Over the five days, you’ll experience a variety of training techniques, including hands-on applied learning, e-learning, reflective practice, workshops and practical learning and assessment.The course will refresh and develop your knowledge. It covers a wide range of topics including:

• Neurological conditions
• Understanding dementia (Foundation level)
• First Aid
• Safeguarding, mental capacity, best interests and DOLS
• Medication administration
• Urinalysis
• The ageing process
• Common health conditions
• Personal care
• Skin care
• Continence management
• Nutrition and hydration
• End of life care
• People moving and handling

You'll also learn about being an employee of The Good Care Group. Including:

• Our values and culture
• Your terms of employment, i.e. pay, holidays and expenses
• IT and E-Learning - understanding our systems
• Wellbeing and how we look after ourselves at work

Each day will begin at 8.45am and we should normally be finished by 6pm each day. There will be breaks with refreshments at regular intervals and lunch provided. Friday training will normally finish by 5pm.

Once you have successfully passed all of our training modules, and have been cleared for work with reference and police checks returned, we will look to match you up with a client so that you are ready to start your first placement. Our Scheduling team will keep you up to date throughout this process.

Whilst our Professional Carers are not asked to wear a uniform, we have high expectations regarding presentation. You will represent The Good Care Group when on shift, so please attend both training and your placement in smart work attire; avoiding jeans, or anything ripped or torn (even if designer).

For the first aid and moving and handling training you will need flat, enclosed footwear and it is advisable to avoid wearing skirts or dresses on these days due to the practical elements of the training.