Commission finds, “Not enough care providers using tech to keep people well at home” – not at The Good Care Group


According to the Commission exploring the roadblocks within social care, it’s reported that not enough care providers are utilising technology to enhance the wellbeing and safety of their clients. It was urged in the report, to embrace digital platforms and include clients, their families and care workers in identifying a pathway that everyone could engage with. This also heavily relies upon care workers upskilling their digital skills to be able to accommodate these needed changes within the sector.

The report found there were pockets of good practice where organisations have ‘weaved’ technology into their care provision, but unfortunately not at the uptake needed for technology to make an impactful change in the sector.

At The Good Care Group we’ve seen just how technology can improve health and wellbeing outcomes for our clients. Data insights enable us to focus on improvements and initiatives that will make the greatest difference to our clients; resulting in fewer falls and enabling more people to die at home. Our digital systems also have a range of safety measures which we’ve seen contribute to lower rates of medication errors, and robust monitoring of food and fluid intake.

Our digital platform also keeps our clients’ families connected with their care plans and carer and has allowed The Good Care Group to continue to undertake assessments safely during the pandemic. Here are examples of where our digital platforms have helped us deliver outstanding care and services:

  • Professional carers can overcome some of the challenges of working in a remote workforce. Through online forums they share tips and ideas on a range of topics from recipes to dementia care.

  • Throughout Covid-19 digital solutions have enabled our Managers to remotely monitor our client’s placements without needing to increase footfall in the client’s homes.

  • Our client’s loved ones value the transparency of the ‘Client Community’ which gives them a window into the loved one’s care from anywhere in the world. They can log on any time of day or night to see what their loved one has done that day, what they’ve eaten, and what appointments they have booked. Families tell us it brings them great comfort and reassurance, particularly at the moment when visits are not possible.

  • Clients have access to a unique concierge service through an online request portal. The concierge team exists to minimise the burden of everyday life. From restaurant bookings to arranging tradesmen The Good Care Group Concierge offers clients and their loved ones extra peace of mind.

The Good Care Group continues to embrace technology and utilise its digital platforms to enhance their service offering, work efficiency and delivery of outstanding care. It is understood within The Good Care Group, the advantages technology can bring to pour care provision and the positive effects it has on our working processes.

If you would like to know more about our use of technology, please read here.

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