TGCG among top 1% of home care providers — Care Quality Commission

The Care Quality Commission (CQC) states that just 1% of organisations who provide care in the home have been awarded their maximum rating of ‘outstanding’

The Care Quality Commission (CQC) states that just 1% of organisations who provide care in the home have been awarded their maximum rating of ‘outstanding’.

The Good Care Group is now a proud recipient of such a rating, joining an exclusive group of care providers who work tirelessly to improve the quality of care for people in need.

To help you understand just how important this rating is for The Good Care Group and our clients, we have prepared this fact sheet to explain all that goes into a CQC inspection.

Who is the CQC?

The CQC is the independent care regulator of health and adult social care providers in England.

The regulator inspects all such providers and awards a care standard rating that’s made available to both people using care services and the general public. The CQC’s aim is to ensure that health and social care providers are delivering a safe, effective caring, responsive and well led service using their key lines of enquiry framework.

Care ratings

Every care provider is given one of four ratings depending on the CQC’s findings. These are as follows:

*Information courtesy of the CQC

Care providers must display this rating in a place where people who use their services can easily find it, such as on their website. When the service is deemed to be below an ‘outstanding’ level, the CQC will provide tangible advice to help the provider improve their service.

Five key questions

Care providers are rated on the areas defined by the five key lines of enquiry, as well as being given an overall rating. These questions are used as a guideline for the inspection process.

These are the five key questions used by the CQC:

*Information courtesy of the CQC

The inspection

CQC inspections take the form of a site visit. This enables inspectors to observe care practices and review care records. They will also make contact with people who use the services, the provider’s employees and community health care professionals that work with the provider.

The inspectors will focus primarily on points of concern, or on areas of exemplary performance. The CQC will then feedback on these to the care provider, with a view to helping them address any areas of concern.

Thank you

In honour of this momentous achievement, we would like to sincerely thank our dedicated, and inspirational staff, who work tirelessly to bring to life the values of The Good Care Group and without whom, none of this would have been possible.

If you would like to learn more about the practices that have enabled The Good Care Group to achieve an ‘outstanding’ rating, give our friendly team a call.