Our Services

Quality home care services
designed to improve health

Quality home care, trusted by healthcare professionals

Our professional approach to home care enables our clients to live well in the comfort of their own home, whilst improving health and wellbeing outcomes.  Home care services are fully managed by us and inspected and regulated by the Care Quality Commission (CQC) in England and the Scottish Care Inspectorate.  We have consistently achieved the highest possible outcomes for our inspections with ‘no improvements required’.

Working with multi-disciplinary teams across primary and secondary healthcare services and community teams, our home care services can support:

  • Hospital admission prevention
  • Supported hospital discharge
  • Reduced visits to GPs
  • End of life/Palliative care
  • Medication management
  • Re-enablement

The specialist home care services we provide can be delivered as 24 hour live-in, day care or a respite service and offer an important alternative to residential care.

Leading the way in specialist care of conditions

We are leading the way in providing care for people living with medical conditions including:

  • Dementia
  • Parkinson’s
  • MS
  • Stroke recovery
  • Palliative care

These specialist services have been developed with medical experts, academic bodies and leading charities to ensure they reflect best practice techniques.

Experienced and professional carers

Every carer completes our award-winning training and can provide expert care and medical support for dementia, Parkinson's disease, MS, stroke, cancer or post-operative rehabilitation or for those requiring end-of-life care in their own home.  As well as forming a very personal relationship, our carers can:

  • Help to administer medicine and manage all aspects of medical care
  • Access specialist advice and psychological support (including a dedicated dementia nurse)
  • Communicate and engage regularly with family and other health professionals

We don't ever use agency staff and only employ the very highest standards of carers.

Case Study - Holistic approach to care

Working with other healthcare professionals to improve outcomes

Our carers are trained and experienced in working with other healthcare professionals to facilitate an integrated care pathway that is focused on improving outcomes.

Our Client

Betty was diagnosed with Alzheimer's disease 2 years ago. Home Instead Senior Care began supporting with two hour calls per day, one year ago. The home care service provided was focused on ensuring she had fresh food available to eat and supporting Betty with her meal times. Betty’s family were very involved and visited at regular intervals during the week, with longer visits over the weekend.

All was well until there was an incident during the night when Betty awoke to use the toilet and fell, breaking her hip. She was able to call for help using her pendant and was admitted into hospital for treatment.

As Betty made a recovery in hospital, receiving rehabilitation from the ward Physiotherapists, her family made the decision to engage the home care services of The Good Care Group and receive live-in care to avoid moving into a care home. The shock of the fall and break had had a big impact on Betty’s mental state and she had lost her confidence. Betty had lived in her home for 50 years and whilst her Alzheimer’s was progressing, she was reasonably well-orientated to her surroundings. It would be a test to see if her return home would give enough stability in her daily living.

Our Solution

The Good Care Group assessed Betty in hospital and spent time with her family, so they got a good picture of Betty’s life over the last 12 months. Working in partnership with the team at Home Instead, The Good Care Group team developed a plan of care that would best meet her needs.

The Good Care Group urged the hospital OT to visit Betty’s home to conduct a site review ahead of her discharge as its assessment highlighted a need for various pieces of equipment. Betty was also going to need regular physiotherapy and a commitment was gained from the Community Physio team as to what they would deliver. The Good Care Group briefed the carers assigned to Betty that they would take instruction from the Physio team in order to be able to support their client with daily exercises and also to be able to report back to the Physio team on Betty’s progress.

Betty was also prescribed various new medications and The Good Care Group asked for enough supplies from the hospital discharge to give enough time for them to introduce themselves to the GP and also set up repeat prescriptions from GP to local pharmacy.

Our Success

As Betty was assessed as being at high risk of falls, The Good Care Group asked Home Instead to continue with its two hourly visits each day, whilst The Good Care Group carer had her break. This also gave Betty continuity of familiar faces and helped settle her back home and in old established routines.

The Good Care Group carers delivered exercises as agreed with the Physio’s, who in turn visited regularly over a period of six weeks. Given Betty’s cognitive problems, there was a concern about her being able to retain new information regarding exercise, however as the carers were able to support her throughout her day, she made good progress. The carers also used their SPECAL training to support Betty at home and she settled far better than the family had ever imagined she would. To date Betty continues to be supported by one live in carer from TGCG and also break cover supplied by Home Instead.

The partnership with Home Instead meant that the care plan developed and delivered met the holistic needs of Betty and the professionalism of the carers in co-ordinating the care required by multi-disciplinary teams, as well as a complex medications regime resulted in improved health outcomes for Betty.


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