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Live-in care in Kent
‘Outstanding’ live-in care in Kent
The Good Care Group has been providing high quality live-in care to clients in Kent for over 10 years. Our care is focused on keeping people safely and happily in the comfort and familiarity of their own home, whilst improving their overall health and wellbeing. Care is provided on a one-to-one basis and is highly personalised reflecting not just a individual’s care needs, but their choices, wishes and social preferences so they are able to maintain as much independence as possible.
We are the only live-in care provider in Kent to have been rated ‘Outstanding’ by The Care Quality Commission in all five key measures - safe, effective, caring, responsive and well-led. We know this provides families in Kent with peace and mind that their loved one is receiving the best possible care.
For those living with specialist conditions, like dementia, Parkinson’s, Multiple Sclerosis (MS) or for those requiring stroke care, cancer care or palliative care, our expert care teams are highly trained to provide care and support that positively enhances quality of life, enabling people to live well in their own homes.
Ournurse-led care in Kent for those living with complex medical conditions is led and supported by a dedicated Specialist Consultant Nurse, who works closely with our care teams to ensure we are consistently improving our clients health outcomes.
Whether you have mobility and frailty issues, are recovering from an operation and need convalescent care in Kent, or you simply require companionship care at home, our comprehensive live-in care service ensures you can live a fulfilled and meaningful life.
Our approach to delivering OT-led care at home, supported by our in-house Occupational Therapist enables faster discharge from hospital to those coming into our care, whilst ensuring they have a comprehensive plan of care with all the equipment they need to live well at home, whilst significantly reducing the risk of falling.
Staying at home with high quality live-in care in Kent
According to a survey conducted by the Live-In Care Hub, 97% of us given the choice would prefer to carry on living at home whilst receiving the care we need. However, when families are faced with the realisation that their loved one or family member needs increasing levels of care and support, many still feel the only option is to move into a care or nursing home. Whilst there are many good care homes in Kent, live-in care is fast becoming the preferred choice for those who wish to continue to live in their own home, whilst receiving the care and support they need to have a good quality of life.
There are many other compelling benefits to receiving care in your much-loved home as opposed to enduring the upheaval and disruption that comes from moving into a care home. Highly personalised one-to-one care just cannot be provided in a care home and the way you choose to live your life will be restricted by imposed routines – when to get up, eat your food and when to socialise. For couples, live-in care means you can stay together as a loving couple with the care and support you need, something that is not guaranteed if both of you move into a residential care home. Live-in care for couples is a very cost-effective option when compared to needing two packages of care in a care home – with live-in care in Kent there is only a nominal additional fee to provide care to a couple.
Areas in Kent we cover
Our live-in care in Kent is available throughout the county including, but not limited to the following towns and villages:
- Paddock Wood
- Royal Tunbridge Wells
What does a live-in carer provide?
Our professional carer will provide a range of live-in care services in Kent:
Providing discreet and sensitive personal care
This can include the task-orientated aspects of caring for someone, like bathing and getting dressed, but also those that promote self-esteem, like having your nails maintained, or your hair styled.
Companionship as and when you need it
Our carers will provide companionship whilst ensuring your privacy is respected. We ensure that a perfectly matched carer shares similar values and interests to make life interesting, stimulating and enjoyable, whilst being there for you to support your emotional and psychological needs.
Managing and administering medications
Our professional carers are trained in medications management and use an electronic medications system to ensure all medications are managed proactively and effectively. They will also collect prescriptions from the pharmacy.
Ensuring safe mobility in and around the home
We have an in-house Occupational Therapist, Jackie Cooper, who will provide expert guidance and advice as to what equipment can help improve safe movement and mobility around your home, whilst minimising falls. Jackie is well placed to provide guidance and recommendations on home adaptations that aim to improve the way you live your life in your home.
Specialist nurse-led care
We provide nurse-led care which means our professional carers are trained to monitor and identify any changes in your health, responding appropriately and avoiding any unnecessary hospital admissions. As part of our commitment to delivering a high-quality home care service, we monitor and measure health outcomes to ensure we continually improve the care we provide.
Planning and cooking meals
Meals will be planned and cooked according to your choice, preferences and nutritional needs, all served at a time that suits you.
Facilitating social arrangements in the home
Your carer will ensure you can invite friends over for socialisation and celebrations, providing the support you need to enjoy yourself and not worry about organising anything.
Trips and visits out of the home in your local community
Our carers know how important it is to ensure you can continue to do as much you wish and that you remain connected to your local community – whether that is a stroll round the local park or attending clubs or groups in the local area or visiting friends or those shops you always have.
This includes cleaning of all rooms and vacuuming throughout to keep your house to the standards of cleanliness and tidiness you always have.
Caring for your much-loved pet
Carers will happily support looking after your pet, including taking dogs for regular walks.
How we provide live-in care in Kent
There are several different situations when live-in care can be used to support your care and support needs, including:
- 24-hour live-in care for when round the clock care is needed to ensure a person can continue to live well in their own home.
- Respite care can provide a family carer with a much-needed break from caring for a loved one, or can be used as an opportunity to see how live-in care works and whether it is right for you and your family.
- Short term care or intermediate care following discharge from a Kent hospital or for those needing post-operative rehabilitation.
- Complex care of medical and specialist conditions like dementia, Parkinson’s or Multiple Sclerosis can be supported with 24-hour home care – there is no need to go into a care home to receive this level of care.
- End-of-life palliative care which ensures a person’s needs and preferences are met until the very end of their life.
- Emergency care at home for those who need an urgent live-in care arrangement put in place following unexpected surgery, an accident or sudden illness.
Care management in Kent
A fully managed live-in care service
We provide fully managed and regulated live-in care in Kent which offers families reassurance at a time they need it most. Unlike introduction agencies who are not regulated by The Care Quality Commission (CQC), all our professional carers are directly employed and managed by us. We ensure they are supervised by an experienced Regional Manager and Care Manager, with support from our clinical experts and central office team – 24 hours a day, 7 days a week.
Expertly trained care teams in Kent
Our professional carers complete our industry leading training programme which has been created with leading charities and experts and goes well beyond industry standards. This enables our professional carers to support a range of conditions affecting older people, including complex conditions that require more monitoring, care and support. From training, through probation, into placement and beyond our carers never stop learning new skills that ensure they can deliver the quality care our clients should expect, whilst finding new ways to further enhance the level of care they provide.
A local dedicated Care Manager
Whilst we operate nationwide, our approach to live-in care in Kent ensures you have a dedicated Regional Care Manager who has accountable for the service we provide, with a dedicated Care Manager who will be available to you and your family, as well as our care teams on a day to day basis to ensure the live-in care we provide is to the very highest standards.
Our management team in Kent provide unrivalled levels of support. Each care manager only has a small portfolio of clients to support, enabling the care team to provide a highly personalised and quality live-in care service in Kent, whilst clients receive more levels of monitoring and day to day support.
We take a holistic and multidisciplinary approach to caring for our clients in Kent, working and liaising closely with other health professionals included in your care, including GP’s, hospital discharge planners, physiotherapists, speech and language therapists and district nurses.
Our team has forged strong relationships with discharge teams at the following hospitals in Kent:
- Buckland Hospital
- Darent Valley Hospital
- Edenbridge and District War Memorial Hospital
- Gravesham Community Hospital
- Little Brook Hospital
- Maidstone Hospital
- Medway Maritime Hospital
- Orpington Hospital
- Princess Royal University Hospital
- Queen Elizabeth The Queen Mother Hospital
- Royal Victoria Hospital
- Sevenoaks Hospital
- Williams Harvey Hospital
We work collaboratively with these discharge teams to ensure fast and safe discharge from hospital, freeing up hospital beds in Kent, whilst ensuring a high-quality live-in care service is in place that results in unnecessary hospital readmission. Much-needed reassurance for all involved.
Meet Anna May – Regional Care Manager, Kent
After volunteering in a care home, I quickly realised how much I enjoyed caring and supporting elderly people. Through a variety of care roles and settings I have experienced over the last 10 years, I have developed my knowledge and leadership skills to equip me for the role of Regional Manager at The Good Care Group. I feel live-in care provides an excellent choice of care, by providing clients with the ability to maintain their independence and dignity while living within the comfort of their own home. In my spare time I enjoy exploring the outdoors and spending time with my family.
As your Regional Manager in Kent, I am accountable for the service delivered to my clients and the support we provide to families. I have a team of dedicated Care Managers in Kent who work with you day to day to ensure that in partnership with you we create and deliver a high quality, holistic care plan which enables you to maintain choice and independence through personalised care and support. Your dedicated Care Manager will work with you, family members, health care professionals and the professional carers assigned to you to enable you to stay safely and happily in your own home and community. Through regular contact with you, both face-to face and via telephone contact, they will ensure the plan of care meets your evolving needs.
I have worked in care for the last 10 years in both the UK and Australia. I have a bachelor’s degree in health science (Health Service Management and Therapeutic Recreation) from the University of Western Sydney. I commenced my journey in Care as a volunteer in a care home, later becoming a Professional Carer. I accepted a clinical training and assessing role before moving into an operational management position in a care home. I am also a qualiﬁed Diversional Therapist which affirms my belief that holistic care is integral to care for the person, rather than just supporting a clients’ physical needs.
How to contact me
I am here to support you and your family every step of the way – please do not hesitate to contact me anytime:
Telephone: 020 3728 7577
Why choose The Good Care Group for live-in care in Kent?
We have been providing high quality, live-in care to many families across Kent for over 10 years. At the heart of our live-in care in Kent is enabling people to live well in their own home with the medical care and support they need from a carefully well-matched, trained professional carer who provides a better quality of life for those receiving care, whilst families receive a fully managed and regulated service that they can trust and rely on.
There are many other compelling benefits to receiving live-in care from The Good Care Group:
A perfectly matched care team
A live-in care arrangement in Kent usually involves two carers working on a two-week rotation. They will be carefully matched working with you and your family to ensure they are able to meet not just your care and support needs, but are closely aligned with how you wish to live your life, sharing common interests, personalities and backgrounds. In the rare situation, the match does not work out we will happily work with you and your family to find the care team that does.
Clinical care developed and supported by experts in their field
Supported by our specialist in house nurse, Dr Jane Pritchard and our central senior management team, many of whom are nursing professionals, our professional care teams can support people with nurse-led care in the comfort of their own home. All our professional cares are qualified to manage and administer medications, and support with several complex medical interventions.
We understand that medical care can require equipment and other adaptations to the home. Our dedicated Occupational Therapist (OT), Jackie Cooper, will not only liaise with doctors, district nurses and NHS OT’s and physiotherapists, she is also on hand to be able to conduct a thorough OT assessment to facilitate fast and discharge from hospital if required and will coordinate any requirement for equipment, so you can get home as quickly as possible to be cared for comfortable in familiar surroundings with all the care you need. These specialists ensure our professional carers in Kent are focused on and supported to deliver a holistic and multi-disciplinary approach to caring for your loved one.
Innovating care delivery through technology
Unlike any other live-in home care provider in the UK, we have invested in creating our own market-leading technology to further enhance our service. Through the development of an online community for our clients, their families and our professional carers, we are proactive and responsive to emerging issues, whilst enabling the softer social benefits that technology brings. The secure platform is focused on ensuring our carers are equipped to effectively deliver the high-quality care our clients should expect, whilst delivering improvements in health outcomes. Our families in Kent can access important information about the care of their loved one, providing a reassuring window into the care they are receiving.
Our professional carers use a dedicated community through a Chromebook to complete daily care records, update care plans, monitor nutrition and hydration and manage medications proactively with safety features ensuring accurate administration. This allows us to effectively monitor the health outcomes of our client’s care, so we can prevent and respond to incidents and ensure the very highest quality of care is always provided. The online community also allows our professional carers to network, support each other and share best practice, whilst facilitating a connection which is so important for a remote workforce.
For families who may live some distance away from their loved one, they can access care plans, care records and a calendar of events as and when they wish, offering much-needed peace of mind. We are proud that this community offers families a transparent and immediate insight into our service. The technology also provides families with reassurance that any cash handled by our carers is being managed safely and accurately, whilst enabling them to manage practical arrangements, such as food shopping remotely. They can also connect with our other clients’ families who may well be in a similar situation as themselves, so they can share their care experiences and support one another.
Our professional carers will utilise the technology for their clients’ socialisation and enjoyment – everything from video calls with family members so they feel connected, online shopping to general web browsing.
Improving health outcomes
At The Good Care Group every decision is driven by delivering improved health outcomes for our clients. Through our dedicated and committed approach to providing high quality care to our clients and the use of our market-leading digital technology, we can evidence year on year significant improvements in our clients’ overall health and wellbeing.
Unique to the live-in home care market, the technology enables us to digitally monitor health outcomes allowing us to effectively predict risk and shape the care we provide. We know, for example that urinary tract infections (UTI’s) are one of the leading causes of hospital admissions for our clients, so we equip our carers with handheld testing kits to proactively monitor our clients for infections.
We then benchmark our data to demonstrate how effective our care is in improving the quality of our client’s lives in the context of other types of care provision, for example care homes.
Our health measures are focused on achieving the following:
- Promoting wellbeing, independence and enjoyment
- Reducing behaviours that challenge through implementation of psychosocial techniques
- Reducing and eliminating antipsychotic drug use
- Promoting excellence in nutrition and hydration
- Reducing and preventing falls in the home
- Reducing hospital admissions and re-admission
- Reducing UTIs and chest infections
- Reducing carer stress
We are proud to be transforming health outcomes for those who require care at home. In 2020 our care teams achieved the following outcomes for those they cared for:
Proactive Monitoring of Chest Infections
Our vigilant carers manage early signs of illness, such as chest infections enabling timely intervention to avoid unnecessary hospital admissions. This has resulted in a 28% reduction in chest infection hospital admissions.
Reducing urinary tract infections (UTI’s)
Through enhanced training our professional carers can perform urinalysis tests. This means they can provide timely information to GP’s, enabling a quick diagnosis and treatment. 80% of our clients were diagnosed in 2020 using urinalysis kits. Through the introduction of testing, our clients are three times less likely to require emergency interventions involving a 999 call or ambulance call out when a urine test is completed.
Unrivalled falls prevention programmes
In England alone, 30% of people over the age of 65 fall at least once a year and for those 80 and over it is 50%. By comparison, only 7% of our clients aged 65 and over fell at least once, and that was only 6% for those aged 80 or over.
Our clients are six times less likely to suffer a serious injury as a result of a fall than residents living in a residential care home. This is a result of our quality one-to-one care, which just cannot be achieved in even the very best care home, and our effective personalised falls management programmes.
Working with our in-house Occupational Therapist, we identify clients who are ‘frequent fallers’ and through an intensive and personalised approach to falls management resulted in 50% of our clients never falling again.
A specialist pathway for palliative care at home
For those with a life-limiting illness or a terminal condition, most of us given the choice would wish to end our days in the comfort of our own home. However, the percentage of people in the general population who can do that is as low as 19%. By comparison, our approach to one-to-one palliative care at home has enabled 81% of our clients to pass away in the place they love most – their own home.
Effective pressure sore management
Our high-quality home care provided by dedicated and professional carers has seen a staggering reduction in pressure sores in those we care for when compared to both hospital and care home settings. Comparative data shows that you are 13 times less likely to acquire a pressure sore in The Good Care Group's care when compared to a hospital and 26 times less likely when compared to care home rates.
Efficient management of medications
Our digital technology is used proactively to effectively support safe administration of medications, which has seen error rates of 2.4% compared to a 22% error rate in care home settings.
Reducing the use of antipsychotic medication for those living with dementia
The use of antipsychotic medication to treat dementia symptoms has been increasingly challenged over the last ten years, as they have been shown to be harmful for people living with dementia and are at times prescribed unnecessarily. Through our approach to professional and specialist one-to-one care for those living with dementia, and the use of our market leading digital technology (eMAR) our clients are four times less likely to be prescribed antipsychotic medication than residents of care homes.
Local charities supporting older people in Kent
There are several local independent charities working in Kent supporting older people to help them get the most out of life. Whether it is information on certain conditions that affect older people, provision of a support network, help with accessing funding for care, local charities are there to provide products and services in Kent that enable older people to live a fulfilled, enjoyable and dignified life.
How to arrange live-in care in Kent
If you get in touch with us, you can speak to a dedicated care advisor who will answer any questions you may have and provide any information you need to make the right decision.
We will then arrange a no-obligation home meeting with you and your loved one, either at your home or in hospital if you are awaiting discharge following treatment. We can all discuss their needs and how we will match the perfect professional carer for you so we can get the right team and right care package in place at the right time.