Home Care Shepherd's Bush | The Good Care Group

Home care in Shepherd’s Bush

Since the past decade, The Good Care Group has been delivering exceptional home care services throughout England and Scotland. We are proud to be awarded ‘Outstanding’ by the Care Quality Commission (CQC) across all five categories, making us one of the best home care providers in the United Kingdom. With a team of highly qualified carers behind us, we take pride in being a competitive choice for support in Shepherd’s Bush. 

We offer various flexible options, to fit perfectly to your needs and requirements. From regular visits through our hourly care service to round-the-clock support from our live-in care team, we will collaborate with you and your loved ones to design a personalised care plan tailored to your requirements. 

Our professional carers are here to support you whilst living in the comfort of your own home, surrounded by your family. Whether this is assisting you to visit your favourite spot in Hammersmith Park or providing complex care, we are here to help.

We cover home care across Shepherd’s Bush, including: White City

Arranging home care in Shepherd’s Bush

Our friendly and experienced team are here to help you and your loved ones make sense of the options available to you. Call us today we will help you every step of the way.

0203 728 7577

Types of home care we provide in Shepherd’s Bush

When you’re looking for the right type of home care for yourself or a loved one, we know how difficult it can be to try and decipher between the different options available. The Good Care Group is proud to offer both live-in care and hourly care to our clients in the Shepherd’s Bush area. Find out more about these two types of home care below.

Hourly care in Shepherd’s Bush

tips-and-visitstips-and-visitsThe Good Care Group offers hourly care services, providing consistent and regular support for individuals who require care from their home. This support offers a number of tasks. This involves assisting with household chores like cleaning, laundry, gardening and more personal aid such as toileting, showering and dressing. Our priority is to provide an exceptional level of care that enables you or your loved one to live a fulfilling life and to maintain that independence. Whether it is accompanying you around the stores in Westfield Shopping Centre or to cook you your favourite meal, we are here to help you to make the most of your days.

Our professional carers are available in Shepherd’s Bush to support you for as little as one-hour. As they are part of the community and are familiar with the local areas, they will be able to guide you to your local pharmacy to collect your medications, or will have an understanding of the best route to take when finding a nearby grocery store. 

We understand the importance of keeping your independence, that is why we take a special approach when meeting your care needs without taking over. Your preferences and choices are a priority to us and is why we assist you with living your life on your own terms.

Live-in care in Shepherd’s Bush

For individuals living with more complex care needs, live-in care could be the more suitable option. This type of care involves a dedicated carer that will reside in your home, and will be able to provide assistance whenever necessary. 

At The Good Care Group, we take great care in matching live-in carers with our clients, ensuring that they receive the best possible care. Our selection process involves considering a carer’s prior experience in handling specific health conditions, as well as their personality, preferences and interest. By considering this, it will give the confidence to you or your loved one that an exceptional level of care will be delivered, that addresses both physical and emotional needs.
By choosing our ‘Outstanding’ live-in care, this will allow you to remain in the comfort of your own home, whilst receiving round-the-clock care delivered by our carers. This means, you won’t have to worry about moving into residential care and can stay where you are surrounded by many memories. Whether you are dealing with complex conditions such as Parkinson’s, Alzheimer’s or cancer, or if both you and your partner require assistance with mobility and personal care, live-in care could be for you.

Why choose home care from The Good Care Group?

We believe that there is nowhere better to be than in your own home, which is why we are dedicated to providing the very best home care across England and Scotland. As the only live-in care provider to be awarded with an ‘Outstanding’ rating by the CQC, we are incredibly proud to be keeping as many people as possible living in their own home with our exceptional care.


Fully-regulated service

We’re not a care agency, so we employ and train all of our carers to the standards set by the CQC.

Rated ‘Outstanding’

With an ‘Outstanding’ rating by the CQC in all five areas, you can have complete trust and faith in our service.


Local to you

Our Shepherd’s Bush carers are employed from the local area, so you’ll have someone caring for you that has knowledge of your community.


Outcomes focused

We diligently monitor the outcomes of all of our clients, which significantly helps us to reduce falls, UTIs and hospital admissions.


Award-winning provider

More prestigious industry awards than any other home care provider for our service, training and culture.


In-house experts

Our in-house experts are led by a Consultant Admiral Nurse and an Occuptational Therapist, who specialise in dementia and mobility.


Jessica Monaghan

Hourly Care Manager,

I’m Jessica, Hourly Care Manager for The Good Care Group. I first joined the company in 2019 as a Live-in Care Manager, which I did for two years before leaving to start up an hourly care service for a franchise provider in North London. I rejoined The Good Care Group in 2022 as the Hourly Care Manager.

As Hourly Care Manager, my role involves working alongside our client services team, assessing new clients, creating robust care plans and risk assessments of their needs and working alongside the scheduling team to find a suitable match of carer for each client to ensure that their care is set up to achieve the best outcomes. I may also need to work alongside our Occupational Therapist or Consultant Admiral Nurse when setting up more complex care placements. My role varies day to day, and a lot of what I do involves supporting my team of carers and my clients with whatever the day brings.

My career in health and social care started in 2010. Since then, I have worked in various roles including as a carer, care scheduler, care supervisor, care manager and registered care manager. 

As part of my role, I need to complete regular calls to check in and stay up to date with my care team and clients. Every three months, my care team is called for supervision and clients have visits and monitoring calls to ensure that they are happy with the care being provided to them. Clients also have six-monthly or monthly reviews of their care. If there are incidents or accidents, I provide support to them to ensure the safety of everyone involved, ensuring to review risk assessments and care plans to prevent future occurrences. I also work with the training team and support carers with their career development. My role is to ensure that the care team feels supported and clients are happy with the care and support that they are receiving.

I hold a Level 5 in Health and Social Care and have supported individuals with a wide range of needs including dementia, palliative care, Parkinson’s, cancer, motor neurone disease, multiple sclerosis, learning disabilities, autism, mental health and neurological conditions. 

Alongside my Level 5 Diploma in Health and Social Care Management, I also hold a Level 3 in Education and Training, BILD Assessors qualification and an Open University qualification in Autism Awareness. I am a first aid instructor, moving and handling instructor and medication trainer. I believe that training is a vital part of the care role and continual development ensures the individuals that we support get the quality care they need.

I have witnessed both obstacles and successes within the sector and seen first-hand what difference can be made whether big or small in someone's life. I believe that the journey I have taken from starting as a carer to becoming a manager has allowed me to understand what support needs to be provided not only to the individuals we support, but the amazing carers that are providing it. I understand the importance of ensuring the highest quality of care is delivered, and enjoy leading and encouraging my team to work towards the best possible outcomes. I am an experienced care manager and have managed both hourly and live-in care in a home care setting. I have been able to see the benefits of people receiving care in their own home and remaining at home.

I am very proud of the journey I have been on to get to where I am currently in my career. I feel proud of my development and that I have been able to witness everything I have along the way from a carer to a manager.

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Services we offer in Shepherd’s Bush

Better than a regular care agency in Shepherd’s Bush

At The Good Care Group, we are a fully-managed home care provider, meaning that we follow all the guidelines outlined by the Care Quality Commission (CQC). We are rated ‘Outstanding’ by the CQC for our unrivalled expertise and exceptional care. Regular inspections are conducted to ensure that the highest standards of care are consistently delivered. Unlike other care agencies based in Shepherd’s Bush, we directly employ and train all our carers, offering several advantages. On the rare occasion that your regular carer is unavailable, we can provide suitable cover without interruption to the service. 

Additionally, we take care of all the necessary paperwork, including Disclosure Barring Service (DBS) checks, and ensure company benefits for our carers – something they would have to do themselves if they were self-employed by an agency.

Private care in Shepherd’s Bush

By choosing our Shepherd’s Bush care services, you gain the freedom to shape how you live according to your desires and needs. We meticulously create a personalised care plan that not only takes into your medical and health requirements but also your social needs and overall well-being

Our team of professional and compassionate carers are extensively trained to provide person-centred care discreetly. They are dedicated to offering support in a manner that matters to you. Whether it is assisting with morning routines and dressing or accompanying you to social activities like a weekly club with friends, we’ll be there to provide quality support that best meets your preferences.


Specialist dementia care in Shepherd’s Bush

There are currently over 900,000 people living with dementia in the United Kingdom, each diagnosis is different for each individual. At The Good Care Group, we recognise this, and that’s why our care plans are entirely personalised to each client to fit their needs, and is why we continue to deliver an ‘Outstanding’ care service throughout England and Scotland. 

Opting for dementia care at home presents a viable and often more fitting option than moving into a care home, as you can stay within the comfort of your own home and receive more one-on-one care by a matched carer. By choosing this approach, you or your loved one can receive a customised care plan that takes into consideration your diagnosis, medical requirements and personal preferences. This contributes to reducing the stress associated with leaving the familiarity of home.

Whether you or your loved one has recently received the news of a dementia diagnosis, or you are coming to terms with the process, our dedicated team of experts can provide you with the support and reassurance.  

At The Good Care Group, we offer a specialist service that is delivered by our Consultant Admiral Nurse, Jane Pritchard and Occupational Therapist, Jackie Cooper with their knowledge combined unrivalled support is provided to our clients. In addition to this, all our carers undergo specialised dementia training, that equips them to understand the various types of dementia, recognising symptoms and how to best care for individuals living with this condition.


Domiciliary care for additional support

Domiciliary care is provided to those that require care at home, so that they can continue living life on their own terms with the extra support from our care team. One of our professional carers will visit your home and will support you with daily tasks, such as housekeeping, preparing meals, dressing and reminding you to take your medications – we are here to provide comprehensive support. 

In Shepherd’s Bush, our carers are also available to help with errands, accompany you to the local supermarket, and provide support during appointments.This additional assistance, ensures that you or your loved ones can have peace of mind knowing that you will always receive the right kind of support tailored to your specific needs.

Respite care in Shepherd’s Bush

The need for care can arrive unexpectedly. This could be necessary if a loved one is caring for a family member and finds that they need short-term support whilst they go on holiday. It could also be required during a recovery after a hospital admission, known as convalescent care. During these times, our carers can ensure you get the best respite care

In Shepherd’s Bush, our local respite carers offer flexibility tailored to your specific care requirements. This can be either live-in, hourly or overnight care and is a great way to try out care for those that are unsure whether to have it for a longer period of time. During a much-needed break our carers can take over and give you the opportunity to rest and recharge. Whatever the reason, we are here to provide you with unrivalled local support.

Expertly-trained carers in Shepherd’s Bush

By achieving an ‘Outstanding’ rating by the Care Quality Commission (CQC), our exceptional training programme contributes to this top rating. We have a rigorous selection process where less than 2% of applicants successfully become a professional carer at The Good Care Group. This ensures that quality care is delivered at an exceptional level.

Prior to our carers starting their journey with us, we ensure that they attend our rigorous five-day induction training. This training will cover first aid, medical conditions such as dementia, end-of-life care, manual handling and inclusion and diversity. Refresher training is offered on a yearly basis, in order for all our carers to keep up-to-date with the latest developments. Our specialist service team also offers complex care training by our Consultant Admiral Nurse and Occupational Therapist. 

Support is at the heart of everything we do, for both our carers and clients. That is why we ensure our carers have regular catch-ups with a dedicated care manager, ensuring that help is provided where necessary.

How to arrange care in Shepherd’s Bush

Arranging care can be a big decision to make, we understand that you will want to ask many questions to ensure that we are the right provider for you. Our compassionate client services team will happily take your call and answer all your questions and discuss the different options available to you.

If you would like to find out more about how our carers based in Shepherd’s Bush can help to support you and your loved one in the comfort of your own home, follow these steps:

  1. ​​Call us today on 0808 2582 787 to have an initial discussion with our friendly client services agents.
  2. A free home care assessment will be arranged with a local care manager to discuss your needs in further detail.
  3. Start your journey with us and meet your new carers.

0203 728 7577

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