Management Team
Board Members
Paul Hewitt – Chairman
Paul has over 30 years business experience from start-ups to board level appointments with some of the UK’s largest companies. He has other directorships which include FTSE companies, a public sector body and a mutual business. His interest in care developed during his time at the Co-operative Group, where he was CEO of the Group’s Healthcare business.
Fiona Lowry – Chief Executive Officer
Fiona started her career with the BBC, where she was responsible for the delivery of The BBC World Service to 182 million listeners around the world. Being a Magistrate, then Chairperson of a child care company and a Trustee of a neo-natal baby charity gave Fiona the inspiration and passion to create a new quality business caring for the elderly.
Zoë Morgan – Non-Executive Marketing Director
For the past 15 years Zoë has been Marketing Director for some of the country’s biggest and most loved businesses, including The Co-operative and Boots the Chemist. She has had a long interest in healthcare and also has seen first hand the difference good care can make, thanks to some great carers her mother was able to stay at home well supported until the end of her life.
Steve Crowther – Chief Finance Officer
Steve has worked for more than 30 years in Finance including 19 years at Price Waterhouse Coopers, the last 6 years of which was as a partner specialising in due diligence and advisory work. He has had Chief Finance Officer roles in a listed plc and in private equity companies where he has helped businesses achieve significant growth. Steve is excited about using his experience growing from start up a new business offering a very different approach to the care of the elderly.
Dominique Kent – Director of Operations
Dominique previously worked for an international premium care provider specialising in residential and nursing care for the elderly. She joined the care sector after 14 years working in customer facing roles in food retail. She enjoys working with carers and clients; her desire is to always deliver excellence that makes a real difference to quality of life.
Dr Harry Brunjes – Non Executive Director
Dr Harry Brünjes is Chairman of the Premier Medical Group and Group Medical Director of Capita. He is Vice-President of The College of Medicine, Fellow of the Royal Society of Medicine and Chairman of Lancing College. Dr Brünjes initially graduated from London University and then qualified in medicine at Guy’s Hospital. His career has been equally divided between clinical medicine and the City. Previous appointments include Chairman of the Personal Injury Forum at BUPA and Chairman of RTA Ltd and Kuro Healthcare. Dr Brünjes is a Fellow and Governor at the Expert Witness Institute.
Tina Cowen – Non Executive Director
Tina Cowen is a corporate lawyer with New Media Law LLP with over 20 years experience working with and advising young and growing entrepreneurial companies on shareholder arrangements, fundraisings and merger and acquisitions. She is also Chairman of Oracle Care Limited a company providing residential therapeutic care and education for children with complex needs.
Richard Goat – Non Executive Director
Richard had a first career with IBM in Canada and the UK, spanning software development and consulting before focusing on sales and marketing management. Since then he has managed a number of start ups with a good track record of delivering growth and successful trade exits.
More recently, Richard has been advising start-ups in different areas and running strategic reviews for fast growing companies. For a number of years he was directly involved with NHS IT as CEO of the leading supplier of systems for General Practice. He is excited about the opportunity to use his experience to support The Good Care Group’s ambitions.
Management and Care Delivery Team
Neil Bishai – Service Centre Supervisor
Neil has over 15 years’ experience as a customer service professional gained in both the private and public sectors. Previously Neil was responsible for managing and developing national call centres for market leading companies and more recently developed an information services for a public sector organisation. Neil is responsible for managing The Good Care Group’s 24/7 service centre, supporting the Regional Care Delivery teams to deliver excellent service to both clients and professional carers. Neil was attracted to The Good Care Group by their dedication to delivering sector leading quality service and customer care.
Lucy Bourn – Recruitment Manager
Lucy has been working in Recruitment for nearly 10 years having graduated with a business studies degree from Wolverhampton University. Over the past decade, Lucy has worked largely in the healthcare industry recruiting working with candidates across the world achieve their career aspirations and managing a portfolio of client requirements ensuring expectations are effectively met.
Patrice Choat – Head of Client Services
Patrice has spent the past five years working for an international care provider in an advisory role, where she assisted clients in making the difficult transition from their own homes into a care environment. She is passionate about high service delivery and works with other specialists who can advise clients regarding funding and available allowances.
Katie Coley – Regional Care Manager
Katie has worked in the care sector for over eight years, largely in community care supporting both the elderly and those with mental health problems and learning difficulties. She has experience of supporting elderly people living with a range of complex conditions, including dementia and Parkinson’s. Katie is passionate about supporting older people to be able to live in their own homes, promoting independence and choice.
Hannah Denno – Regional Care Co-Ordinator
Hannah was inspired to work in care by a family member who was living with learning disabilities and went to live in France working in a community care home, where she supported adults with learning difficulties. Having returned to England, Hannah studied a Masters in Social Work before joining The Good Care Group as a Professional Carer. Hannah is now a Regional Care Co-ordinator as part of the Regional Care Team responsible for managing and supporting carers and clients to ensure the very highest standards of care are delivered.
Zoë Elkins – Head of Care Strategy
Zoë has worked in the care sector for the last eight years, both in primary and residential care settings. Latterly, she has been working for one of the UK’s top residential care providers, managing services for people with dementia and setting the strategic direction of the company. Zoë’s background is in psychology, specialising in dementia care.
Michelle Elliott – Development Manager
Michelle has a wealth of commercial expertise in the areas of finance and business development working for a number of years for leading IT companies. Michelle is responsible for developing relationships and creating awareness of The Good Care Group’s high quality home care with corporate and business partners in the health, social care and charitable sectors. Michelle’s personal experience of conditions including Parkinson’s and dementia, resulted in her passion to build The Good Care Group’s reputation as a leader in delivery of high quality care.
Keith Floodgate – Director of Business Development and Marketing
Keith brings a wealth of commercial and charitable sector experience to The Good Care Group. He has an established career in operations, business development and marketing for some of the UK’s major blue chip service businesses. Recently, Keith spent 2 years working for Marie Curie Cancer Care, the charity that specialises in providing nursing care to people at the end of their lives. In addition, he has spent 2 years on the Advisory Board of The Good Care Group and is really excited about using his experience from both the commercial and charity sectors to help The Good Care Group make high quality home care accessible to more people.
Carla Gama - Regional Care Manager
Having graduated with a degree in Rehabilitation and Social Inclusion, Carla became a social worker helping those with mental illness gain vocational and professional skills to ensure they could improve their employment opportunities. She has also worked with children with challenging behaviour to support their integration into education. Carla has a wealth of experience spanning six years in managing professional care teams delivering services to elderly people and making compliance improvements in a number of positions, covering care homes and the domiciliary market. She is passionate about high quality provision of care services and believes this comes from maintaining a team of engaged and motivated carers.
Marcus Harbut - Regional Care Manager
Marcus has been working in social care for the last 16 years, delivering high quality support and management in residential and supported living services for adults with learning difficulties and Autism. His core experience and focus has been with ensuring quality service delivery, activity planning, Assistive Technology assessment, and true personalisation. Marcus believes that every person has the right to a life where they have choice in how they live and the person they share it with.
Louise Joslin – Head of Client Care Delivery
Louise has worked in the care sector for 10 years, in both adult and children’s disabilities and recently in the care of elderly people living with dementia. She joined The Good Care Group from a provider of residential care because she holds very strong beliefs about the quality of care delivery, training of care staff and is inspired to provide continuing quality care for those living with dementia. Louise manages the delivery of care to our clients as part of the operations team, as well as train, support and coach the care delivery team to ensure delivery of best practice.
Christine Keith – Client Services Manager
Christine (Chris) joins The Good Care Group having worked as Director of Community Relations for an international residential care provider for the elderly for four years, where she has extensive experience in advising families on the transition into residential care. Chris’ motivation to join The Good Care Group stems from her belief that supporting clients to stay in the own home with high quality care offers a real alternative that enhances overall wellbeing. Chris is passionate about providing clients and their families with as much support and assistance to ensure they make the right decision about long term care.
Marie Kenny – Regional Care Co-ordinator
Marie has been working in social care for over 12 years in a variety of settings in both the public and private sector, having begun her career as a domestic and live-in carer supporting adults and young people with complex needs. In 2002 she obtained an MA in Social Work, specialising in palliative care. Marie then worked for several years as a social worker supporting those with disabilities and chronic illness in a community hospital and hospice. She joined The Good Care Group in 2010 as a Professional Carer. Marie is now a Regional Care Co-ordinator as part of the Regional Care Team responsible for managing and supporting carers and clients to ensure the very highest standards of care are delivered. Marie is passionate about providing high quality care that enables clients to live with meaning, dignity and enjoyment in their own homes.
Laura Luckett – Head of Marketing
Laura has over 10 years experience in a variety of marketing and corporate communication roles in services businesses working across the private and public sector. With overall responsibility for marketing and communications campaigns, PR, brand strategy and internal engagement, Laura is passionate about ensuring brand integrity and the delivery of better quality care for clients and ensuring the services, communication and delivery are of the highest possible standards.
Rory Maclachlan – Director, Scotland
Rory has lived and worked in Scotland for 20 years in a variety of senior management roles in the services sector. Rory will lead and manage the Scotland business to ensure the very highest standards of home care are delivered throughout Scotland. He is committed to delivering a high quality care service having personally been involved in organising care for his parents and realising how critical it is to make the right choices about long term care of a loved one.
Chris Miller – Head of Development
Chris has a wealth of commercial and care sector expertise having worked over a number of years for an international care provider, specialising in the provision of residential care. Chris is responsible for developing relationships with business partners in the health, social care and charitable sectors. Drawing on his previous 25 years’ experience in the services sector, Chris is keen to ensure The Good Care Group’s reputation is built on the successful delivery of high quality care at home, making it the natural choice for clients and care/health sector professionals alike.
Faye Mills – Client Services Enquiry Handler
Faye started her career with Kent police service as a uniformed officer working in the community with elderly, vulnerable, disabled, youth and religious groups. She worked closely with local businesses, local authorities, residents and schools to bring about positive change to the community through raising awareness and encouraging joint responsibility. Faye has a passion for care, supporting and listening to individuals through difficult times. Faye is responsible for handling new enquiries at The Good Care Group, helping families to understand their options and the benefits of live in care to improving quality of life.
Hannah Morgan – Regional Care Co-Ordinator
Hannah graduated in European Studies and French from Manchester University in 2011 and went onto a career in languages working for a translation agency. She then realised she wanted to embark on a carer in social care to make a difference and improve outcomes for those that were vulnerable and needed help. Hannah then enrolled on a professional management health and social care qualification with the National Skills Academy for Social Care in 2012. As Regional Care Co-ordinator Hannah is part of The Good Care Group’s Regional Care Team responsible for managing and supporting carers and clients to ensure the very highest standards of care are delivered.
Sam Ndhlovu – Regional Care Co-Ordinator
Sam has been working in health and social care for the past 12 years, having initially commenced nursing training. She has worked in primary care as a Health Care Assistant at Hammersmith Hospitals NHS Trust, followed by positions in community care and a residential care home. Sam joined The Good Care Group in 2010 as a Professional Carer and then progressed into a support role in its 24/7 Service Centre. As Regional Care Co-ordinator Sam is part of The Good Care Group’s Regional Care Team responsible for managing and supporting carers and clients to ensure the very highest standards of care are delivered. Sam has an Level 2 Diploma in Health and Social Care and completed The Good Care Group’s Apprenticeship programme.
Anne Pritchard – Client Services Enquiry Handler
Anne previously cared for pre-school children running a small privately-owned nursery. She has experience of caring for elderly family members and is very aware of the need for an elderly person to retain their dignity and independence, whilst helping them with everyday personal tasks.
Paula Smith – Head of Recruitment
Paula has a decade of recruiting experience, much of it abroad, so has real expertise in matching people to the culture and lifestyle of her clients. It was the opportunity to recruit in a sector that really makes a difference to people’s lives that excited her about The Good Care Group, knowing that the decisions she makes about carers will be the most critical ones in achieving a successful outcome for us and our clients.
Alison Steel – Regional Care Manager, Scotland
Alison is Scottish and has lived in Scotland all her life. She has a wealth of professional health and care sector experience spanning a number of years, the last 12 spent as a nurse then as a Clinical Lead and Deputy Manager of a private care home in Edinburgh. Alison is passionate about providing a holistic approach to care delivery and has experience of specialist conditions, including dementia and Parkinson’s. Alison is a registered nurse having trained at Edinburgh Royal Infirmary, where she worked in acute care units.
Kelly Wagg - Regional Care Manager
Kelly has over 19 year’s health care sector experience having worked in a variety of settings in both the public and private sectors. Prior to joining The Good Care Group, Kelly was responsible for delivering visiting home care services across Hertfordshire, which specialised in supporting those at the end-of-life. As a CQC Registered Manager, Kelly has extensive experience of managing professional care teams to deliver quality care services to older people, those with learning difficulties, children and those with mental health needs. She is passionate about improving understanding of the benefits of receiving care in your own home and how personalised support can really enhance an individual’s wellbeing.
Annette Warner – Regional Care Manager
Annette has been working in health and social care for over 12 years within in the home care market. Starting her career as a carer, supporting those with MS and Huntingdon’s Disease, Annette then went onto a management role working for a London based home care provider, where she established a specialist dementia service as Dementia Services Manager. This included developing the care strategy and processes, recruitment and training of the care team, on-going carer development and building awareness of the service to both clients and health and social care professionals. Annette has a passion to deliver high quality dementia care in the home, specifically through the ground-breaking SPECAL method.