Having the opportunity to speak with someone on the phone, at any time, is paramount to our success in supporting our Professional Carers across the UK. When you are working remotely as a live-in carer, supporting a vulnerable client, you need to know that help is on hand – when you need it. Just one of the ways that we provide that help and support is with our On Call team. We caught up with Linda in our On Call team who explains more about her role:
“I Joined the company in February 2019 as a live in Carer then moved into the On Call team in January 2020. Previously I worked for the Jersey Government for 20 years before leaving to semi-retire in Spain with my husband. In my current role I work out of office hours on the support helpline. Assisting Carers with any queries or issues they may have in relation to caring for their clients, or their own needs. I enjoy being there at the end of the phone to provide help or guidance to Carers. I also enjoy the variety of calls, you never know what the next call could be!”
Linda gained many skills working as a live-in Carer for The Good Care Group for almost a year. Now, in her support role she can use her expertise and understanding of the role to help guide our Carers.
“I feel I have developed in my role and being able to listen and help our Carers is incredibly rewarding. I know first hand how important it is to our staff, as I have been in that position myself.”
If you’re looking for a rewarding role in care, with a supportive company, we believe there’s nowhere better than The Good Care Group. From our On Call team and support assistants, to our Admiral Nurse and Care Managers, there is always someone to provide expert advice and guidance when you are working in placement. It’s just one of the things that has led us to be rated as ‘Outstanding’ by the Care Quality Commission in England.
Linda says “The Good Care Group is great and has lots in place to support their staff but the best thing is all the superb colleagues and managers I work with.”
If you’re interested in joining our Professional Care team call us on 0203 728 7570 or click here to apply.
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