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An ‘outstanding’ live-in care provider

 

The Good Care Group has been providing high quality live-in care to clients across the country for over 10 years. Our care is focused on keeping people safely and happily in the comfort and familiarity of their own home, whilst improving their overall health and quality of life – something which is ever more important as we face the challenges of Coronavirus to our daily life and overall wellbeing.

Care is provided on a one-to-one basis and is highly personalised reflecting not just an individual’s care needs, but their choices, wishes and social preferences so they are able to maintain as much independence as possible and live a healthy and happy life. We are the only live-in care provider to have been rated ‘Outstanding’ by The Care Quality Commission in all five key measures - safe, effective, caring, responsive and well-led. We know this provides families with peace of mind that their loved one is receiving the best possible care.

For those living with specialist conditions, like dementia, Parkinson’s, Multiple Sclerosis (MS) or for those requiring stroke care, cancer care or palliative care, our expert live-in carers are highly trained to provide care and support that positively enhances quality of life, enabling people to live well in their own homes.

Our nurse-led care for those living with complex medical conditions is lead and supported by a dedicated Specialist Consultant Nurse, who works closely with our care teams to ensure we are consistently improving our clients health outcomes.

Whether you have mobility and frailty issues, are recovering from an operation and need convalescent care, or you simply require companionship care at home, our comprehensive live-in care service ensures you can live a fulfilled and meaningful life. Our approach to delivering OT-led care at home, supported by our in-house Occupational Therapist enables faster discharge from hospital to those coming into our care, whilst ensuring they have a comprehensive plan of care with all the equipment they need to live well at home, whilst significantly reducing the risk of falling.

Our approach to high quality live-in care through a fully managed and regulated service is providing many families across the country with peace of mind and much comfort that their loved one is in safe hands during the Coronavirus pandemic – isn’t that what we all need at this time.

What is included in our live-in care service?

Our professional carers will provide a range of live-in care services to support you through the challenges of Coronavirus:

 

Providing discreet and sensitive personal care

This can include the task-orientated aspects of caring for someone, like bathing and getting dressed, but also those that promote self-esteem, like having your nails maintained, or your hair styled. Maintaining high levels of self-esteem is paramount during the Coronavirus pandemic as we face the challenges of self-isolation presented by the lockdown in the UK.

Companionship as and when you need it

Our carers will provide companionship whilst ensuring your privacy is respected. We ensure that a perfectly matched carer shares similar values and interests to make life interesting, stimulating and enjoyable, whilst being there for you to support your emotional and psychological needs. One-to-one care and companionship can really make the difference when faced with not seeing family members through the Coronavirus crisis – a listening ear and kind reassurance can really make a huge difference to overall wellbeing.

Managing and administering medications

Our professional carers are trained in medications management and use an electronic medications system to ensure all medications are managed proactively and effectively. Our live-in care digital technology provides reassurance to families that their loved one’s health is being effectively monitored and they can have online access to the care they receive and their health outcomes. Carers will also support self-isolation by ensuring any medication is available as needed and will collect prescriptions from the pharmacy.

Ensuring safe mobility in and around the home

We have an in-house Occupational Therapist, Jackie Cooper who will provide guidance and expert advice as to what equipment can help improve safe movement and mobility around your home, whilst minimising falls. Jackie is well placed to provide recommendations on home adaptations that aim to improve the way you live your life in
your home.

Specialist and expert nurse-led care

We provide nurse-led care which means your live-in carer is trained to monitor and identify any changes in your health, responding appropriately and avoiding any unnecessary hospital admissions. Uniquely our care teams are supported by our in-house Specialist Consultant Nurse, Jane Pritchard. In addition to supporting our care delivery Jane provides much-needed support to our clients and their families. As part of our commitment to delivering a high-quality home care service, we monitor and measure health outcomes to ensure we continually improve the care we provide. This has led to improved health outcomes for our clients and reduces hospital admission, which is critical as we live with the Coronavirus.

Planning and cooking meals

Your live-in carer will plan and cook meals according to your choice, preferences and nutritional needs, all served at a time that suits you. With key-worker status our professional carers have priority access to shops and will support your self-isolation by shopping for you ensuring you have all the essentials you need.

Facilitating social arrangements in the home

Whilst you are unable to socialise as you used to because of the virus, our carer will proactively and creatively find ways for you to enjoy life at home maintaining as much normality as possible. Your care team will facilitate visits from family members that respect latest social distancing guidance. Our market-leading digital platform allows families to connect with loved ones virtually, bringing enjoyment and peace of mind for everyone.

Trips and visits out of the home in your local community

Our carers know how important it is to ensure you can continue to do as much as you wish and that you remain connected to your local community. If you are not shielding and able to go out your carer will make sure you can do as much as you wish – whether it is a stroll round the local park or simply getting some fresh air in an open space, they will ensure you are able to maintain a connection with your community as is safe to do so.

Domestic tasks

This includes cleaning of all rooms and vacuuming throughout to keep your house to the standards of cleanliness and tidiness you always have. Our care teams have been given extra guidance and support on maintaining the highest standards of hygiene during the Coronavirus pandemic to minimise risk of infection.

Caring for your much-loved pet

Carers will happily support looking after your pet, including taking dogs for regular walks.

Who can benefit from live-in care?

There are several different situations when live-in care can be used to support your care and support needs, including:

  • 24-hour live-in care for when round the clock care is needed to ensure a person can continue to live well in their own home.
  • Respite care can provide a family carer with a much-needed break from caring for a loved one, or can be used as an opportunity to see how live-in care works and whether it is right for you and
    your family.
  • Short term care, intermediate care or convalescent care following discharge from hospital or for those needing post-operative rehabilitation or recovery from illness. Complex care of medical and specialist conditions like dementia, Parkinson’s or Multiple Sclerosis can be supported with 24-hour home care – there is no need to go into a care home to receive this level of care.
  • End-of-life palliative care which ensures a person’s needs and preferences are met until the very end of their life.
  • Emergency care at home for those who need an urgent live-in care arrangement put in place following unexpected surgery, an accident, sudden illness or to support an individual who has or is recovering from Coronavirus.

"I want to say a heartfelt and personal thank you to the amazing in-home care tam from The Good Care Group, who are looking after my dad, particularly at this most challenging time during lockdown. They have had to isolate with my parents in order to keep everyone safe and not see their own families as a result. The care, support and kindness shown to my father (and mother) every day cannot be expressed in words. The team do a brilliant job and we are incredibly grateful."

- J Middleton on LinkedIn

Improving health outcomes

 

At The Good Care Group every decision is driven by delivering improved health outcomes for our clients. Through our dedicated and committed approach to providing high quality care to our clients and the use of our market-leading digital technology, we can see significant improvements in our clients’ overall health and wellbeing every year. We know at a time when families cannot be close to their loved ones due to self-isolation, shielding and social distancing restrictions it is even more important for them to feel peace of mind and reassurance that their loved one is receiving the best possible care and that their health is being effectively monitored and responded to. Unique to the live-in home care market, the technology enables us to digitally monitor health outcomes allowing us to effectively predict risk and shape the care we provide. We know, for example that urinary tract infections (UTI’s) are one of the leading causes of hospital admissions for our clients, so we equip our carers with handheld testing kits to proactively monitor our clients for infections.

We then benchmark our data to demonstrate how effective our care is in improving the quality of our client’s lives in the context of other types of care provision, for example care homes.

Our health measures are focused on achieving the following:

  • Promoting wellbeing, independence and enjoyment
  • Reducing behaviours that challenge through implementation of psychosocial techniques
  • Reducing and eliminating antipsychotic drug use
  • Promoting excellence in nutrition and hydration
  • Reducing and preventing falls in the home
  • Reducing hospital admissions and re-admission
  • Reducing UTI’s and chest infections
  • Reducing carer stress

We are proud to be transforming health outcomes for those who require live-in care. In 2019 our care teams achieved the following outcomes for those they cared for:

Unrivalled falls prevention programmes

In England alone, 30% of people over the age of 65 fall at least once a year and for those 80 and over it is 50%. By comparison, only 7% of our clients aged 65 and over fell at least once, and that was only 6% for those aged 80 or over.

Our clients are seven times less likely to suffer a serious injury as a result of a fall than residents living in a residential care home. This is a result of our quality one-to-one care, which just cannot be achieved in even the very best care home, and our effective personalised falls management programmes.

Working with our in-house Occupational Therapist, we identify clients who are ‘frequent fallers’ and through an intensive and personalised approach to falls management these clients experienced 47% fewer falls from being in our care.

Reducing urinary tract infections (UTI’s)

Through enhanced training and the use of our market-leading digital technology, our professional carers can perform urinalysis tests. This means they can provide accurate and timely information to GP’s, enabling a quick diagnosis and treatment. 82% of our clients were diagnosed in 2019 using urinalysis kits, and through the introduction of testing we were able to reduce emergency interventions involving a 999 call or ambulance call out by a staggering 63%. We have also achieved a 22% reduction in overall UTI related hospital admissions.

A specialist pathway for palliative care at home

For those with a life-limiting illness or a terminal condition, most of us given the choice would wish to end our days in the comfort of our own home. However, the percentage of people in the general population who can do that is as low as 16%. By comparison, our approach to one-to-one palliative care at home has enabled 77% of our clients to pass away in the place they love most – their own home.

Effective pressure sore management

Our high-quality home care provided by dedicated and professional carers has seen a staggering reduction in pressure sores in those we care for when compared to both hospital and care home settings. Our clients are nine times less likely to acquire a pressure sore than they are in a care home and three times less likely than in hospital.

Proactive monitoring of chest infections

Our partnership with an award-winning technology provider, Feebris has seen us reduce hospital admissions for those with respiratory problems by 28%. Our carers use handheld medical devices to detect early signs of illness, such as chest infections enabling timely intervention to avoid unnecessary hospital admissions.

Efficient management of medications

Our digital technology is used proactively to effectively support safe administration of medications, which has seen error rates of 3% compared to a 22% error rate in care home settings.

Reducing the use of antipsychotic medication for those living with dementia

The use of antipsychotic medication to treat dementia symptoms has been increasingly challenged over the last ten years, as they have been shown to be harmful for people living with dementia and are at times prescribed unnecessarily. Through our approach to professional and specialist one-to-one care for those living with dementia, our clients are four times less likely to be prescribed antipsychotic medication than residents of care homes.

"All the patients and families I have recommended have received an excellent service and The Good Care Group has made significant improvements to their quality of life."

- Dr Simon Moore, Private GP and founder of The Moore Medical Practice

Peace of mind and reassurance for families

 

Rated ‘Outstanding’ by the Care Quality Commission (CQC)

The Good Care Group is the only live-in care provider in the UK to achieve an ‘Outstanding’ rating by CQC across all five categories – safe, effective, caring, responsive and well-led. We know this provides families with peace of mind that their loved one is receiving the best possible care.

A fully managed and regulated live-in
care service

Our fully managed and regulated live-in care service offers families reassurance at a time they need it most. Unlike introduction agencies who are not regulated by CQC, all our live-in carers are directly employed and managed by us. We ensure they are supervised by an experienced manager and supported by clinical experts – 24 hours a day, 7 days a week.

Unrivalled management support

We operate nationwide with a local approach to management of our teams near you. Each dedicated care manager has a small portfolio of clients to support, providing unrivalled levels of support to, not just our clients, but our care team enabling a service that is of the very
highest quality.

What is included in our service?

Our highly personalised live-in care service includes:

  • Access to clinical expertise and medical support
  • Full assessment before care starts, including a Coronavirus
    risk assessment
  • Bespoke and flexible care plan developed with input from the family and other healthcare professionals
  • Matching of the most suitable care team to meet the holistic needs of our clients
  • Dedicated care team led by an expert regional care manager
  • Meal planning and household tasks
  • Social and lifestyle enhancement
  • Specialist support and expertise - 24 hours a day, 7 days a week

Costs of live-in care

 

Live-in care costs are typically in line with a care home, and sometimes less. Costs in care homes can be much more if you need nursing care. With live-in care you have the added value of being able to keep your family home and the fee you pay for your care is purely for the quality support you receive and not the room and board of a residential home. If you are a couple live-in care really is a cost-effective option. In a care home you would be charged double for two bedrooms. With live-in care there is only a nominal cost if two people receive care at the
same address.

Live-in care is often cheaper than the total cost of domiciliary care for in home people living with complex medical or specialist conditions. When a person is receiving hourly care, provided by a domiciliary care provider it is likely that you will be charged extras for additional services to support the person’s medical and care needs on top of the cost of a carer visiting. These extras add up and can become costly over time. The total cost to provide hourly care to someone living with high or complex needs can sometimes exceed the price of an inclusive live-in care service.

When considering live-in care providers, price is a factor in the quality of care provided and the level of service the provider offers, so should be considered with many other factors including:

  • Whether the provider employs its carers directly, how they train them and develop their skills to ensure high quality care is provided
  • How the service is managed – a fully managed service where you have around the clock support will generally command a higher weekly fee, but you need to consider the drawbacks of not using a managed service and constraints of family time
  • Whether the provider offers specialist care of conditions, nurse-led care where carers are trained to carry out the duties of a district nurse or whether input is provided from an expert Occupational Therapist – this will typically result in a higher weekly fee
  • Whether they measure improvements in health outcomes of its clients and can evidence how they do this
  • How the quality of care is monitored and measured – is there a focus and commitment to quality assurance
  • Is the provider regulated and inspected by the Care Quality Commission (CQC) – introduction agencies are not so you cannot be assured of the quality of the service you receive
  • Does the provider optimise technology in the service it offers? This could be by giving the family a way to stay connected to the programme of care their loved one receives via a secure website. This allows family members, as well as healthcare professionals to access daily care records and care plans, providing a reassuring window for families who live away from their loved ones.

Talk to us about your live-in care needs

We are here to provide the safest care to your loved one during the Coronavirus pandemic. We are experts in providing a fully managed, high-quality live-in care service rated ‘Outstanding’ by CQC. Call our friendly and approachable team today to see how we can help you and your family.