How we support families

Our digital technology platform provides families with immediate access to information relating to the care of their loved one, including daily care records, care plans, fluid and nutritional information and food shopping expenditure. This provides families with much-needed comfort, as for many they are unable to visit their loved one. The platform offers a transparent and reassuring window as to the care their loved one is receiving.

We host regular family digital conferences utilising ‘Google Hangout’, which include Q&A sessions so families can get answers to any questions they may have.

Our online client community provides a ‘social forum’ for all our families to connect with one another and share their experiences of coping through the pandemic.

Our clinical experts, including Jane Pritchard our in-house Specialist Consultant Nurse and Jackie Cooper our dedicated Occupational Therapist have continued to provide much-needed support and guidance to our families remotely, working closely with other health professionals involved in our clients care to ensure the health and wellbeing of those we care for at this time.

Care Managers are providing increasing levels of dedicated support via telephone and digital technology to reassure families throughout
the crisis.

Where it is safe to do so our professional carers proactively facilitate socialisation for our clients, enabling family members to visit, whilst adhering to social distancing measures. We will continue to work with our families, carers and clients as social distancing guidance changes to bring families back together in a way that is safe and secure.

We also proactively supporting carers through a pandemic to ensure their own personal health and wellbeing is maintained, so that they can continue to provide the highest standards of care our clients should expect.

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