Our dedicated Occupational Therapist, Jackie Cooper provides our clients with the support they need to live safely and well at home, with all the equipment and any home adaptations they need to help them to live a fulling life, as independently as possible.
Jackie and the care team will work closely with and liaise with all other healthcare professionals involved in delivering care, including hospital discharge planners, GP’s, district nurses and physiotherapists to ensure all health needs are met through a holistic approach to
The highly personalised and flexible nurse-led support we provide those with life-limiting illness or for those living with a terminal condition is proven to not only meet a person’s care needs, but also to improve their quality of life, no matter where they are in their journey.
Our trained professional carers, who are supported by our in-house Specialist Consultant Nurse are focused on ensuring an individual’s choices and wishes are respected, whilst effectively managing symptoms right to the very end of life. Our approach to providing high quality palliative care at home, with a fully managed and regulated service that families can trust is setting the standards in live-in care for those who are nearing, or at the end-of-life.
We have been working with palliative care consultant, Dr Kathryn Mannix a leader in the field of expert end-of-life care and author of ‘With the End in Mind’. Our care management team has been extensively trained by Dr Mannix to equip them with the skills and confidence to sensitively encourage positive conversations with our clients about the dying process as early in care planning as reasonably possible, which is so important to ensuring a plan of care is in place that respects individual wishes and preferences. We have created a palliative care training programme endorsed by Dr Mannix, which all our professional carers complete during their induction training before being placed with a client.
This approach has seen us reduce anxiety and emotional upset for individual’s living with terminal or life-limited illness, but also for families who are reassured that the right plan of care is in place, in good time for their loved one.
Unlike any other live-in care provider, we have our own online care community. Families, healthcare professionals and carers can access up to date information about the care being provided. It enables more effective monitoring, which means issues can be responded to efficiently. For our families it provides a reassuring window into the care their loved one is receiving. Our carers also use the online community to share ideas and support each other. It provides a vital connection which is important when remote working. Carers will use the online community so their clients can enjoy time online. This includes video calls with family, so they feel connected. Clients can use it to shop online or browse the web.
Every decision we make is driven by delivering improved health outcomes for our clients. Our digital technology allows us to predict risk and shape the care we provide. We measure health outcomes. We want to know we are improving the quality of our clients’ lives every year.
Our health and well-being aim to reduce:
- Behaviours that challenge
- Antipsychotic drugs in dementia care
- Falls in the home
- Hospital admissions
- Re-admission to hospital
- Urinary tract infections (UTIs)
- Chest infections
- Carer stress