Live-in Care in Dumfries and Galloway | The Good Care Group

Live-in home care in Dumfries and Galloway

The Good Care Group operates across England and Scotland through closely knit local teams. Small client portfolios enable each dedicated Care Manager and their team to offer a tailored, 1-2-1 approach.

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‘Outstanding’ live-in care in  

The Good Care Group   has been providing high-quality live-in care to clients throughout   for over 10 years from our office in the heart of Edinburgh. Our care is focused on keeping people safely and happily in the comfort and familiarity of their own home, whilst improving their overall health and well-being.  Care is provided on a one-to-one basis and is highly personalised, reflecting not just an individual’s care needs, but their choices, wishes and social preferences. This means your loved one can maintain as much independence as possible.

Call our friendly team today

We are here to help you and your family. Call The Good Care Group   to find out how our live-in carers can support your loved one to have improved health and well-being

0203 728 7570

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Live-in care rated excellent by the Scottish Care Inspectorate

Unlike live-in care agencies in  , we are fully regulated in   which means the care and support we provide is regularly inspected by the Scottish regulator, the Care Inspectorate. We are proud our service has achieved the highest rating of a 6 (Excellent) for quality of care and support and 5 (very good) for staffing, management and leadership.  We know this provides families with peace of mind that their loved one is receiving the best possible care.

For those living with specialist conditions, like dementia, Parkinson’s, Multiple Sclerosis (MS) or for those requiring stroke care, cancer care or palliative care, our expert care teams are highly trained to provide care and support that positively enhances quality of life, enabling people to live well in their own homes.

Our nurse-led care in   for those living with complex medical conditions is lead and supported by a dedicated Specialist Consultant Nurse, who works closely with our care teams to ensure we are consistently improving our clients health outcomes.

Whether you have mobility and frailty issues, are recovering from an operation and need convalescent care, or you simply require companionship care at home, our comprehensive live-in care in   ensures you can live a fulfilled and meaningful life. Our approach to delivering OT-led care at home, supported by our in-house Occupational Therapist enables faster discharge from hospital to those coming into our care, whilst ensuring they have a comprehensive plan of care with all the equipment they need to live well at home, whilst significantly reducing the risk of falling.

Staying at home with high-quality live-in care

Given the choice most people would prefer to carry on living at home whilst receiving the care they need. However, when families are faced with the realisation that their loved one or family member needs increasing levels of care and support, many still feel the only option is to move into a care or nursing home. Whilst there are many good care homes in  , live-in care is fast becoming the preferred choice for those who wish to continue to live-in their own home, whilst receiving the care and support they need to have a good quality of life. There are many other compelling benefits to receiving care in your much-loved home as opposed to enduring the upheaval and disruption that comes from moving into a care home. 

Highly personalised one-to-one care from a live-in carer in   just cannot be provided in a care home. The way you choose to live your life will be restricted by imposed routines – when to get up, eat your food and when to socialise. For couples, live-in care in   means you can stay together as a loving couple with the care and support you need. This is not guaranteed if both of you move into a residential care home. Live-in care for couples is a very cost-effective option when compared to needing two packages of care in a care home – with live-in care in   there is only a nominal additional fee to provide care to a couple.

What does a live-in carer provide?

Our professional live-in carers in   will provide a range of live-in care services:

Providing discreet and sensitive personal care

This can include the task-orientated aspects of caring for someone, like bathing and getting dressed, but also those that promote self-esteem, like having your nails maintained, or your hair styled.

Companionship as and when you need it

Our carers will provide companionship whilst ensuring your privacy is respected.  We ensure that a perfectly matched carer shares similar values and interests to make life interesting, stimulating and enjoyable, whilst being there for you to support your emotional and psychological needs.

Managing and administering medications

Our professional carers are trained in medications management and use an electronic medications system to ensure all medications are managed proactively and effectively.  They will also collect prescriptions from the pharmacy.

Ensuring safe mobility in and around the home

We have an in-house Occupational Therapist, Jackie Cooper who will provide expert guidance and advice as to what equipment can help improve safe movement and mobility around your home, whilst minimising falls.  Jackie is well placed to provide guidance and recommendations on home adaptations that aim to improve the way you live your life in your home.

Specialist nurse-led care

We provide nurse-led care which means our professional carers are trained to monitor and identify any changes in your health, responding appropriately and avoiding any unnecessary hospital admissions.  As part of our commitment to delivering a high-quality home care service, we monitor and measure health outcomes to ensure we continually improve the care we provide.

Planning and cooking meals

Meals will be planned and cooked according to your choice, preferences and nutritional needs, all served at a time that suits you.

Facilitating social arrangements in the home

Your carer will ensure you can invite friends over for socialisation and celebrations, providing the support you need to enjoy yourself and not worry about organising anything.

Trips and visits out of the home in your local community

Our carers know how important it is to ensure you can continue to do as much as you wish and that you remain connected to your local community – whether that is a stroll round the local park or attending clubs or groups in the local area or visiting friends or those shops you always have.

Domestic tasks

This includes cleaning of all rooms and vacuuming throughout to keep your house to the standards of cleanliness and tidiness you always have.

Caring for your much-loved pet

Carers will happily support looking after your pet, including taking dogs for regular walks.

How we provide live-in care in  

There are several different situations when live-in care can be used to support your care and support needs, including:

  • 24-hour live-in care for when round the clock care is needed to ensure a person can continue to live well in their own home.
  • Respite care can provide a family carer with a much-needed break from caring for a loved one, or can be used as an opportunity to see how live-in care works and whether it is right for you and your family.
  • Short term care or intermediate care following discharge from a   hospital or for those needing post-operative rehabilitation.
  • Complex care of medical and specialist conditions like dementia, Parkinson’s or Multiple Sclerosis can be supported with 24-hour home care – there is no need to go into a care home to receive this level of care.
  • End-of-life/palliative care which ensures a person’s needs and preferences are met until the very end of their life.
  • Emergency care for those who need an urgent live-in care arrangement put in place following unexpected surgery an accident or sudden illness.

Care management in  

Our professional carer will provide a range of live-in care services in  :

A fully managed live-in care service

We provide fully managed and regulated live-in care across   which offers families reassurance at a time they need it most.  Unlike a live-in care agency who are not regulated by the Care Inspectorate, all our professional carers are directly employed and managed by us.  We ensure they are supervised by an experienced Registered Operations Manager, and a dedicated care manager, with support from our clinical experts and central office team – 24 hours a day, 7 days a week.

Expertly trained care teams throughout  

Our professional carers complete our industry leading training programme which has been created with leading charities and experts and goes well beyond industry standards.  This enables our professional carers to support a range of conditions affecting older people, including complex conditions that require more monitoring, care and support.  From training, through probation, into placement and beyond our carers never stop learning new skills that ensure they can deliver the quality care our clients should expect, whilst finding new ways to further enhance the level of care they provide.

A local dedicated care manager

Our approach to live-in care in   ensures you have a dedicated Registered Operations Manager who is accountable for the service we provide, with a dedicated Care Manager who will be available to you and your family, as well as our care teams on a day-to-day basis to ensure the live-in care we provide is to the very highest standards.

Unrivalled levels of support

Our management team in   provide unrivalled levels of support. Each care manager only has a small portfolio of clients to support, enabling the care team to provide a highly personalised and quality live-in care service in  , whilst clients receive more levels of monitoring and day to day support.

We take a holistic and multidisciplinary approach to caring for our clients in  , working and liaising closely with other health professionals included in your care, including GP’s, hospital discharge planners, physiotherapists, speech and language therapists and district nurses.

Our team has forged strong relationships with discharge teams at the following hospitals across  :

  • Royal infirmary edinburgh
  • Victoria hospital
  • Argyll and bute
  • Borders general
  • Western general edinburgh

We work collaboratively with these discharge teams to ensure fast and safe discharge from hospital, freeing up hospital beds throughout  , whilst ensuring a high-quality live-in care service is in place that results in unnecessary hospital readmission. Much-needed reassurance for all involved.


Eilidh Douglas

Care Manager,

My name is Eilidh Douglas, I am a Care Manager within Scotland Region 5. I have worked with TGCG since July 2021, originally starting my journey with TGCG as the Office Manager for Scotland then quickly moving into the Care Manager role. As a Care Manager, I support live-in carers to deliver high-quality care to our clients in the Scotland Area, so that they can stay safe and well in their own homes. This also means that I build up a great relationship with our clients and their families so that I can provide support to them, too.

I have worked within the health and social care industry since I was 16 years old. My Journey in this Industry began as I was a young carer for my grandmother, supporting my family with her care to allow her to remain living at home with the best quality of life until she reached the end of her life. I remember at such a young age the happiness this brought me knowing that she was receiving such good care, being around her family and familiar surroundings of her home. 

I also had experience caring for my own father over the most recent years who lived with a diagnosis of dementia, recurrent strokes, diabetes and numerous other health conditions, being the one to provide him with social stimulation and interaction, support to go on outings and to attend appointments, personal care and medication administration and sadly in the end supporting him with EOL care. 

My greatest accomplishment was knowing that I was there for my father until the very end, never leaving his side, ensuring that he had the best care possible and that he remained settled and comfortable the whole time. 

My personal experience of supporting my own family over the years with the care they required has allowed me to have a good grasp on what some of our clients and their families may be experiencing, and I really feel this has allowed me to bloom as a manager in this industry.

I have a good understanding and empathy towards most situations that occur in life and this has allowed me to build good relationships with my clients and their families. This has also allowed me to be able to support the carers who are providing hands-on care for our clients here at The Good Care Group because I have been where they are now. 

Over the years I have not only gathered much experience working as a carer for older adults but I have also gained experience working with younger adults with complex care needs. I have gained my SVQ Level 3 in Health and Social care as well as a PDA in Management. I am also certified in Moving and Handling Training to be able to train and support staff. I have had the opportunity to be trained by the Queen Elizabeth Spinal Unit to be able to support young adults with spinal injury care. 

I am also trained in supporting clients with dementia, Parkinsons, stroke, spinal injuries, diabetes, learning difficulties, complex care and behaviour needs, EOL and palliative care needs. Supporting clients with tracheostomies and ventilators , supporting clients on oxygen and suctioning machines, clients who are PEG fed. 

I have been trained in being able to change tracheostomy tubes for clients. I have had training and experience supporting clients who require suppository insertions and bowel stimulation.

I also have personal and work experience working with young adults and children with Autism and other neurological and developmental disorders

I have been in the healthcare Industry for over 14 years now. 

My Previous Experience in working roles have been in care and nursing homes but primarily within care management in a domiciliary hourly care companie setting.

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Why choose The Good Care Group   for live-in care?

We have been providing high quality, live-in care in   for over 10 years. At the heart of our award-winning service is enabling people to live independently in their own home with an improved quality of life. Our approach to care at home means our clients can achieve improved health and well-being. For families they benefit from peace of mind and reassurance that their loved on is receiving the very best care and support.

Why our clients choose us:

A perfectly matched care team

A live-in care service in usually involves two carers working a two-week rotation. They will be carefully matched working with you and your family. We make sure they are skilled and equipped to meet all your care and support needs. Our focus on matching means the care team chosen share common interests and backgrounds. We know this means life is enjoyable for everyone. Your care team really get to know you and your needs, which means you get consistency of care.

Expertly trained carers

All our professional carers are required to complete our leading training programme before they care for our clients. Our programme has been created with leading charities and clinical experts. It goes beyond mandatory requirements in the care sector. Carers are then equipped to provide high-quality care and support for those living with specialist conditions. Our carers never stop learning new skills to further enhance the care they provide.

Continuity of care

Unlike live-in care agencies in or live-in care agencies in  , we employ our carers. This means they are committed to us, as we are to them. Carers enjoy the security of being employed, which means they stay with us longer. Those who work for a live-in care agency move around more. For families this means that you get continuity and consistency of the same care team caring for your loved one. This means high-quality care can be achieved with improved outcomes and no disruption to your loved one’s life.

In-house clinical experts

We have a dedicated team of in-house clinical experts. This includes a specialist consultant nurse, who also provides Admiral Nurse services to those living with dementia. Our management team consists of nursing professionals. They guide our carers to provide safe and effective nurse-led care at home. We also have our own in-house Occupational Therapist (OT) who works closely with healthcare professionals and our care teams. Our OT provides guidance and advice that enables people to live well in their own home with any equipment they may need. These experts lead, monitor and support our care teams to delivery best practice nurse-led care at home.

Innovative care technology

Unlike any other live-in care provider or live-in care agencies in  , we have our own online care community. Families, healthcare professionals and carers can access up to date information about the care being provided. It enables more effective monitoring, which means issues can be responded to efficiently. For our families it provides a reassuring window into the care their loved one is receiving. Our carers also use the online community to share ideas and support each other. It provides a vital connection which is important when remote working. Carers will use the online community so their clients can enjoy time online. This includes video calls with family, so they feel connected. Clients can use it to shop online or browse the web.

Improving health outcomes

Every decision we make is driven by delivering improved health outcomes for our clients. Our digital technology allows us to predict risk and shape the care we provide. We measure health outcomes. We want to know we are improving the quality of our clients’ lives every year.

We want to know we are improving the quality of our clients’ lives every year.

Our health and well-being aim to reduce:

  • Behaviours that may challenge
  • Antipsychotic drugs in dementia care
  • Falls in the home
  • Hospital admissions
  • Re-admission to hospital
  • Urinary Tract Infections (UTIs)
  • Chest infections
  • Carer stress

They aim to promote:

  • Independence
  • Well-being
  • Excellent nutrition and hydration
  • Enjoyment in life

A fully managed service

Families benefit from our fully managed service delivered by care experts. This means you do not need to worry about supervising and managing the carer looking after your loved one, which you would if you used a live-in care agency in  . Our professional carers are supervised by an experienced care manager and supported by clinical experts. We provide this support 24 hours a day, 7 days a week. Your dedicated care manager in will be on hand to support you, your loved one and our carer teams. We invest in our care management team to ensure they have enough time to give the support everyone needs. With our fully managed service, families do not have the burden of managing the care arrangement themselves. We know this means families can have peace of mind, whilst enjoying quality time with their loved one. They do not have to worry about the tasks of caring.

Local teams with national coverage

We operate throughout with a local approach to management of our teams near you. Each dedicated care manager local to you has only a small number of clients to support. This means they can provide higher levels of monitoring and support than other home care providers. It also means a highly personalised approach to care can be delivered.

Local charities supporting older people in  

There are several local independent charities working across   supporting older people to help them get the most out of life. Whether it is information on certain conditions that affect older people, provision of a support network, help with accessing funding for care local charities are there to provide products and services in   that enable older people to live a fulfilled, enjoyable and dignified life.

Below are some local charities in   that may be able to provide information, guidance and support for you and your family:

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How to arrange live-in care in  

If you get in touch with us, you can speak to a dedicated care advisor who will answer any questions you may have and provide any information you need to make the right decision.

We will then arrange a no-obligation home meeting with you and your loved one, either at your home or in hospital if you are awaiting discharge following treatment. We can all discuss their needs and how we will match the perfect professional carer for you so we can get the right team and right care package in place at the right time.

Talk to us about your live-in care needs

We are experts in providing a fully managed, high-quality live-in care service in Location. Call our friendly and approachable team today to see how we can help you and your family.

0203 728 7577

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