Live in Care

Assured Quality

Setting the standards for high
quality care in the home

Committed to delivering the best home care

We are registered with the UK government regulators - the Care Quality Commission (CQC) in England and the Scottish Care Inspectorate in Scotland and continually achieve the highest inspection outcomes. We also have an independent Advisory Board to help us continually innovate and deliver best practice.

Our control and quality assurance procedures including recruitment, training and monitoring of clients’ conditions help us to achieve high standards in home care.  Our services are fully managed and are supported by robust systems in which we invest.

We have been inspected three times by the CQC, and each time have gained the highest possible rating. Please click here to view our latest inspection report.

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Rigorous recruitment process

We only employ 5% of people who apply to become carers with us. All applicants complete a telephone interview, a face-to-face interview, followed by a selection day and psychometric testing. Successful applicants also complete our industry-leading induction training. And the following checks are completed:

  • A Barring and Disclosure Service (formerly Criminal Records Bureau) check or PVG disclosure in Scotland
  • Written references from an applicant’s previous two employers, verified by verbal references
  • A full employment history is explored - with any gaps explained
  • Identification verification
  • Verification of any medical or clinical qualifications and training certificates
  • Work permit status

Risk of agency carers

We acknowledge that some agency/introduction agencies offer a good service. However, their carers are self-employed so clients will need to manage everything from paying the carer, medical liaison to home administration. Rota patterns can often be long and many carers do not return to the same placement, resulting in poor continuity. And most agency carers are not registered with the Care Quality Commission and so are not regularly inspected.

We passionately believe that our home care service gives complete peace of mind – to clients and their families when it is needed most.

Industry-leading training programme

Our induction training programme, developed with experts, goes well beyond the statutory requirements. It covers:

  • Manual handling - carers learn the theory and legislation surrounding moving and handling, before a highly practical session which focuses on safe moving and handling operations and use of supportive equipment.
  • The care pathway - carers learn the daily, weekly and monthly routines of the company, what is required of them and what they can expect from us.
  • Caring for clients - personal care, the ageing process, common conditions and end-of-life care - carers gain practical hands-on caring skills in these areas.
  • Nutrition - menu planning to meet the nutritional needs and preferences of clients living with a range of different needs.
  • Dementia - introduction to dementia, the medical model, the SPECAL Photograph Album, communication skills, activities, behaviours that may challenge and distressed reactions, care planning and managing transitions.
  • Parkinson’s disease - delivered by Parkinson’s UK, carers learn about Parkinson’s disease and its impact on the person living with it.
  • First Aid - a fully accredited first aid course, delivered by ABC Training, covering all regulatory requirements.
  • IT - mobile phones, email, pocket roster, e pay slips, care academy, photo track – carers will be issued their care academy licence.
  • Medications management - delivered by Prescriptions Training, carers undertake an accredited course with interactive and work book elements, as well as an assessment which qualifies them to support clients with the administration of medications.
  • Ways of working - covering processes such as payroll, sickness absence, dress code, professional boundaries and expectations. Carers are also given the staff handbook.
  • Safeguarding adults - carers learn how to identify, prevent and respond to abuse including the whistle blowing policy. They will also learn about the Mental Capacity Act.

Once a professional carer is placed with a client, there is a further twelve weeks training in placement when a carer will be monitored, coached and assessed by an expert Regional Care Manager.  Mentoring, on-going specialist training, refresher training and professional development are all also offered.

Improving health outcomes

As part of our commitment to delivering quality home care services, we continually measure the following outcomes as part of our quality and compliance procedure:

  • Promoting wellbeing, stimulation and enjoyment
  • Setting and achieving personal goals for clients
  • Reducing behaviours that challenge through psychosocial techniques
  • Reducing and eliminating antipsychotic usage
  • Promoting excellent nutrition and hydration through home cooking  
  • Falls prevention and management
  • Reducing hospital admission and re-admission
  • Reducing, identifying and treating urine and chest infections
  • Ensuring regular medications reviews and reducing polypharmacy
  • Reducing carer stress and relieving the burden of care

At The Good Care Group we are striving to develop evidence based outcomes, which demonstrate the quality of our home care services.

The best carers

Our carers stay with us long-term - building lasting relationships and providing you with continuity of care. We believe our carers are the very best and here’s just a few reasons why: 

  • We conduct rigorous screening and checks - only 5% of those who apply make it to our training programme 
  • We employ our carers - we never use agency staff 
  • We offer expert training - each carer completes our industry-leading training programme based on the latest thinking and techniques 
  • We invest in our carers - on-going training and professional development, endorsed by charities and experts, helps our carers continually deliver best practice care 
  • We support our carers - our regional care teams and experienced managers are dedicated to small numbers of carers and clients to ensure high levels of 24/7 support 
  • We care about carers - shorter rota patterns, paid above market average salaries, paid holidays, performance related benefits and shares in our business

 

 

 

 

 

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