Care to Collaborate – “We were able to proactively prevent a crisis move”

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Mrs C’s family originally contacted our professional partner Inchwater Home Care to source care for their mother. After a telephone consultation with Maddie Watts, Care Manager, it was recommended that the family consider live-in care due to Mrs C’s care needs. Inchwater Home Care recommended The Good Care Group, through our referral pathway.


“The Good Care Group has a simple and efficient referral pathway and the team follow up referrals in a timely manner.”

As a result of the referral, Mrs C became a client of The Good Care Group, who supported her to continue to live at home. After 18 months Mrs C’s condition deteriorated and The Good Care Group contacted Inchwater, who were able to provide waking night carers, as well as break cover through the day. This provided Mrs C with a comprehensive care package that met her needs. Care Manager, Maddie, comments;

“We worked collaboratively to find methods of working with Mrs C so she did not become stressed. These methods, including diversion and distraction techniques, were used by all staff and the consistent approach was a stabilising influence as the care package continued.”

The collaborative approach to Mrs C’s care meant she was able to live comfortably in her own home with her beloved dog. She was very fond of her house and the town she lived in and Mrs C had family who lived nearby, visited regularly. It was very important to Mrs C and her family that she remained at home and The Good Care Group and Inchwater made this possible.

As her cognitive abilities declined Mrs C’s care package was adjusted to meet her needs. By working collaboratively Mrs C felt confident with her carers provided by both organisations.

“I was very pleased about how the care provision worked for Mrs C . It was a pleasure to work with her and her family as well as The Good Care Group. It shows that collaborative working practices can have positive outcomes for clients. The quality of care The Good Care Group provides is outstanding.”

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