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Supporting our live-in carers

Care to join us?
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We are The Good Care Group. Award-winning leaders and innovators in live-in care.

For us, the only care available should be outstandingly good care.
It’s why we’re called The Good Care Group.
It’s why we’re leading the way in live-in care.
It’s why we are rated Outstanding by the CQC in England.
It’s why we are rated Excellent for care and support and Very good for staffing by the Scotland Care Inspectorate
And it’s why we are looking for exceptional carers like you to join our team.

We deliver truly individual care at a time when people need it the most. Providing an exceptional service to each of our clients to suit their individual needs whether providing assistance with daily activities, personal care, cooking delicious meals or specialist support in managing conditions such as dementia – all in the comfort of their own home.

Our carers, managers and support staff are the very best at what they do, shaping their expertise around our clients’ changing needs. And we do it all with an open, honest approach that puts our clients in control and enables them to continue to live a fulfilling life.

The Good Care Group is an awarding-winning, dynamic, forward thinking provider of quality home care. We have grown rapidly, and continue to grow thanks both to our live in carers and our exceptional management and support teams. Everyone has their own important part to play. But whatever our role, we have some things in common: our passion, energy, commitment and a sense of fun. We enjoy what we do, and we feel privileged to be able to make a positive difference to clients’ lives.

We are committed to nurturing talent and we’re proud to invest in our people. Equally we are always looking for new people who are as passionate about care to join our growing care management and central support teams.

We have a variety of roles available working from our London and Scottish support offices and also home based roles.

If you have found a role or department which looks appealing, even if we don’t appear to have a current vacancy please contact us to register your interest and then we will be in touch when a suitable opportunity becomes available.

Email: Recruitment@thegoodcaregroup.com

Regional roles

  • Care Manager
  • Regional Manager
  • Regional Support Assistant

Head office vacancy - Customer Sales Advisor

Waterloo, London.

Customer Sales Advisor

£30 - £33K pa

Waterloo, London

The Good Care Group’s fun and vibrant Sales Advisor team is packed full of outgoing and friendly people. Every successful customer centre is a reflection of the people who work in it and our team is no exception.

And whilst every organisation will tell you the same….it really is our people that make the difference. Join our Sales Advisor team in Waterloo and you’ll be part of a team that helps elderly clients live happier and healthier in their own homes for longer, providing the best  quality possible Quality of Life.

This is a sales role but it’s sales with a difference. There is no cold calling and the focus is on building relationships, answering queries and helping people make the right decisions for them and their particular circumstances. Our Live-in Carers live 24/7 with our clients on a rota basis. We’re leading in our field and we’ve been rated ‘Outstanding’ in all 5 categories that are assessed by the Care Quality Commission.

Reporting to the Head of Client Services, you will deal with incoming queries from both existing and potential clients. As you’re often the first contact people have with The Good Care Group, you’ll need an empathetic and engaging manner and embrace the ethos of treating everyone as an individual. 

Your responsibilities will include:

  • Answering incoming calls

  • Ensuring all enquiries are responded to within 2 hours

  • Recording all key ‘lead’ information 

  • Making sure every enquiry has timely follow up activity scheduled and that clients are responded to within the internal service level agreements

  • Manage and get leads via the live chat function on the company website 

  • Contacting clients when required to ensure all paperwork is in place to meet our regulatory requirements

  • Nurturing long term relationships with potential future clients

We are looking for:

  • Proven sales experience

  • Planning and organisational skills

  • Strong communication skills

  • Customer relations skills

  • Database management experience

  • Strong PC skills, namely excel, word and Google documents

If you’re as passionate about quality and service as we are, this is a great opportunity to grow and develop in a thriving business, that has been named as number 4 on CMI / Glassdoor’s list of best companies in the UK for leadership and culture, with over 90% recommending the business as an excellent place to work.

Send your CV and a covering letter to Tim.Hilborne@thegoodcaregroup.com

Head office vacancy - Trainer

Waterloo, London

Trainer

Waterloo, London

Up to £35K

Are you experienced in delivering training to professional carers? Do you enjoy getting the best out of people and  do you have a passion for only delivering the very best in care? If yes, this could be the ideal role for you!

We are The Good Care Group. We provide live-in care services which help elderly clients live independent lives in their own homes for as long as possible. Live-in carers live 24/7 with our clients on a rota basis. We’re leading in our field and we’ve been rated ‘Outstanding’ in all 5 categories that are assessed by the Care Quality Commission.

Reporting to our Head of Learning and Development, you’ll be part of a small team of trainers who train our professional Carers, equipping them with the knowledge, practical skills and motivation needed to provide outstanding care to our clients.

Your responsibilities will include:

  • Delivery of key training programmes for our carer workforce and creation/updating of training material.

  • To monitor, support and report on Carer completion of the Care Certificate during the probation period time frame via an e-learning platform.

  • To take shared responsibility with colleagues within the Training function to ensure compliance with carers’ mandatory learning. 

  • To support professional carers through the completion of Diploma level 2 and beyond.

We are looking for:

  • Fluency in English, both verbally and in writing

  • Strong planning and organisational skills

  • Excellent coaching and mentoring capability 

  • Good IT skills

  • Sound knowledge of best practice thinking regarding learning and training styles

  • Working knowledge of the health and social care sector

  • Excellent communication/listening skills

  • Excellent training and presentation skills

  • Be willing to achieve the SPECAL Grade 3 Practitioner qualification

  • Be willing to achieve a Moving and Handling TTT qualification 

  • Be willing to achieve Medication Administration TTT qualification

  • Relevant assessor qualifications for Diploma Level 2,3 & 4

  • Relevant and appropriate teaching qualifications i.e. PTLLS/ City & Guilds Qualification

Care Related Qualifications such as NVQ level 4 or Registered Managers Award would be an advantage, as would a clinical background including experience with Peg feeding, Stoma Care and Catheter care.

If you’re as passionate about quality as we are, this is a great opportunity to grow and develop in a thriving business, that has been named as number 4 on CMI / Glassdoor’s list of best companies in the UK for leadership and culture, with over 90% recommending the business as an excellent place to work.

Send your CV to Tim Hilborne at Tim.Hilborne@thegoodcaregroup.com